Apple Ford White Bear Lake

The overall end to end experience was great! The dealership and sales team did a great job and delivered as promised! The service after the sale is also great! The dealership and sales team did a great job and delivered as promised! The service after the sale is also great! More

Amazing sales and finance department. They went above expectations to help get my new car. They went above expectations to help get my new car. More

After reaching out to this dealer about a used vehicle inquiry I was paired up with a sales representative that kept me in the loop of how the vehicle I was interested in was being reconditioned up to the inquiry I was paired up with a sales representative that kept me in the loop of how the vehicle I was interested in was being reconditioned up to the point it would be on the sales lot. When we got to the dealership in person and met with this sales rep, there was a bit of confusion as to where the vehicle was located but after being able to take a look at it, we were able to take it for a test drive and inevitably purchase the vehicle. Rather pleased with the overall level of communication and service that we had received during our visit, and quite excited for my future with this vehicle. More

Ron really went above and beyond assuring that the warranty I had would cover my repairs. My concerns were addressed warranty I had would cover my repairs. My concerns were addressed More

9/30/22 We had a couple negative experiences with Auto Nation FORD but this past check-in was great. I cannot say enough about Brennan Smith and his work with us. He got both of our FUSIONS in and out in Nation FORD but this past check-in was great. I cannot say enough about Brennan Smith and his work with us. He got both of our FUSIONS in and out in short order. He was helpful and courteous. He also gave us TWO free oil changes which was incredibly kind. Our experience at Brennan has given me greater confidence in Auto Nation FORD. Thank you, Brennan! More

Someone between Brendon and Kayleigh (sp? ) failed to have our appt in the system Friday, Sept 23. The appt for our truck bed and cover was made online in “your” system. Brendon kept telling m ) failed to have our appt in the system Friday, Sept 23. The appt for our truck bed and cover was made online in “your” system. Brendon kept telling me the email was “just gibberish”. Then when the truck was finally in the garage, Kayleigh (sp?) came over to tell me they need a whole day to put install the bed and cover. Then why did “your” system set us up for a 2:00 pm appt. We brought the truck in on Monday 9/26 at 7:30 am. They would have it done that day. When I called in the afternoon I was then told the truck will not be available until the next morning. I call Tues 9/37 am. Never heard anything called at 2:00. Never got a return call. Kayleigh (sp?) said she had the wrong number. Really. Unacceptable service by all. More

Getting in touch with someone in service is next to impossible. When I did speak with someone they never followed up or got me to correct person. All I wanted was a status on my vehicle. Took just abou impossible. When I did speak with someone they never followed up or got me to correct person. All I wanted was a status on my vehicle. Took just about an hour working through phone tree and finally getting some one in sales that flowed through. More

The team there was great & very helpful. We love our new Bronco. Thank you Mich & David 👍. We will definitely come back for our next vehicle. We love our new Bronco. Thank you Mich & David 👍. We will definitely come back for our next vehicle. More

In the 13 years I've been using Autonation's Quick Lane I've never had an issue until now. My oil cap was not put back on, my rear windshield wiper was left stuck in the wiper arm and the coolant level was I've never had an issue until now. My oil cap was not put back on, my rear windshield wiper was left stuck in the wiper arm and the coolant level was below minimum and not topped off. I returned to Autonation and these issues were taken care of quickly. I assume they had a new hire who definitely needs more training and/or supervision. I'm wondering what happened to the check list they've always used in the past. More

I was very impressed with the communication and service I received. Sean knows his stuff. Take good care of him. received. Sean knows his stuff. Take good care of him. More