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Apple Ford White Bear Lake
White Bear Lake, MN
1,292 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,292 reviews
February 23, 2023
Great communication from Service Advisor about the problem with the vehicle; was told problem, lag time on parts, expected completion and when the vehicle would be shuttled back to our department. St problem with the vehicle; was told problem, lag time on parts, expected completion and when the vehicle would be shuttled back to our department. Straight forward, friendly and honest. More
by FL430
Employees Worked With
Amy Hall
February 23, 2023
They were great about helping me order the car I wanted and when it was delivered worked with me to get the best deal for financing. Jeff specifically was really great, several times he went out of his way and when it was delivered worked with me to get the best deal for financing. Jeff specifically was really great, several times he went out of his way to help me and my family. I 100% recommend AutoNation White Bear Lake for your next vehicle! More
by erika reinhardt
Employees Worked With
Jeff
February 21, 2023
II waited for two hours, but I don't know how much additional time was needed to fix the recall of the door locks. The service representative provided good service. I am not sure which model of Focu additional time was needed to fix the recall of the door locks. The service representative provided good service. I am not sure which model of Focus I have. More
by tkbrown52
Employees Worked With
I don't remember, but I think that he was the only guy there.
February 21, 2023
I have purchased my last 3 vehicles form this location and have always had the best customer service. The staff is knowledgeable and up front with answers. Service is always very fast and explained in det and have always had the best customer service. The staff is knowledgeable and up front with answers. Service is always very fast and explained in detail. Quite sure my NEXT vehicle will be from AutoNation Ford WBL. More
by rpswany81
Employees Worked With
Jamie Tennant
February 21, 2023
I brought my car in for a repair which I had been told was under warranty. It took around 3 months to get me in for this repair, since the lady at the desk told me that they do not actually read customer was under warranty. It took around 3 months to get me in for this repair, since the lady at the desk told me that they do not actually read customer requests when I made my appointment, which is why I had to make more than 1 appointment. For the actual appointment, I dropped my car off on a Friday, and within a few hours the technician (Ronald) contacted me and told me that the repair would not be covered by warranty, and that it had expired a few weeks prior. I went home and checked the warranty that I had been sold, and it was an 8 year warranty that began 3 years before I bought the car, which I wasn't told when I bought the car. I explained this to the tech and he told me he would see what he could do. Over the next 5 days I called the shop a number of times either getting a busy signal or getting transferred but never actually talking to another person other than the receptionist. The following Thursday (6 days after dropping the car off) my technician called in and said he had done "everything he could" so I asked if I could speak with a manager. He said his manager would call me. After all the hassle just getting in touch after 6 days, I drove in to the service bay. The manager hadn't even heard about my case prior to me showing up, implying to me that the tech spent 6 days doing literally nothing. I spoke with the manager (Pat) and he told me that there was nothing that they could do, and that he wished someone had actually checked the warranty earlier (which the person that I booked with had assumedly done, but obviously not) and that he could maybe cut a few hundred dollars off of the repair, which would now be over $1,000 out of pocket. He also told me that my next oil change was on the house, and then I left. The dealership could have read my notes on my original appointment request, actually checked my warranty when scheduling my second appointment like the receptionist implied that she had done, or done literally anything for me during the 6 days that they had my car, but instead I was ghosted over text and basically ignored throughout the whole process. Now I have been sent numerous emails asking me to review the visit, which is just salt on this wound. This is not the first bad interaction I have had with this dealership, and I wouldn't recommend them. More
by zr
Employees Worked With
Ronald, Pat
February 20, 2023
Fantastic and friendly customer service. My car was completed in a timely manor and I was surprised with a car wash, very impressed. My car was completed in a timely manor and I was surprised with a car wash, very impressed. More
by Marissa.dressely12
Employees Worked With
Kayley anderson
February 19, 2023
Super easy to work with. No BS process for ordering a new car. Locked in my price and financing at time of order. Salesman kept me informed every step of the way. No BS process for ordering a new car. Locked in my price and financing at time of order. Salesman kept me informed every step of the way. More
by Hschrauf
Employees Worked With
Pete Turgeon
