Apple Ford White Bear Lake

My girlfriend bought a used car from here and a week later I bought myself one. From our experience I will never bring my business here again. Her car has major electrical issues that had obviously been later I bought myself one. From our experience I will never bring my business here again. Her car has major electrical issues that had obviously been already happening before they sold the car. She has tried to get ahold of the service department to get it fixed and they will not get back to her. As soon as they make the sale of the vehicle they do not care for the buyer. This was my first time buying a car from a dealership. I put down a $2,000 down payment $1,000 the day I got the car and a check I wrote to be deposited a week from the day I got the car. They told me they would hold the check and that it was no problem. Instead they deposited my check and over withdrew my account. I tried contacting several different people for several days and they never resolved the issue nor did they get back to me with an explanation or answers. I am thankful for my salesman helping me find a vehicle when I needed one most especially with my lack of “proof of income” due to the fact that I am self employed. From our experience I’ve came to the conclusion that the employees of this dealership do not care for the people they sell vehicles to but instead only care for the commission that They can make off of buyers. More

This dealership is awesome. Sales, Service, and support are fantastic! I have now bought (2) vehicles from here and both times were AWESOME! Sales, Service, and support are fantastic! I have now bought (2) vehicles from here and both times were AWESOME! More

Service was great and very informative with a great salesman Russel. Nice change in this day and age salesman Russel. Nice change in this day and age More

Great customer service. Brought my vehicle in for an oil change and tire rotation. Got my car right in and out in a timely manner. Brought my vehicle in for an oil change and tire rotation. Got my car right in and out in a timely manner. More

We buy 15-20 trucks per year for our business. When local options are not available, we search in other surrounding states for quality pieces of equipment. This is the first time that I've had a n When local options are not available, we search in other surrounding states for quality pieces of equipment. This is the first time that I've had a negative experience with working with an out of state group. The leadership group we dealt with at Autonation Ford White Bear lake was underwhelming. I purchased a 2019 GMC from this group for $50,000. The dealership charged me $1,000.00 for the shipment of the truck which i agreed to. It took the dealership 4 weeks to hire a shipping company. The truck arrived on a weekend and we were not able to receive the truck properly. After inspecting the truck the following business day, the truck had 2 holes in the roof and multiple scratches on the body. We believe the damages happened during transport so I spoke with Mark Stevens, the used car director about our situation and he provided no solutions and took zero accountability for the transaction. He could have split the transport cost with us but he offered nothing. They charged me for the shipping and sent the truck down in a less than adequate container which resulted in damage to the truck. We will not be buying another vehicle from this group nor recommending them to our friends. More

Great Service, They found me a 2022 Super Duty when there were none to be found? there were none to be found? More

I've been coming to Autonatuin for awhile now. I feel comfortable there getting an fair and honest estimate of what needs to be done. I feel comfortable there getting an fair and honest estimate of what needs to be done. More

I had an appointment made for brake line recall work at 11:00 on a Friday. I had expected it to be complete by the end of the day. I never received a call from the service department updating the status of 11:00 on a Friday. I had expected it to be complete by the end of the day. I never received a call from the service department updating the status of the repair. I feel I should have at least gotten a call letting me know. I then never received a call the following Monday so I called them at noon and left a voice mail for the individual service representative responsible. I did not get a callback so I went to the dealership after work at about 4:00. I could see that my repair was complete as the car was parked in the front lot. My service rep. was nowhere to be found so I ended up waiting for another 30 minutes before having someone else help me and complete the requisite paperwork. I never once spoke to Travis, the service representative, but the rest of the service team was pleasant and helpful. More

I am so happy bring to dealer my Ford Explorer and I am so happy the work they did to me, thank you again am so happy the work they did to me, thank you again More

Thus is the first time in three years that the service experience met my expectations. Previously they failed to complete my requests, but this time they did and they did it on time. Anna, the service wri experience met my expectations. Previously they failed to complete my requests, but this time they did and they did it on time. Anna, the service writer was a pleasure to deal with. More