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Apple Ford White Bear Lake
White Bear Lake, MN
1,307 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,307 reviews
July 14, 2022
Horrible experience trying to get my recalled toelink replaced. Three times and it still didn’t get completed. I guess I’m the fool for continuing to go back. replaced. Three times and it still didn’t get completed. I guess I’m the fool for continuing to go back. More
by Nicole
Employees Worked With
Many
July 14, 2022
Long story short, had a service appointment that I made a couple weeks in advance. In my request, even put in a note "please verify parts/availability.." Arrived first thing in the morning on a Friday and couple weeks in advance. In my request, even put in a note "please verify parts/availability.." Arrived first thing in the morning on a Friday and was told they were short staffed and wouldn't likely be getting to it until Monday. Why didn't they notify me ahead of arrival and wasting someones time to give me a ride home? If I would have been notified ahead of time, I could have just re-scheduled. I get labor is tough these days, but basic communication shouldn't be... Instead, left car Friday, Sat, Sunday, Monday. Was promised an update first thing Monday morning. Got no communication until I followed up in the afternoon. Guess how much work got done? Nothing! Won't be going back. Left my car for four days, zero work was completed. FWIW, it was my second visit. First time was a scheduled oil change. Despite scheduling it, I sat there for over two hours... They gave me a half off coupon as a result so I gave them the benefit of the doubt and tried again. Fool me once shame on you, fool me twice... More
by acurastpaulmn
Employees Worked With
DNK
July 13, 2022
Auto Nation does not seem to care about customers at all. Once you buy a car they don't seem to give a rats xxx. They have you bring in your car only to have it sit there.I was warned not to buy it there. Once you buy a car they don't seem to give a rats xxx. They have you bring in your car only to have it sit there.I was warned not to buy it there. More
by johnfry1591
July 12, 2022
Worst experience ever. Had service done, they lost my paperwork and car for a bit. They also lost my key and I have not gotten back. They don’t answer phones so can’t sp Had service done, they lost my paperwork and car for a bit. They also lost my key and I have not gotten back. They don’t answer phones so can’t speak to anyone. When their receptionist does answer he can’t do anything and just says they don’t have enough employees and are too busy! I do want my key back though! More
by bricarnes
Employees Worked With
Unsure, Corey worked on car per VM.
July 10, 2022
Service performed on a timely manor. Very good communication on completion of service. Friendly and helpful staff. Very good communication on completion of service. Friendly and helpful staff. More
by joel.carol.carrie
Employees Worked With
Check in staff very helpful. Office staff also very helpful.
July 07, 2022
Very friendly staff,answered all my questions. Up front with pricing and financing went fast. We were Ryan’s first truck sale, answered all are questions. If he didn’t know the answer to are ques Up front with pricing and financing went fast. We were Ryan’s first truck sale, answered all are questions. If he didn’t know the answer to are question, Ryan found the answer right away. More
by Johneyrs
Employees Worked With
Ryan
