Apple Ford White Bear Lake

This is the 4th vehicle I have bought from this particular location.. The people I have dealt with have all been very good to deal with. They have followed thru on the things I asked about. particular location.. The people I have dealt with have all been very good to deal with. They have followed thru on the things I asked about. More

Overall very positive experience at AN. They are a machine and crank out the sales. Their Internet pricing is right near the bottom so don’t expect to do much haggling. Big push for extende They are a machine and crank out the sales. Their Internet pricing is right near the bottom so don’t expect to do much haggling. Big push for extended warranty and service package. I was hoping for at least a free future oil change. A no frills kind of place. Staff was pleasant and professional. More

I was able to get an oil change without an appointment. I didn’t know that the quick service had been changed. Very kind I didn’t know that the quick service had been changed. Very kind More

We in love with our new car! Customer service and sales were great. Thank Auto nation. Customer service and sales were great. Thank Auto nation. More

Unhappy with the treatment and communication I continue to receive from AutoNation Ford of White Bear Lake. I purchased my F350 new in December 2020, and since then working with the Service Dept is a const to receive from AutoNation Ford of White Bear Lake. I purchased my F350 new in December 2020, and since then working with the Service Dept is a constant struggle and very disappointing. Most recently I made an appt 3 weeks in advance to drop off my truck for a warranty check (faulty headlamp switch) and a safety recall. After several hours with no callback or diagnosis, I called only to be sent to voicemail. I left a message, expecting a call in a reasonable time - 90 minutes later I called again. After circling through the voice system for several minutes, my call was finally answered only to be put on hold without any acknowledgement. Several minutes later the call was picked up, and I was informed that my truck had not even been looked at by a service tech, rather it was “in queue”. I asked for a timeline and there was no time given. I asked why make an appointment if you are just going in to the queue, and why the service writers did not inform me of this? No acceptable response other than “that’s the way they do it here.” I informed the person I would be picking my vehicle up and the response was “that’s certainly your choice.” YES IT IS. This is not the first poor interaction I have had with the dealership since purchasing a new truck from them. Several appointments I had to take my vehicle to the Fleet services 2 miles away - who does not have a shuttle. My last appt it took a week to get parts and no loaners were available so I was without a vehicle for a week. In all my years of purchasing, driving, and servicing vehicles I have never had as poor of an experience and lack of customer care as I have here. If I could rate them ZERO STARS I would. I am disenfranchised with Ford now, having been a loyal GM driver for over 3 decades I decided to give them a try again - bad decision. AutoNation and Ford need to fix this dealer or close it down. It’s not a good representation of the Ford brand. More

AutoNation is a top-of-the-class dealership. The best customer service. The staff is friendly, professional and very knowledgable. I would highly recommend this dealership to everyone. Most impo The best customer service. The staff is friendly, professional and very knowledgable. I would highly recommend this dealership to everyone. Most importantly the cars they carry (new and used) are of the best quality. I purchased my third car from them. I have received excellent service for my cars and the price for service is reasonable. The staff stays in touch beyond the purchase and keeps you informed about new developments. Once you become a member of the AutoNation family it is impossible to leave because they care and treat you like a family member. They are simply the best. Thank you, AutoNation for getting it right. More

They have always been responsive and listen to my concerns. I highly recommend them to anyone. concerns. I highly recommend them to anyone. More

We worked with Phil at AutoNation Ford White Bear Lake. He was fantastic!! There's such a shortage of decent used cars right now, and he kept us updated on cars that came in, and got us to the finish lin He was fantastic!! There's such a shortage of decent used cars right now, and he kept us updated on cars that came in, and got us to the finish line with a Toyota Rav4. The dealership was good about making a thorough inspection of the car, that resulted in them replacing one of the springs. The car came to us super clean and in great working order. More

I was happy so far with dealership just not so happy I didn't get to pick up my truck because it has a flaw in paint so that needs to be fixed and one of the things I ordered wasn't done yet so they said didn't get to pick up my truck because it has a flaw in paint so that needs to be fixed and one of the things I ordered wasn't done yet so they said it would take another 2 weeks after waiting 6 months to get it built More