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Apple Ford White Bear Lake
White Bear Lake, MN
1,292 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,292 reviews
March 15, 2023
took Escape in for recall and expected to get it back in one day but they fixed it within an hour and provided a free car wash as well. left with a bottle of water and a smile on my face. friendly staff a one day but they fixed it within an hour and provided a free car wash as well. left with a bottle of water and a smile on my face. friendly staff and a refreshing experience to get in and out so fast. More
by molz2.0
Employees Worked With
Jamie Tennant
March 11, 2023
Communication should have been better. I was told that my truck repairs it would be done on a Friday at the latest. Called several times during the day (Friday) to find out status and no o I was told that my truck repairs it would be done on a Friday at the latest. Called several times during the day (Friday) to find out status and no one answered so left voicemails. Waited until Saturday morning and when I called, the receptionist said that the Service Department was closed. I asked if she was sure because I dropped off my truck the prior Saturday. She still claimed it was closed. I happened to be driving by that same Saturday and stopped in and the service department was open. I asked the gentleman that was working and he could not find what the status of my truck was. He said I needed to wait until Monday to talk with Bradley. Very disappointing to say the least. On Monday Bradley called and said that my truck was ready. He also told me that the total cost of repairs was another $120 more than he quoted me on the prior Wednesday. I didn't want to complain because I did not want to aggravate anybody in the service deportment since they still had my truck. Unfortunately I will not be bringing my truck back there for service nor will I recommend anybody to go there. More
by Pilot1967
Employees Worked With
BRADLEY
March 09, 2023
Need to be more responsive on vehicle repairs, customers shouldn't have to call to find out status. Communication is vital, if you want return business. shouldn't have to call to find out status. Communication is vital, if you want return business. More
by wieler1233
Employees Worked With
Ron
March 09, 2023
The young man at the customer service desk when I brought my F150 in for repairs was very nice and helpful. Explain my warranty to me and my truck was done in time. They gave me a ride home they picked me up my F150 in for repairs was very nice and helpful. Explain my warranty to me and my truck was done in time. They gave me a ride home they picked me up. I thought it was fantastic. More
by Gdalger
Employees Worked With
Don’t remember
March 07, 2023
Top notch service! Very happy with my experience with AutoNation Ford in White Bear Lake, MN. Professional attitudes. Amy was friendly, eager to take and answer all qu Very happy with my experience with AutoNation Ford in White Bear Lake, MN. Professional attitudes. Amy was friendly, eager to take and answer all questions, polite, and great to communicate through the whole process. I was updated frequently, and explained thoroughly how things were proceeding. The mechanic did a great job! My vehicle was fixed properly and quickly! 5+ stars More
by shawn.pietz
Employees Worked With
Amy, Dave, Jeremy
March 07, 2023
Very nice buying experience. Our salesman was friendly and not pushy. The truck we were looking at seeing was on the lot like the website said. Only thing that could be improv Our salesman was friendly and not pushy. The truck we were looking at seeing was on the lot like the website said. Only thing that could be improved would be a refresh of the facility would be nice. But the overall buying experience was great! More
by MikeG
Employees Worked With
Adrian
