Apple Ford White Bear Lake

Both my Husband and I had 7:30 am appointments. One vehicle for an oil change and new front brakes and one for some general maintenance. At 6pm that evening, we had to call to find out about our vehic vehicle for an oil change and new front brakes and one for some general maintenance. At 6pm that evening, we had to call to find out about our vehicle. Neither vehicle had been looked at yet. When asked why, Cindy told me they got too busy. Why did I have an appointment? We did have a loaner, but only one since both vehicles only had a few hours worth of work. The following day, work was missed and appointments needed to be cancelled due to Tousley having both of our vehicles. We finally picked up our vehicles at 6pm the following day. Cindy kept aologizing, however, it was too late. I brought my vehicle in very early, WITH AN APPOINTMENT!! Cindy eneded up not charging me for the oil change due to the "inconvenience", big deal! Also, one of the repairs to be done didn't get done, as the window that was to be fixed is still not working. There were also a few other things that were to be done that is believed not to be done, possibly because she was just trying to get usout of there. In the past, Tousley has had fairly good customer service, however, this isn't the first time they promised us our vehicles by a certain time and we did'nt get them until the next day. UNACCEPTABLE!!And guess what? we never received a survey in the mail, go figure huh? We've always gotten them right away every other time. I do not recommend Tousley Ford for any service!! More

Have purchased 5 vehicles from Tousley Ford, and will go nowhere else for service. Always friendly, helpful, knowledgeable, and provide excellent service at great value. Thank You. Also, do not believe the nowhere else for service. Always friendly, helpful, knowledgeable, and provide excellent service at great value. Thank You. Also, do not believe the negative posts. Give them a try for yourself. I have had nothing but positive experiences with all at Tousley. Jim More

Andy was very helpful in helping us find the way through the maze of data and options and disurn between the more importent versus less importent ones. He also prepared us for the next steps to come in the the maze of data and options and disurn between the more importent versus less importent ones. He also prepared us for the next steps to come in the sales process, such as optional extended waranty programs, interior protection programs and other. He farthermore was very instrumental in helping us navigate the GPS. system. More

I will purchase my next truck at Tousley. Their service department is excellent. The people are great. They deserve my business. I walked away very pleased. department is excellent. The people are great. They deserve my business. I walked away very pleased. More

I've brought my cars here several times for service, only because it's the closest to my home and work. Each time the service person does a walk around and then tells me that my tires are worn and should be because it's the closest to my home and work. Each time the service person does a walk around and then tells me that my tires are worn and should be balanced. Had to laugh when Jose told me this once since the tires were brand new. They don't even look at the tires, they just tell you the tires are worn. It must be their standard pitch. I used their website to sign up for 100K maintenance on one of my cars. The website clearly stated what would be reviewed and replaced and this included spark plugs for my vehicle. When I went to pick up the car Jose asked if I wanted the spark plugs done since Ford recommends this at 100K miles. I told him DUH, that's why I brought it in. Waited an additional 2 hours for the mechanic to change spark plugs. The price on the website has no relationship to the actual price you're charged. Pointed this out to the Service Manager and I got a coupon for free oil change. No one updated the website. There's nothing bad about the quality of their repairs but I've had better service and less hassles at New Brighton Ford. More

I appreciated my salesperson being low key and not pushy that is a walk out the door turn off for me. He has responded to my requests in a timely manner. He is a very pleasant person to work with. that is a walk out the door turn off for me. He has responded to my requests in a timely manner. He is a very pleasant person to work with. More

I reccomend Tousley Ford to each and everyone i know because the the customer service satisfaction is so high and extravagant that you can't go wrong with the care and knowledge they provide you. Cindy because the the customer service satisfaction is so high and extravagant that you can't go wrong with the care and knowledge they provide you. Cindy is excellent in the service Dept. Mike Gerlach is a very personable and knowledgable sales consultant and always has a smile on his face while enjoying all the new and older faces coming in to see him fo any reason. For example purchasing a car or just stopping in to say hi. Outstanding job and Performance by Tousley Ford in all standards and levels. More

We've lost count, but I think this was at least the 6th car we have purchased from Tousley Ford....and that says it all. We love these guys, and can't imagine going anywhere else! They make everything so car we have purchased from Tousley Ford....and that says it all. We love these guys, and can't imagine going anywhere else! They make everything so easy. More

All I can say is "WOW"! It started with the wonderful greeting at the front dest from the receptionist. Then, I met my sales associate, Andy Solomonson. He was standing by the door ready to a wonderful greeting at the front dest from the receptionist. Then, I met my sales associate, Andy Solomonson. He was standing by the door ready to assist me with anything I needed. He sat me down at a table for a brief needs analysis and gave me a great brand value presentation. Andy explained the Tousley advantage and then we drove a 2011 Ford Escape. I was a little nervous but Andy assured me that this vehicle would meet my needs. He was such a gentleman! Andy showed me ALL of my options, not just my obligations for financing. I thought he was kidding when he showed me how affordable a lease payment was! I couldn't believe my trade-in had such great value! Then, I got to meet the sales manager Jimmy. He really listened to what I was saying and helped with the sales menu. I can't say enough good things about Andy Solomonson, Ryan V, and Jimmy W. When I got out of the business office, Andy was waiting for me again and paired my phone and also showed me how to use all the features on my new vehicle! Andy Solomonson is a true legend in customer service!!! What a great place to do business. I will tell everyone I know about Andy and Tousley Ford! Thank you and see you all in 2 years for my next lease! More

We had to wait for our car to arrive and Tousley gave us a loaner to drive while we waited. That was over and above what we expected. We have been dealing with Tousley for 15 years. An awesome dealership a loaner to drive while we waited. That was over and above what we expected. We have been dealing with Tousley for 15 years. An awesome dealership. More