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Apple Ford White Bear Lake
White Bear Lake, MN
1,292 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,292 reviews
May 19, 2022
They don't follow-up with their customers! I dropped my truck there at 8am and never got a call back for ANY updates! I ended up calling every hour and having to leave a message to my "assigne I dropped my truck there at 8am and never got a call back for ANY updates! I ended up calling every hour and having to leave a message to my "assigned" advisor only to find out thay I got switched over to 3 different people without anyone informing me of this. More
by CathyV
Employees Worked With
Shawn, Tyler, someone else
May 19, 2022
The check in process takes for ever. I get asked the same questions 3 or more different times about why I am there. Nobody seems to know what is going on. I get asked the same questions 3 or more different times about why I am there. Nobody seems to know what is going on. More
by James
Employees Worked With
Don't Recall
May 17, 2022
Brought 13 explorer in for toe link recall and service, auto nation ford applied applicable discounts for service, waited a hour or so couldn't be happier! auto nation ford applied applicable discounts for service, waited a hour or so couldn't be happier! More
by Ford fairlane
Employees Worked With
Jason dowell
May 17, 2022
Was good, except i really needed 24hrs to get better funding, used car mgr. would not even allow that w/ a 20,000.00 deposit, Detailer didn't finish cleaning windows, Bought a sealant for 800.00- took funding, used car mgr. would not even allow that w/ a 20,000.00 deposit, Detailer didn't finish cleaning windows, Bought a sealant for 800.00- took 1/2 hr to apply, not sure it was really done, was it? Felix was good More
by paul
Employees Worked With
Felix Akinjo
May 16, 2022
Our sales associate left us half way through the buying process. He pawned us off on another associate who had no idea what we had discussed with the previous associate. The vehicle was to be detailed an process. He pawned us off on another associate who had no idea what we had discussed with the previous associate. The vehicle was to be detailed and seats steam cleaned. I had to do it all who I got home, their people did a horrible job. I was promised a full tank of gas, I had to fill it up. I was given only one key fob, didn’t tell me this till I already bought the vehicle and they wouldn’t cut me another because a $150 key fob is too high a price for customers. Lastly I asked how to reset the combo for the door lock and he could not tell me how and said look at the manual for instructions, when I looked there was no manual. I asked if he could find one and he said nope. More
by logger-hopes0o
Employees Worked With
James (he left halfway through)
