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Apple Ford White Bear Lake

White Bear Lake, MN

4.5
1,292 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,292 reviews

June 27, 2011

We will for sure go back for a future sale because our experience was fantastic and we love our Ford Fusion!! This is the third car we have purchased from Tousley. More

by shleebone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Goldstein
June 27, 2011

I went in for a noise in the air conditioning, and the car had to be in the sun to hear it. They left it sit and were able to hear the same sound. While at first they said it may be a 2 day job to repair, More

by ddoffing
Customer Service
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Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe and the Gray Team
June 25, 2011

I've been patronizing Tousley Ford as a Lease customer for approx 17 yrs. I'd recommend this dealership, as well as Dave Orton, to anyone. Dave's a get it done kind of guy and the results are always exc More

by DiBuch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Orton
June 25, 2011

i hated dealerships prior to buying my new care at tousley. I feel like they care about me as a customer and go above and beyond to make sure I'm happy and fully content with their service. I would More

by kxtkty
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sorry dont have names
June 25, 2011

I went in for tires for my Mustang. Not only was the price right. The service was, and always is GREAT! I have been a Tousley customer for four years and I have NO plans to go anywhere else. I live in B More

by ccarmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus
June 22, 2011

WE brought our 2008 Escape in for service and ended up driving away in a new 2011 Escape Limited. Our salesperson, Dave Orton, showed us what was available and worked it out so that we were able to drive More

by SandyJacoby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Orton
June 21, 2011

I had a recent visit to Tousley Service and they had a I had a recent visit to Tousley Service and they had a mechanic ride along with me to listen to the sound I was concerned about. He was very nice a More

by mkjohnston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Red Team Service
June 21, 2011

Tousley Ford's service department was very professional. They took the time to explain the necessary repairs and how it was covered by warranty. Randy and his team accomplished the service work within the More

by ScottKoenig
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy in service
June 20, 2011

We've been buying our vehicles at Tousley for eighteen We've been buying our vehicles at Tousley for eighteen years now and have always been treated fairly and with much respect. And the service dept is More

by Tim Vietor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
June 12, 2011

They provide great service and would definitely go back, I have been to other Ford dealerships and felt ok about the service. At Tousley, I felt as if experts were working on my car. While the service gro More

by ltaavola
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Service department
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