Apple Ford White Bear Lake

We ordered our high-performance, all-electric Mustang Mach E online 6 months before it was built and delivered to the dealer. Our Ford dealer reached out from the initial online order and clearly commun Mach E online 6 months before it was built and delivered to the dealer. Our Ford dealer reached out from the initial online order and clearly communicated the manufacturing process and what we could expect until we had the keys in hand. We were dealt with very fairly and kindly by our salesman. We even had a safety recall that forced us to wait a few weeks while the car was in the dealer lot. They took very good care of the vehicle while we patiently waited for the software upgrades to lift the recall order. Fantastic service! We love our Mach E! More

Great service! This is our 5th car from we’ve bought from Pete and we are always happy! This is our 5th car from we’ve bought from Pete and we are always happy! More

This transaction was quick and painless. Thanks for setting me up and helping me get back on the road. Thanks for setting me up and helping me get back on the road. More

Got me in and out without a appointment for the Works in about a hour was great thanks 😊 about a hour was great thanks 😊 More

This is the 4th vehicle I have bought from this particular location.. The people I have dealt with have all been very good to deal with. They have followed thru on the things I asked about. particular location.. The people I have dealt with have all been very good to deal with. They have followed thru on the things I asked about. More

Sales staff go out of their way to make sure your questions or concerns are answered or addressed your questions or concerns are answered or addressed More

Overall very positive experience at AN. They are a machine and crank out the sales. Their Internet pricing is right near the bottom so don’t expect to do much haggling. Big push for extende They are a machine and crank out the sales. Their Internet pricing is right near the bottom so don’t expect to do much haggling. Big push for extended warranty and service package. I was hoping for at least a free future oil change. A no frills kind of place. Staff was pleasant and professional. More

We in love with our new car! Customer service and sales were great. Thank Auto nation. Customer service and sales were great. Thank Auto nation. More

I was able to get an oil change without an appointment. I didn’t know that the quick service had been changed. Very kind I didn’t know that the quick service had been changed. Very kind More

Unhappy with the treatment and communication I continue to receive from AutoNation Ford of White Bear Lake. I purchased my F350 new in December 2020, and since then working with the Service Dept is a const to receive from AutoNation Ford of White Bear Lake. I purchased my F350 new in December 2020, and since then working with the Service Dept is a constant struggle and very disappointing. Most recently I made an appt 3 weeks in advance to drop off my truck for a warranty check (faulty headlamp switch) and a safety recall. After several hours with no callback or diagnosis, I called only to be sent to voicemail. I left a message, expecting a call in a reasonable time - 90 minutes later I called again. After circling through the voice system for several minutes, my call was finally answered only to be put on hold without any acknowledgement. Several minutes later the call was picked up, and I was informed that my truck had not even been looked at by a service tech, rather it was “in queue”. I asked for a timeline and there was no time given. I asked why make an appointment if you are just going in to the queue, and why the service writers did not inform me of this? No acceptable response other than “that’s the way they do it here.” I informed the person I would be picking my vehicle up and the response was “that’s certainly your choice.” YES IT IS. This is not the first poor interaction I have had with the dealership since purchasing a new truck from them. Several appointments I had to take my vehicle to the Fleet services 2 miles away - who does not have a shuttle. My last appt it took a week to get parts and no loaners were available so I was without a vehicle for a week. In all my years of purchasing, driving, and servicing vehicles I have never had as poor of an experience and lack of customer care as I have here. If I could rate them ZERO STARS I would. I am disenfranchised with Ford now, having been a loyal GM driver for over 3 decades I decided to give them a try again - bad decision. AutoNation and Ford need to fix this dealer or close it down. It’s not a good representation of the Ford brand. More