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Apple Ford White Bear Lake

White Bear Lake, MN

4.5
1,295 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,295 reviews

December 23, 2010

When we didn't get what we were looking for in our town, we emailed Tousley Ford and got an instant response and a personal call the next morning. We basicly picked our vehicle online and it was ready for u More

by lilaceleven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Orton
December 22, 2010

After narrowing my vehicle choice to a Ford Fusion, I contacted serveral Ford dealerships including Tousley Ford. I emailed Tousley's internet sales manager and the next day I had purchased the my red F More

by kenfromm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Kerswell
December 22, 2010

i never liked going to buy a new car because i dident like the sales people folling uyou around honding you to buy a car i will always go to tousley ford steve sether gos the extra mile for me and i am s More

by trickdogg1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
steve sether
December 17, 2010

Thoroughly enjoyed working with our Salesperson, Pete Turgeon. He's a very hard worker, has a great attitude and love his sense of humor. He made our purchasing experience a very pleasant one. Ann was gr More

by Robert A. George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Turgeon & Ann de St. Aubin
December 17, 2010

Excellent - will be back This is about the fourth new Excellent - will be back This is about the fourth new vehicle we have purchased from Tousely Ford over the past few years and each time we have gon More

by shafer18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sether
December 16, 2010

My wife and I purchased a 2011 Ford Fusion and we would highly recommend Tousley Ford. We will definitely return in the future. Our salesperson, Andy, was very helpful. He spent a lot of time with us More

by uwec1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Solomonson
December 08, 2010

This was our second time to Tousley. We returned because our first experience was great. Andy was great to work with. He was very curtious and knowledgable with our process and was more than happy to help u More

by ptshasky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Solomonson
November 24, 2010

WE had leased a Ford Focus 2008 and were over are miles. When we came back early to discuss options we were given the opportunity to buy a Ford Focus 2011. We are a one car family at this point and appreci More

by gncarlson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Flannery
November 23, 2010

Very impressed with salesperson (Bob) and entire team at Tousley Ford. Service concept of teams seems reliable. Escape came out clean and ready to role. I paid cash, but the finance officer was also very More

by rpulmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Burchmeister
November 22, 2010

Upon arrival I had a car in mind I really wanted. After looking around and talking with the Hietala, we came to an agreement that the Ford Focus would be the best option for me. He was very friendly and w More

by ASchultz23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hietala
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