Apple Ford White Bear Lake

Great experience overall. Randy was very patient with me and took lots of time to help me get the exact truck that I wanted. I did not like being forced to buy the windshield protection product, but since and took lots of time to help me get the exact truck that I wanted. I did not like being forced to buy the windshield protection product, but since it was included in the price I was quoted it did not bother me that much. Every other dealer I bought a car or truck from did the first oil change for free, while Tousley only offered $15 off the service. I have since been back to Tousley to look at a vehicle for my wife. Again I was impressed the way we were treated by the sales team. Everything was very open and honest, and I did not feel pressured into buying a vehicle that day. I was treated well by people who knew a lot about the product. This is why I will be returning when it's time to replace my wife's car. More

Everyone that we worked with treated us with great respect. Phil, Randy, Ann and everyone else always made sure we were taken care of and always up to date on what was going on with our new purchase. respect. Phil, Randy, Ann and everyone else always made sure we were taken care of and always up to date on what was going on with our new purchase. We will 100% recommend Tousley Ford to everyone. Tousley Ford is a neat, clean, professional company that has employees with the same standards. More

This was our second purchase from Tousley Ford. The sales rep Jason was very courteous and professional. We had our two young children with us and Jason and the staff at Tousley were very friendly to our who rep Jason was very courteous and professional. We had our two young children with us and Jason and the staff at Tousley were very friendly to our whole family. I would highly reccomend Jason to anyone who visits Tousley Ford. He is very knowledgeable in all aspects of the new car buying experience and the Sync systems on the new Ford vehicles. The staff from Jason to the sales Manager were excellent. They sat down and worked with us on many different financing options and alternatives. I look forward to my next purchase at Tousley Ford !!! More

I highly enjoyed my experience with Tousley Ford. Our representative was very kind and efficient making getting a new car extremely easy. He was very knowledgeable and patient. Thank you for all you di representative was very kind and efficient making getting a new car extremely easy. He was very knowledgeable and patient. Thank you for all you did. One thing we did have an issue with, but would not deter us from buying from Tousley again would be that my dad retired from the Ford Plant in the cities and he was with me to help purchase the vehicle. We were told that he would not need to be on my finance application, he just also had to fill out the information as well just so that I could receive his employee discount plan. But, when we started receiving things in the mail it has appeared that my dad's name is the primary person who took the loan out, not myself. We were unaware that that was going to take place, I know have excellent credit and if I could buy my own house, why would my dads name need to be on loan papers? We were a little confused by that. More

Brandon Kachel is the best auto sales rep I have ever worked with. He knew the products inside and out, asked appropriate questions about how we would use the vehicles to be certain he was showing us th worked with. He knew the products inside and out, asked appropriate questions about how we would use the vehicles to be certain he was showing us the attributes of the vehicles which were relevant to us, and at an appropriate point probed on financial requirements, including whether he should show us used cars v. new, lease v. buy, loan v. cash, etc. When we told him that Tousley Ford was our first stop on a day of trying out different vehicles, Brandon gave us detailed information to take with when we left, including an initial pricing proposal, then followed up later. He also effectively leveraged the sales benefits of the rebates which where then active - when I told him we would be in the next weekend to buy the car, he made sure I understood that the rebates he had told us about would expire in 2 days, which of course drew us back in sooner. As someone who has managed peopled in many areas, I truly enjoy recognizing and working with someone who is a true professional in their field. Brandon is such a professional. More

I had been car shopping for quite some time. During my search, I visited many dealerships and dealt with many salesman. I called Tousley, described in detail what I was interested in and set up an appoin search, I visited many dealerships and dealt with many salesman. I called Tousley, described in detail what I was interested in and set up an appointment with the salesman. When I arrived for my appointment, the salesman had many cars for me to look at all of them fitting the criterea of what I was looking for. The staff was professional,courteous and knowledgable. I am very satisfied with my purchase and would not only go to Tousley again, I would recommend them to my friends. JForsman More

Unbelievable Sales Experience! Everyone from the top of the dealership down,took time to aknowledge you were there and wanted to know more about you not just as a possible sale, but on a personal level as the dealership down,took time to aknowledge you were there and wanted to know more about you not just as a possible sale, but on a personal level as well. Geoff J was the best sales person we have ever had, and we have purchased many vehicles at many different dealerships. Top knotch service!! Well done! More

We purchased a new 2010 Fusion. It was a very good buying experience at Tousley. Our salesman Mike Gerlach was very knowledgeable, and allowed us to take all the time we needed to make an informed decision. experience at Tousley. Our salesman Mike Gerlach was very knowledgeable, and allowed us to take all the time we needed to make an informed decision. In the end we could have got the car for a couple of hundred dollars cheaper at another dealer, but we wanted Mike Gerlach and Tousley Ford to get our business because they had earned it. I would recommend Tousley Ford to anyone looking to purchase a car. More

We knew we were entering the dealership with a complicated situation. We were ready to hear that they would not be able to help us at this time. The sales associate we were introduced to helped complicated situation. We were ready to hear that they would not be able to help us at this time. The sales associate we were introduced to helped us to feel very at ease and assured us that they would do everything possible to get us back on the right path. He brought Ann into our transaction and their hard work began. Approximately 4 hours later and meeting with several different empolyees who were all working to pull the best deal possible together for us, we drove off in a new Ford Fusion. We tell anyone and everyone we know who is looking to purchase a vehicle to go straight to Tousley Ford. I can't imagine purchasing a vehicle from any other dealership. They were incredible! More

I had a great experiance when I walked into Tousley ford! Especially compared to other dealerships i visited. It was my first time buying a car on my own! Alot of dealership treated me like I couldn't buy an Especially compared to other dealerships i visited. It was my first time buying a car on my own! Alot of dealership treated me like I couldn't buy and just had me wonder around! At Tousley they sat me down and listened to me and asked me questions like what I wanted in my next vehicle and then showed me a fusion! We drove a couple and also a focus! But in the long run I got te fusion! They r a best price store which was new for me but I feel like I got a great deal compared to other stores! So glad I got a ford too and not a Toyota! Thanks guys More