Apple Ford White Bear Lake

This was by far the best experience we have had buying any car. Tousley is the BEST!! If you want great customer service above and beyond anyone else, go Tousley Ford!!! We have become Tousley customers f any car. Tousley is the BEST!! If you want great customer service above and beyond anyone else, go Tousley Ford!!! We have become Tousley customers for life. :) More

Brought 2001 Taurus in for steam coming from hood-paid $90 for pressure test & was told it was bad heater core costing $1400-$1500 to repair. Brought it to another mechanic & after another pressure test i $90 for pressure test & was told it was bad heater core costing $1400-$1500 to repair. Brought it to another mechanic & after another pressure test it turned out to be a bad hose & mount costing $350 to repair-heater core was just fine. Don't know if incompetence or price gouging. Also had car in multiple times for oil changes & other repairs & it was never cleaned. They also used the same dead mouse in the same spot twice to try to convince me to get a new air cleaner. I have also REPEATEDLY asked them to stop mailing my VIN number out for sales & they won't stop. VERY poor service. More

Moleek "Mo" DuPree is an unethical used car salesman. I asked to purchase a friend's car that was traded in. Before the title was even in his hands, he gave me some BS about having to put $35 salesman. I asked to purchase a friend's car that was traded in. Before the title was even in his hands, he gave me some BS about having to put $3500 into it and wouldn't sell it to me for anywhere near a reasonable price (obviously wanted to part it out for more money). I later asked him about it when discussing a new vehicle and he told me "I am always welcome to take my business elsewhere". So I did. I recommend you do the same so you don't have to deal with someone so obviously unconcerned with speaking the truth. More

I have purchased 3 vehicles from Tousley and I have my vehicle serviced there also. Jonathan, my sales rep this time, was exceptional with customer service. I felt completely at ease, he talked some about vehicle serviced there also. Jonathan, my sales rep this time, was exceptional with customer service. I felt completely at ease, he talked some about his personal life/family which helped. He didn't pressure me at all, was very attentive to my wants and needs. All of Tousley staff has continually performed excellent customer service from the moment I walk through the door, until I drive off in my vehicle. I have gone to other Ford dealerships (closer to my home) and have not been treated the way Tousley treats me. I will continue my business with Tousley and have recommended them to many co-workers, family and friends. More

Work was fast and on time! The rent a car was clean and ready. Made it nice when got to the dealership. My truck came back clean inside and out! Thank you!!!! ready. Made it nice when got to the dealership. My truck came back clean inside and out! Thank you!!!! More

Handling customers very friendly and nicely. Good choice Handling customers very friendly and nicely. Good choice of vehicles The sales / finance guys tried to work out various options to buy the vehicle Handling customers very friendly and nicely. Good choice of vehicles The sales / finance guys tried to work out various options to buy the vehicle Overall satisfactory Customer Experience More

I have been to the service department many times over the past 25 years. Quicklane has sure sped up the routine service. I have always been treated with courtesy and in some cases they have gone out of the past 25 years. Quicklane has sure sped up the routine service. I have always been treated with courtesy and in some cases they have gone out of their way to assist me with a problem regarding my vehicle. You would have thought that I could recall a negative experience after all of these past years but I cannot. Either I am lucky or the other customers are unlucky. I think one should consider that courtesy goes both ways More

I went to Tousley to purchase a used vehicle. The price was very reasonable. I met with Billy, then he had another sales issue to deal so he turned me over to Rich. Great guy also. I like the car enough to was very reasonable. I met with Billy, then he had another sales issue to deal so he turned me over to Rich. Great guy also. I like the car enough to purchase it. But I failed to look closely at the tires. Upon my drive home I noticed a very loud growling and realized the front tires were extremely cupped. I took the car back the next day to see if i could get 2 new tires. I met with the used car manager, Mr VanBest, and like other reviews here, he was very condescending, short and dismissive with me. So bottom line, have someone else inspect the vehicle you are interested in BEFORE you agree to purchase it. I did manage to get a "free oil change" card. Doesn't matter. I'm not going back even for that! More

We dealt with Pete Turgeon to purchase a used vehicle from Tousley Ford. He was very knowledgable and helpful throughout the process, which included trading our vehicle. One thing we are very wary of is from Tousley Ford. He was very knowledgable and helpful throughout the process, which included trading our vehicle. One thing we are very wary of is high pressure from car dealers, and there was none of that from Pete. The used vehicle we purchased had a couple of minor issues, and Pete and Cindy were extremely helpful in resolving them. We were given a free loaner car while they worked on ours, and the Gold team was nothing but pleasant to work with. Scott called me a couple of times to keep us updated on the progress, which was important since we live 75 miles from the dealer and needed to coordinate the pickup with our work schedules. The entire buying/service experience from Pete/Tousley was a pleasureable one, and we will certainly consider them for our next vehicle purchase. Thanks again to Pete, Cindy and the Tousley team, Mike Green More

I respectfully disagree with a previous post that stated you shouldn't believe the negative posts about Tousley Ford. Please read on. We have leased one vehicle and purchased 3 from Tousley in the past you shouldn't believe the negative posts about Tousley Ford. Please read on. We have leased one vehicle and purchased 3 from Tousley in the past 10 years, the latest being in early summer of 2011. I can assure you this is our final transaction with Tousley Ford. The sales manager (don't have his card anymore)was unbelievably condescending to both my husband and me. I would strongly recommend human relations coursework for this man. If not for the condition of the vehicle we were trading, I would have walked out and not looked back. Bob Swanburg was so incredibly "busy" making another sale, that we waited for nearly 2 hours to pick up our Ford Escape. Not only did Bob fail to send someone else over to help us out, he blew us off entirely in showing us any features of our vehicle, which was substantially newer than our previous one. It has many features we have learned about only by reading the manual, because Bob didn't think he needed to provide a tutorial for the Escape. It was very clear to both of us that Bob was WAY too busy to provide any real assistance with our new vehicle. The single service that Bob did provide was syncing my cell phone. Period. The last purchase we made from Tousley (quite some time back)was followed with a courtesy call from the salesperson, about a week after we bought our Sport Trac. Needless to say, no calls have come from Bob or anybody else since our latest transaction. We were told that we would receive a free oil change- never received a card or notice of any kind. Two (not just one)service reminders that actually were sent to us had been postmarked and received several days after the due date for service! Shame on you, Tousley Ford. How careless. The final straw occurred when we decided to look elsewhere this fall for our 2 children's new vehicles. I was dreading another Tousley type of ordeal. I cannot begin to describe the ease of purchase and great overall experience- truly the "Polar" opposite of dealing with Tousley Ford. The salesperson contacted us after each sale & steps were taken immediately to deal with a couple of minor issues. The personal contact and follow-up couldn't have been more unlike the high volume mentality that dominates Tousley Ford and its sales force. My in-laws and a friend have also recently chosen another Ford dealer over Tousley, as they were turned off by our experience. All report a very good outcome with that dealer, which is also reviewed on this website. Yes, word of mouth remains a very powerful sales tool! I would urge anyone considering Tousley Ford to carefully consider every aspect when buying. People still wish to be treated like individual and important customers, and in a fair manner. I believe Tousley's mission to be the highest volume Ford dealer has cost this dealership its soul. It certainly has lost our family's business. More