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Apple Ford White Bear Lake
White Bear Lake, MN
1,292 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,292 reviews
June 12, 2023
I had new tires put on, alignment, oil change, and multi-point inspection done. Service was great, I was able to visit with Kevin before the appointment to get the new tires selected. I made the multi-point inspection done. Service was great, I was able to visit with Kevin before the appointment to get the new tires selected. I made the appointment calling-in, the person was able to make the appointment that worked for my schedule. I was a bit concerned about the communications with the service area about selecting tires and thought the scheduler should have been more proactive in coordinating that communication. Only issue was the wait for them to get working on the truck, so I spent more time in the waiting area then expected. More
by Sally
Employees Worked With
Kevin (Service); Scheduler (phone appointment)
June 08, 2023
Always have great service at Autonation. They explain issues clearly, and communicate realistically when my car will be ready. People are friendly and I’ve had excellent customer service. They explain issues clearly, and communicate realistically when my car will be ready. People are friendly and I’ve had excellent customer service. More
by skmurphy22
Employees Worked With
Bradley ring, kaley
June 06, 2023
Matt and the team were great to deal with. They honored more then I expected. I had an issue with a truck that I ordered and they honored the order price and I ordered that truck from a differ They honored more then I expected. I had an issue with a truck that I ordered and they honored the order price and I ordered that truck from a different dealer. Much better then anything ford would do. Thank you for everything, I love the truck and the service. More
by Kennybryant16
Employees Worked With
Matt, Mike
