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Apple Ford White Bear Lake
White Bear Lake, MN
1,292 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,292 reviews
July 11, 2023
Was pleasantly surprised that I got in the same day I called for 2 recalls and an oil change. Kevin was wonderful to work with and work was completed within 90 minutes. My experience with AutoNation ha called for 2 recalls and an oil change. Kevin was wonderful to work with and work was completed within 90 minutes. My experience with AutoNation has been always been extremely positive. More
by llfuller
Employees Worked With
Kevin
July 10, 2023
When I got to the dealership I was greeted promptly by a couple of people. Everyone was friendly, and seemed in a great mood, and you really don't see that at many places. The waiting room was re-done sin couple of people. Everyone was friendly, and seemed in a great mood, and you really don't see that at many places. The waiting room was re-done since the last time I was there, the new furniture was great!! The attitude of the people working there is the main reason I will go back, keep up the good work! More
by Dan
Employees Worked With
Christopher Touche
July 05, 2023
I was pleasantly surprised I was able to get my car in for an oil change/rotate within a couple days. Dean was very helpful, called me within the time frame he said he would. They forgot to wash my car bu for an oil change/rotate within a couple days. Dean was very helpful, called me within the time frame he said he would. They forgot to wash my car but when I mentioned it they drove it right in. More
by ktuccitto
Employees Worked With
Dean
July 03, 2023
Ronald was fantastic, he kept me informed throughout the process and really went above and beyond to ensure that both me and my truck were taken care of. I really appreciated his straight-forward approach, process and really went above and beyond to ensure that both me and my truck were taken care of. I really appreciated his straight-forward approach, the photos of the issues that needed maintenance, and his honesty - he was great to work with! The work was performed on my truck quickly and everything was done well. Thank you Ronald and AutoNation Ford White Bear Lake. Jeff More
by ROUNDBALL34
Employees Worked With
Ronald
July 03, 2023
Ron was great about explaining what went wrong and what had to be done to fix the issue. Everyone I spoke with was kind and helpful. It is a very clean and pleasant environment, even out in the areas where had to be done to fix the issue. Everyone I spoke with was kind and helpful. It is a very clean and pleasant environment, even out in the areas where vehicles are. I will go back if I have any more issues. More
by MsKrules
Employees Worked With
Ron and the man who sits in the work station next to him. I forgot his name but he was very helpful also.
July 03, 2023
I don't know if I am jinxed by Autonation Ford or not, but I very RARELY have a good experience here. Took my car in for an oil change, and they did not put the oil pan shroud/covering back on correctly. but I very RARELY have a good experience here. Took my car in for an oil change, and they did not put the oil pan shroud/covering back on correctly. It fell off on the way back home, and I RAN IT OVER. Does anything ever right happen here? And can it be made right? They ask you how they can make it right. How should I know that? THEY should be they ones offering up how to make it right, not me giving them ideas. At this point, I have had so many bad experiences there, that I have to consider trading my vehicle in to a different dealership to get away from their warranty and having to go back there. More
by jill
Employees Worked With
N/A
July 02, 2023
It was easy to schedule and appointment. I dropped my car off they completed it on a timely fashion. I thought the piece was high I paid $30 more than I normally do with another dealer. T I dropped my car off they completed it on a timely fashion. I thought the piece was high I paid $30 more than I normally do with another dealer. They didn't wash my car. Other than that decent nice employees. More
by Lynnie
Employees Worked With
Not sure
