Apple Ford White Bear Lake

Dropped vehicle off for scheduled service first thing Monday morning. Called to ask when I could pick it up and they informed me they don't do the type of diagnostics I scheduled the appointment for on M Monday morning. Called to ask when I could pick it up and they informed me they don't do the type of diagnostics I scheduled the appointment for on Mondays. So they had the vehicle all day, didn't diagnose it or even do the unrelated recall work I also needed done. More

The purchase process was easy but I felt a little rushed. This dealer was the the only one in the area that had the type of vehicle in the price range I was looking at so my options were limited. The am very This dealer was the the only one in the area that had the type of vehicle in the price range I was looking at so my options were limited. The am very happy with vehicle I purchased and having a 3 year unlimited mileage bumper to bumper warranty for the next 3 years was icing on the cake. More

I was greeted immediately by my advisor Troy. I was given a time frame to which I could expect to hear the results of their findings with my concerns. I was contacted with recommendations and an I was given a time frame to which I could expect to hear the results of their findings with my concerns. I was contacted with recommendations and an estimate for repairs within that time frame and the repairs were completed on time. The estimated repair cost was correct and I am very pleased with my service. More

scheduling was easy, service was done quickly, I was kept informed, they offered me a ride to come get my truck. Great experience and better than last time, so improving! informed, they offered me a ride to come get my truck. Great experience and better than last time, so improving! More

The service was good. We especially liked Matt who answered all our questions honestly without being pushy. I feel we should have gotten more money off for buying a car wi We especially liked Matt who answered all our questions honestly without being pushy. I feel we should have gotten more money off for buying a car with 5,400 miles on it. They said it would be discounted $1,200-1,500 off but it was only $700 discounted. I guess buyer beware is the lesson we learned from this. It was disappointing. Had we known we would have bought one with no miles on it. More

Sales person (Demetrius) was just excellent. Took time to answer all our questions and really helped us through the buying process. Auto Nation -- you have an outstanding representative in him. Took time to answer all our questions and really helped us through the buying process. Auto Nation -- you have an outstanding representative in him. More

Ben and staff did a great job from start to finish. Everything was as promised. Everything was as promised. More

I have been dealing with a navigation problem since I bought the car - new. The dealer I bought the car from couldn’t solve the problem. I happened to walk by auto nation stopped in and described my issu bought the car - new. The dealer I bought the car from couldn’t solve the problem. I happened to walk by auto nation stopped in and described my issue to Ron and he was excellent. He asked me to bring in my car. He immediately had an idea what the problem was. I left my car and he had the work done as promised. I live in iowa but I will drive to auto nation for on going maintenance because of Ron and the superior customer service. More

great dealership, always provide good service and clear explanation of issues requiring attention and cost and timing to repair explanation of issues requiring attention and cost and timing to repair More

Ron did a great job with explaining what Ford needed to look at prior to doing any repairs to my radio. It’s working 100% now and he didn’t have to do much at this point. I did find a repair for after vers look at prior to doing any repairs to my radio. It’s working 100% now and he didn’t have to do much at this point. I did find a repair for after version 3.4 was loaded and followed that from an F150 group and that really was the fix. The issue I had was Ron said I may have an hour to hour and a half wait that was fine. I went to check on my truck which was sitting just outside the service window and the desk person literally said, “ I don’t have the paperwork” another hour goes by and now my truck has been moved outside and she still didn’t have paperwork nor did it appear she had made an effort to maybe look into the situation she stated just a minute and went looking for paperwork and the truck. That’s pretty bad, given what had transpired not good at all. I know AN does better than this. Hopefully next time. More