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Apple Ford White Bear Lake

White Bear Lake, MN

4.5
1,295 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,295 reviews

April 23, 2011

We have had nothing but good expierences at Tousley. We bought a Ranger in 08 that has been great. When we went in to test drive a new Escape, we fell in love. We asked for our regular sales consultant; La More

by randstar5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Freshwater
April 22, 2011

Our salesman, Doug Hendrickson, bent over backwards trying to find us just the right vehicle. He gave us plenty of time to think about the cars we were looking at, a nice long test drive of both of the More

by Alan K
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Friendliness
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Recommend Dealer
Yes
Employees Worked With
Doug Hendrickson
April 11, 2011

Tousley Ford has always been excellent to work with. If I have a question about my new vehicle, I call and get an answer right away. The quality of their sales and service departments have kept me coming ba More

by johnsks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ann De St. Aubin, Phil Dan
March 30, 2011

Tousley Ford has always been excellent to work with. If I have a question about my new vehicle, I call and get an answer right away. The service department (Gold Team) is friendly, efficient and the quality More

by JDOBuddy
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Anderton
March 24, 2011

I have been buying vehicles from Tousley Ford since 1979. The quality of their sales and service departments have kept me coming back all these years. I will continue to purchase my vehicles from Tousley as More

by masch006
Customer Service
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Friendliness
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Recommend Dealer
Yes
Employees Worked With
Phil Goldstein, Steve Suther
March 24, 2011

I sent an email to Tousley and was answered by Pete. He said he had two or three Fusions for me to see. When I met him he took me to view the autos and I made up my mind almost immediately. I was treated More

by myffsn208
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Friendliness
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Recommend Dealer
Yes
Employees Worked With
Pete
March 21, 2011

I met Larry 6 months ago when I went in to get information on a 2010 F150 Ford truck. Larry was very knowledgeable and informative on everything that I wanted to know about this truck. I wasn't More

by us250336
Customer Service
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Recommend Dealer
Yes
Employees Worked With
Larry Sievers
March 21, 2011

i wanted to buy a truck and was debating on GMC 1500 or Ford F150, i first went over to Tousley and look over this F150 , Phil and Friedman both sales person were extremely nice and helpful , they kept the More

by shimpi
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Friendliness
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Recommend Dealer
Yes
Employees Worked With
phil and friedman
March 20, 2011

We have leased 2 vehicles from Pete at Tousley Ford. We are repeat customers because our needs and priorities were listened to and acknowledged. There were no "high pressure" sales tactics. Everyone we wo More

by JLBailey
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Turgeon
March 19, 2011

I worked with three salesman and all were extremely nice and helpful. This is the second car I purchased from Tousley in 2010 and I will be back for my next purchase. Enjoy my Ford products and working wi More

by us263529
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AA Hietala
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