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Apple Ford White Bear Lake
White Bear Lake, MN
1,292 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,292 reviews
July 20, 2023
I called to set up an appointment with a certain finance officer. I was told he would be there by the salesman Jeff we made the appointment and when I got there for my appointment, I was told that the finan officer. I was told he would be there by the salesman Jeff we made the appointment and when I got there for my appointment, I was told that the finance officer I wanted does not work on Wednesdays. I would’ve never made the appointment if I know he wasn’t gonna be there, then finance offers that I’ve got was pushy and not very personable in the future. I will find different finance options. More
by rpfluger
Employees Worked With
Jeff in sales
July 19, 2023
Our salesman Richey was great. We knew what we wanted and they did not try to hard sell us on anything. They were upfront with all aspects of the transaction and gave us a fair dea We knew what we wanted and they did not try to hard sell us on anything. They were upfront with all aspects of the transaction and gave us a fair deal on our trade. I would definitely do business with them again. More
by Shadow9690
Employees Worked With
Richey, Rick, Tylor
July 19, 2023
I was able to get my car's oil change done without an appointment which was great. the staff were friendly and courteous. The facility was clean. appointment which was great. the staff were friendly and courteous. The facility was clean. More
by Dr.Funhouse
Employees Worked With
Kevin
July 17, 2023
Worst service I’ve ever experienced. Bought a new $62,000 Bronco with terrible body panel alignment and paint issues last September. They finally get around to getting it in for repair i Bought a new $62,000 Bronco with terrible body panel alignment and paint issues last September. They finally get around to getting it in for repair in June! Prime weather for driving it. Took me escalating it to Pat the service manager to get anything done. I’ll never buy a vehicle from here again! More
by Chuck_Eye_Guy
Employees Worked With
Ron
