Apple Ford White Bear Lake

Pete is always the best! He always has everything ready to go anytime we upgrade. He always has everything ready to go anytime we upgrade. More

Louie, the Service Advisor I worked with is great; 5 stars for him, kept me informed about what was going on with my MKX at all times. The rest of the last 3 times I've been to Apple Ford in the last m stars for him, kept me informed about what was going on with my MKX at all times. The rest of the last 3 times I've been to Apple Ford in the last month, have left a little bit to be desired. I thought they said they ran a complete diagnostic on my vehicle the first time it was in their shop, but when that cold snap hit....my car wouldn't start. This is Minnesota, cars don't always start when it's -20º outside. Got it jumped, the car started.....it went directly back to Apple Ford, found a bunch of other things that needed fixing (didn't they just run a *complete* diagnostic?). Long story even longer, 2+ weeks without my car (combined 'visits', yes, they let me use a couple lovely loaners), got the car back, got to enjoy it for all of 45 minutes, the service engine light came on. Back to Apple Ford (just a bad sensor and/or possibly plugged catalytic converters), they reset things, I've been driving it for several days now, I am once again loving my MKX. Sorry Apple Ford, I can't give you 5 stars (close, say 4½ stars?), but you really are so much easier to deal with than Autonation was, I think we kind of got off the wrong foot, due to my past experiences with Autonation. Thank you, I will be back. More

Ask for Rich. He was professional, knowledgeable and super easy to work with! Great buying experience. He was professional, knowledgeable and super easy to work with! Great buying experience. More

Rich was outstanding, honest straight forward. Got the car I wanted for the price I wanted. Great car buying experience Got the car I wanted for the price I wanted. Great car buying experience More

Sales and service are very friendly and professional! Rich ensured no snags at every step of the process. Rich ensured no snags at every step of the process. More

My salesman was a good man ready to satisfy the customer and iam really appreciate him and iam really appreciate him More

My first visit to Apple Ford in White Bear Lake will definitely not be my last! Mike and Steve were more than helpful finding my daughter a used car. They went to extraordinary lengths to find her a car definitely not be my last! Mike and Steve were more than helpful finding my daughter a used car. They went to extraordinary lengths to find her a car to meet her needs and the financing to make it work. They spent a lot of time with us making sure all our questions were answered. They’re trustworthy, compassionate and extremely knowledgeable! We will be back! More

I've used this dealership several times, mostly due to location. However, I will NOT be using it again due to the failure to perform maintenance as required. Oil change, front end lube, rotate tires, S location. However, I will NOT be using it again due to the failure to perform maintenance as required. Oil change, front end lube, rotate tires, Simple, right? My vehicle is equipped with zerk fittings on the front end, requiring lubrication every 5,000 miles. Each time I specify the lube points require grease, 4 times out of five, I've checked afterwards and found either only a partial grease or no lube has not been applied at all. I talk with the shop guy and then it's done. This last time (30 December), I specified that zerk fittings were present, recieved a "got it: & a nod, from Jacob at the counter. After the work was "done", he escorted me to the cashier. Standing at the counter I asked if the lube points had been greased and he stated that they been done. I walked out to the truck, looked at the first fitting (steering crossbar) easily seen. Not so much as a drop of grease was seen, nor was the fitting even wiped clean for service. I checked the upper ball joints. Nope. nothing. The fittings visible had nothing on them. When the situation was presented to the service writer, he told me I'd not even mentioned the chassis lube to him. Several minutes of argument followed with him finally telling one of the shop crew to grease the truck. The young man who finally did the greasing came over afterwards and apologized over it. I will find another place for my service More

I want to preface this by saying that I RARELY write reviews but I felt compelled to do so after my experience with Ryan McCarthy. I am the kind of person who does my research and know what I want befo reviews but I felt compelled to do so after my experience with Ryan McCarthy. I am the kind of person who does my research and know what I want before I even walk through the door. I told Ryan what I wanted, and he worked with me to get a deal done. Ryan knows what he is doing and will work for you to make sure you are happy with your purchase. I like to recognize excellence when I see it and Ryan exemplified this during my buying process. More

James was awesome! He didn't pressure me into anything. This made my custom order a stress free process. When ever I had a question he would answer timely and if he did He didn't pressure me into anything. This made my custom order a stress free process. When ever I had a question he would answer timely and if he didn't know he would find out the answer. If it wasn't for him I wouldn't be driving my dream truck now. More