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Apple Ford White Bear Lake

White Bear Lake, MN

4.5
1,292 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,292 reviews

December 06, 2022

Very nice and helpful people. Was disappointed needing to replace defective lug nuts- newish tires. More

by sueblaker
Recommend Dealer
Yes
Employees Worked With
Jamie
Dec 06, 2022 -

sueblaker responded

Very speedy service

Dec 06, 2022 -

sueblaker responded

Hi

December 06, 2022

These guys were wonderful ! Everyone was so nice from setting up the appointment to completing my service. They also completed it in a shorter than expected time frame. More

by GK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The whole staff I dealt with.
Dec 09, 2022 -

Apple Ford White Bear Lake responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

December 06, 2022

From the moment I walk in with my dog, everyone is extremely friendly and helpful. More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylee, Geoff, Mitch. Very polite, professional and personable.
Dec 11, 2022 -

Apple Ford White Bear Lake responded

Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 06, 2022

Car came back with Check engine light lit on dash Is this good service?. First off it took the better part of a week to get thru on the phone to make an appointment. Car came in for a recall. Car was More

by v-fick
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaley Anderson
Dec 11, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (651) 301-8386 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

December 05, 2022

I would recommend for sales, but as of late, not for service. I was told that my oil change and tire rotation, plus a minor recall, would take 1 to 1.5 hours. It was 2.5 hours. I specifically asked if t More

by mike mostad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember.
Dec 05, 2022 -

Apple Ford White Bear Lake responded

Hi Mike, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (651) 301-8386. We hope to hear from you.

December 04, 2022

Stopped in to get educated on adjusting some vehicle settings on my company car and the service advisor was super friendly and helpful! I pulled in and was greeted immediately. Within minutes he was abl More

by Todd
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall sorry
Dec 05, 2022 -

Apple Ford White Bear Lake responded

Hi Todd, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 03, 2022

Dropped off my mustang for service, they were very good at keeping my updated on repairs and findings, i live over an hour away and always bring my cars to them because of quality of repairs and profession More

by Adampuma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe levercom
Dec 05, 2022 -

Apple Ford White Bear Lake responded

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 03, 2022

Awesome job thanks for caring and handling my vehicle issues. I appreciate it and will be back More

by Bigaboody69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaley
Dec 05, 2022 -

Apple Ford White Bear Lake responded

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 02, 2022

THEY GOT MY F150 IN AS FAST AS THEY COULD BEING AS BUSY AS THEY ARE THANK YOU More

by fthurmer
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
BRENNAN SMITH
Dec 02, 2022 -

Apple Ford White Bear Lake responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road!

December 02, 2022

Mitch was a very knowledgeable salesmen. He answered every question I had on my new vehicle. More

by superiorstriping
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitch Vanelli
Dec 02, 2022 -

Apple Ford White Bear Lake responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!

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