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Apple Ford White Bear Lake
White Bear Lake, MN
1,292 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,292 reviews
September 27, 2022
Dropped car off for scheduled service appointment. Never looked at the car until 4 days later. Recommended replacement of "Swollen Lug Nuts", but could not provide manufacture specs prompting replacem Never looked at the car until 4 days later. Recommended replacement of "Swollen Lug Nuts", but could not provide manufacture specs prompting replacement...2017 Expedition. Said battery tested bad, but tested good at another service shop after we picked it up from them. Said the brakes needed to be replaced, but checked out fine from another shop. None of the recommended repairs were presented in writing when we pick the car up. Place is a joke and they have lost a 10 year customer who has purchased multiple new cars over the last decade. More
by mitchell
Employees Worked With
Sean
September 23, 2022
I had a fantastic buying experience with AutoNation Ford White Bear Lake. Specifically with James Reid and Mitchell Gilbert. Both were professional, honest, very patient with my several questions and concer White Bear Lake. Specifically with James Reid and Mitchell Gilbert. Both were professional, honest, very patient with my several questions and concerns I had being an 'out of state' buyer. Highly recommend and will buy from them again!! Thank you A+++++ More
by Car Collector
Employees Worked With
James Reid and Mitchell Gilbert
September 22, 2022
Service Dept. is consistently excellent at explaining what maintenance is needed for my 2013 Fiesta and honest about what is necessary now and what can be deferred is consistently excellent at explaining what maintenance is needed for my 2013 Fiesta and honest about what is necessary now and what can be deferred for later to help manage costs. They get the work done within the time they give me so I can plan my time. More
by dlwider
Employees Worked With
John Otremba and Jamie Tennant
September 21, 2022
I have owned new cars since 1963, my last two have been Fotd Escapes and the best I owned. In addition your dealership is the best I have dealt with. Thank you. Bob McCool Blaine, MN Fotd Escapes and the best I owned. In addition your dealership is the best I have dealt with. Thank you. Bob McCool Blaine, MN More
by sbmccool
Employees Worked With
Can’t name one. They were all very good.
September 18, 2022
the repair work was great! But check in was not as smooth. no one told me when I made the apptment that the work would be done at quicklane. the people checking me in seamed But check in was not as smooth. no one told me when I made the apptment that the work would be done at quicklane. the people checking me in seamed a little confused. More
by pak
Employees Worked With
I do not remember
