Apple Ford White Bear Lake

Came for oil change service, very friendly and honest about extended wait time because of worker shortage. GM introduced himself to me nice conversation. about extended wait time because of worker shortage. GM introduced himself to me nice conversation. More

I was unaware of recent policy changes for the Quick Lane service on a Saturday morning (now need an appointment), but the service rep assessed their tech availability, number of other cars, etc and was able service on a Saturday morning (now need an appointment), but the service rep assessed their tech availability, number of other cars, etc and was able to take it in and get it completed before the end of the day...have been a consistent customer since returning to the area in 2016 and have been very happy with our "working relationship"....my 2015 Escape has 210,000+ miles on it and still runs great!!...on the big things like the rare occasion I've had a complaint, Lacey has gone above and beyond to rectify the situation...but it is the little things like a service rep making a judgement call and accepting my car without an appointment, instead of turning me away "because it is the new policy" that makes me smile...they are a great bunch!!! More

Very friendly, helpful and informative. Service was faster then expected. The woork was clearly stated. Service was faster then expected. The woork was clearly stated. More

Close to home and convenient. Have had many cars in the service over 24 years. Have had many cars in the service over 24 years. More

Worst xperience with a auto dealer in my life. I made an appointment 2 weeks in advance at 9 AM to repair a power window in my ford transit . Dropped vehicle off at 8;55 and asked at that time if t I made an appointment 2 weeks in advance at 9 AM to repair a power window in my ford transit . Dropped vehicle off at 8;55 and asked at that time if they take the appointments in order and the assured me that they do and would give me a call when the work was complete. at 3;30 that afternoon I hadn"t heard anything and decided to give them a call. Took me 5 attempts to get anyone to answer the phone. At that time I was told that my vehicle hadn"t been looked at yet. ( I voiced my displeasure) I then asked how late they were open and was told that their technicians leave at 4:30 and they wouldn"t be able to get to my vehicle until the following day. (I voiced my displeasure again) Shortly after that call I received a text message saying they had found a window wire harness problem and it would be $ 302.99 to repair it. gave my OK for the repair. Picked up my vehicle the following morning and was told the total price would be $738.31. bout crapped my pants. I explained to one of the managers what i had just been through, and his response was " ya we've been having these problems for about the last 2 weeks because we became short staffed from the time you made your appointment and the time your repair date come up. Somebody should of probably gave you a call when they didnt get to your vehicle that 1st day. UNBELIEVABLE More

Extremely friendly and knowledgeable staff. They kept us updated while they worked on the vehicle. They kept us updated while they worked on the vehicle. More

Very friendly to set up appointment with and kept me in the loop with problems found on vehicle during the inspections and how the service was going and how much time was left until it was going to be comp the loop with problems found on vehicle during the inspections and how the service was going and how much time was left until it was going to be completed. My service advisor made the process very easy and effortless. Definitely going to come back for my vehicle services More

Horrible dealership. Asked them to check out an oil leak and after paying for their full service they told me everything is fine. Brought my Explorer home and looked un Asked them to check out an oil leak and after paying for their full service they told me everything is fine. Brought my Explorer home and looked underneath - still leaking. Brought to Hudson Ford and they told me 2 axle bearings shot as well as PTU - $2500. Called Autonation -- no return call. I would never go there again and I make sure I let everyone know the same, More

Dropping me vehicle off was a little hectic at first. Knowing where to go was a little confusing due to a lack of signage, but one I was connected with an employee, I received great quality service. Knowing where to go was a little confusing due to a lack of signage, but one I was connected with an employee, I received great quality service. More

Reliable service every time I bring in my car for servicing for over 6 years now. If you have a concern Ford service people immediately addresses it. Excellent customer service! servicing for over 6 years now. If you have a concern Ford service people immediately addresses it. Excellent customer service! More