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Apple Ford White Bear Lake

White Bear Lake, MN

4.5
1,292 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,292 reviews

June 02, 2022

The sales people are not pushy! They are helpful and seem invested in helping customers find the right car. More

by Bejack64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager
Jun 05, 2022 -

Apple Ford White Bear Lake responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for your feedback! We hope you have a great day!

June 01, 2022

I am sad to say my service was not good. I took my car in for an oil change and tire rotation last week and asked to have my front tire balanced because I had hit a pot hole and my car was More

by cjwilliams418
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember
Jun 02, 2022 -

Apple Ford White Bear Lake responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (651) 301-8386 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

June 01, 2022

Friendly, knowledgeable and a very clean dealership. My sales person answered all my questions and was very helpful More

by Storage5530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russel Niedermayer
Jun 02, 2022 -

Apple Ford White Bear Lake responded

Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

May 31, 2022

It was so nice to see a place that serviced the customer regardless of the conditions. everyone in this day and age is short staffed, but you couldn't notice from the timely service to the friendly staff. i More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
May 31, 2022 -

Mike responded

Thanks again, Michael D. Gerhardson

May 29, 2022

The service was great The staff was great. .Had my ford back in 24 hours No more loud pipes More

by gjheil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
do not reminder sorry
May 31, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 29, 2022

Great service! Fast and timely oil change. Were able to do a quick recall check as well. More

by Mjsavard927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
May 30, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 28, 2022

The dealership is truly a team of ppl who work together like a well oiled machine to get you something that works for what you are looking for... especially right now with how the world is they are very ho More

by mnmaple94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave aune, Nehemiah olson
May 31, 2022 -

Apple Ford White Bear Lake responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 27, 2022

The service was great. My service person did everything I requested beyond what my appointment was scheduled for (oil change). When I asked what things might need to be at More

by Cynthia
Recommend Dealer
Yes
Employees Worked With
I believe, Shawn
May 30, 2022 -

Apple Ford White Bear Lake responded

Hi Cynthia, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 27, 2022

I am always impressed with the efficiency and friendliness of the people who work there and their willingness to help you. This visit was no different. I expected to leave my truck to have two re More

by KW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Vang
May 30, 2022 -

Apple Ford White Bear Lake responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 27, 2022

Your service managers listened to the customers need and take care of their problems to their satisfaction. More

by dsenloh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Lee/ service advisor
May 30, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

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