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Apple Ford White Bear Lake

White Bear Lake, MN

4.5
1,292 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,292 reviews

August 17, 2023

Despite the current business conditions plaguing everyone, Chris, the technician helping me, made sure my Edge was taken care of and I was kept informed. More

by n.c.phillips
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Chris
Aug 25, 2023 -

Apple Ford White Bear Lake responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

August 15, 2023

The service department has always been great, with making the appointment, to the reminders, to getting the work completed on a timely manner, and at the cashier. More

by Laparon
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Service writer and cashier
Aug 18, 2023 -

Apple Ford White Bear Lake responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 11, 2023

Louie was very helpful, I received excellent service and will be sure to return in the future More

by leohanna19
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Louie
Aug 14, 2023 -

Apple Ford White Bear Lake responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

August 11, 2023

I’ve had great experiences with this service center. But this time disappointed. I called to address a maldunctioni g low time pressure light. I was provided an appointment and statement I would be i More

by Dave
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Don’t Know name
Aug 14, 2023 -

Apple Ford White Bear Lake responded

Hi Dave, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (651) 301-8386 to discuss what we can do to help.

August 10, 2023

Great Dealership, I called in the A. M. To get our Oil changed, gave me a ride back to work, they picked me up a few hours later, to get the truck, they checked everything on the truck More

by dswenson
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Recommend Dealer
Yes
Employees Worked With
Emily
Aug 13, 2023 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 10, 2023

Went in for a recall and there was a schedule mix up for my appointment. Dean got me rescheduled for the next morning and made arrangements for transportation to work for me and also for my vehicle to be d More

by jaqnelson
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Dean
Aug 13, 2023 -

Apple Ford White Bear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford White Bear Lake. If you ever need help, just give us a call. Happy motoring!

August 09, 2023

Honestly, The best service I have had in a very long time! They all treated me with the utmost respect, true kindness about me. They were not putting on a show either, you can just feel it when you pull More

by bmadison8500
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Justin, Aimee??
Aug 11, 2023 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 04, 2023

They did a great job as always. Got in on time and out on time. Love the consistency. More

by Patrick.l.watson
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Recommend Dealer
Yes
Employees Worked With
Jenna
Aug 08, 2023 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 04, 2023

The representative we worked with was terrible to get a hold of and supposedly it took him a while to work it out with our extended warranty to get final prices for repairs. It took 2 weeks to get repairs More

by cmarcio2006
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
Chris
Aug 07, 2023 -

Apple Ford White Bear Lake responded

Hi, we are deeply disappointed by your experience at AutoNation Ford White Bear Lake. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (651) 301-8386 to discuss what we can do to help.

August 04, 2023

Went in for non warranty work. Took me in immediately, provided shuttle service to and from my home. Everything handled in one day and I didn’t have arrange transportation. More

by Canon_1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald
Aug 07, 2023 -

Apple Ford White Bear Lake responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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