Apple Ford White Bear Lake

While the dealership communicated well Ford did not. Updates on my order status were rare with minimal detail. Updates on my order status were rare with minimal detail. More

Service was good, Work was completed as promised and service advisor was helpful. Scheduling appointment was difficult and confusing. This location says it is a Quicklane, but it really isn't anymore. service advisor was helpful. Scheduling appointment was difficult and confusing. This location says it is a Quicklane, but it really isn't anymore. More

My service advisor was very polite and helpful beginning with my 1st call and through my entire experience when visiting your service center. Mr Khan was very attentive to my needs and wa sensitive to my d with my 1st call and through my entire experience when visiting your service center. Mr Khan was very attentive to my needs and wa sensitive to my dilemma while traveling from Louisiana . He provided excellent and timely service. In fact, all your staff including the cashier that checked me out was very friendly and helpful. The image of your dealership was projected well. I would recommend your dealership without reservation . Thank you was taking of my needs. More

My last service was not completed timely inspite of dropping vehicle off early and returning to pick it up 5 hours later. This is not my usual experience. dropping vehicle off early and returning to pick it up 5 hours later. This is not my usual experience. More

The service was prompt and on time . The cost the the service was average and acceptable. The cost the the service was average and acceptable. More

Recommend this business they really go the extra mile to make you feel special and listen make you feel special and listen More

There is no service department anymore. I have three Ford trucks and always had great service when Cindy and her team were there. Now, no one answers the phone no one calls back no one‘s th I have three Ford trucks and always had great service when Cindy and her team were there. Now, no one answers the phone no one calls back no one‘s there when you arrive at the service department they stand around and stare at each other and take pictures of cars with iPads this place is over. Super sad was a great place for the last 20 years that I’ve been going there now no one works there More

Appointment was for new front brakes & The Work's oil change. Very pleased with everything. Always very professional! change. Very pleased with everything. Always very professional! More

So I traded in my F150 truck and bought a Subaru Forester with a sun roof and a few other cool options. I like the vehicle very much got reasonable payments. And everyone was so nice to work with. with a sun roof and a few other cool options. I like the vehicle very much got reasonable payments. And everyone was so nice to work with. More

We now have to make an appointment vs Quick Lane first come first serve, which is fine but they are short staffed and had only one check in person and the cars were backing up 7 long. When the mechanic g come first serve, which is fine but they are short staffed and had only one check in person and the cars were backing up 7 long. When the mechanic got my car he was very nice and helpful to get me in and out in an hour. I had an oil change with tire rotation and brake line flush. I always get my oil changed here and the staff have always been very nice. One thing to note is when managers and directors are new to the location and how things work, they should always get feedback from the front line workers that are doing the jobs on a daily basis before making major decisions. Ask employees how things may work more smoothly and how things can be more efficient is they everyday workings of the shop. I spoke with some employees and they were all very nice but also very frustrated with some decisions that have been made. Keep up the good work. More