Apple Ford White Bear Lake

I've gone back to Tousley Ford and called Tousley Ford multiple times and I never get the answers I need. They are not willing to help if they aren't making a buck. I'm extremely frustrated with thei Ford multiple times and I never get the answers I need. They are not willing to help if they aren't making a buck. I'm extremely frustrated with their finance department. It has taken over 6 months to get my Gap insurance back and I'm still far from getting it. Every time I call and leave a message, nobody calls me back. If I stop in, they consistently tell me I am missing paperwork. I am so frustrated I will NEVER recommend this company to ANYONE. More

I recently took my truck to AutoNation for a collision repair, through an insurance claim, and it was an extremely frustrating situation. When I dropped my truck off I clearly detailed all the issues I wa repair, through an insurance claim, and it was an extremely frustrating situation. When I dropped my truck off I clearly detailed all the issues I was having after the accident, the same issues I informed the insurance company about prior to bringing my truck in, and gave them a copy of what my insurance company had already estimated for repairs. I was told I would receive a daily call updating me on the status of my vehicle which never happened. When I did receive a call, from the insurance company that was covering the claim, I was told that they were not going to cover portions of the claim. I would have to call the mechanic regarding the other issues because the insurance guy didn't understand what damage we were talking about. That is when the trouble really started. I called the first mechanic (Dave) and spoke to him and he told me he would have another mechanic call me back because he had never been informed there was another issue to look at other than my bumper. Another mechanic called me back and I began to describe the issue with my vehicle, as soon as he started to reply the store manager grabbed the phone and interrupted our conversation to tell me that nothing else would be covered under the claim. The manager didn't even know what we were talking about and he refused to let me get a word in edgewise to clarify the actual problem. The manager kept insisting we were talking about a different issue and he was adamant that there is no way it could have been caused by the accident, however he wasn't talking about the same thing I was. I even had to put my wife on the phone because I was getting so frustrated with the store manager (who isn't a mechanic and had never even seen my vehicle) not listening to what I was saying. He wouldn't let my wife talk either or listen to her. He was extremely rude and pushy. We had to get our insurance agent to call them to get them to take my truck for a test drive. They called the insurance agent back to tell him that the store manager could find no issue when he took the truck out and completely invalidated our concern, but a later review of our "tattler" in the vehicle showed he only went 2 miles with a top speed of 52 miles on his "test" drive which isn't going to allow someone (especially someone who isn't a mechanic) to accurately evaluate the performance of a truck. At that point they had no other "authorized" repairs left on my vehicle yet I didn't hear back from them for days. Finally four days later I called them to inquire when I could pick up my truck since they weren't willing to actually check out the other issue and was told they were waiting for me to call them. The store manager immediately had attitude with me and was talking over me when I was asking about getting my truck back. This man has no concept of customer service or even general decency. Based on their poor customer service, rude management and lack of thoroughness I would never recommend anyone bring their vehicle here, even if the repairs are being covered by insurance. More

We are purchasing a new ford explorer...that is a given...its just a matter of from whom ....looking to spend $40000...and they made me run away. They did everything they should NEVER do IMO when sel given...its just a matter of from whom ....looking to spend $40000...and they made me run away. They did everything they should NEVER do IMO when selling a car.... "let me go get my manager"....."Whats it gonna take to get you to buy this car TODAY"....it was sickening at best. THEY DID HAVE A GREAT SELECTION OF NEW VEHICLES-BETTER THAN ANYWHERE...but their selling skills made me run away. They were EVERYTHING I HATE about buying a car... More

Both Kyle Goede & Ann de St. Auben provided outstanding customer service ! We were very pleased with the attention & follow thru from Auto Nation! We feel every one at Auto Nation was very frie outstanding customer service ! We were very pleased with the attention & follow thru from Auto Nation! We feel every one at Auto Nation was very friendly & attentitive! More

I bought a 2012 Fusion from "Tousley Ford" back in 2011. I came in May 2013 to trade it in because I needed something bigger. I figured that I would give the same dealership my business because I h in 2011. I came in May 2013 to trade it in because I needed something bigger. I figured that I would give the same dealership my business because I had a really good experience the first time. My Sales rep Billy Luhrs was AMAZING!! I would definitely go back to him if he was at a different dealership. For 4 weeks Ive been jerked around by 3 different people in finance trying to get my warranty refund figured out. Long story short, STILL trying to get an answer, just DONT TALK TO STEVE IN FINANCE! He will quote you something and then lie about it later saying that he never quotes.. All I have been getting is voicemail after voicemail after voicemail from everybody. And if I'm not getting voicemails, its rude customer service. I just learned my lesson to NOT BUY FROM Auto Nation Ford in White Bear Lake. More

I came to this dealership looking for a Ford Fiesta. I was helped by Dennis Newcomb immediately after arriving, and he was very helpful, kind and not pushy. I was interested in a black '12 Fiesta on was helped by Dennis Newcomb immediately after arriving, and he was very helpful, kind and not pushy. I was interested in a black '12 Fiesta on the lot, and was able to take it for a spin. The car was kept very well, and all the details/carfax information was given to me immediately after. The warranty included was a great selling point, but I feel the price may have been affected by it, as it was a bit more expensive than some other vehicles of similar specs. I wish the warranty would have been optional. Overall, the feel for this dealership was friendly and helpful, and I would certainly recommend it to someone interested in a Ford, new or used. More

Tousley Ford (their old name) has a good selection of F-150 pickup trucks (what I was looking for) and competitive prices relative to Dodge. They were patient as I went back and forth on buying or not bu F-150 pickup trucks (what I was looking for) and competitive prices relative to Dodge. They were patient as I went back and forth on buying or not buying and stuck with me as a customer. My only gripe was that the vehicles are all behind fences and you can't get in to just browse without a salesperson in tow. More

I have purchased my last 7 vehicles through Tousley Ford. I have worked with David and Phil on the purchase, of the last 5 vehicles. They have always treated me fairly. They have always provided me with exce I have worked with David and Phil on the purchase, of the last 5 vehicles. They have always treated me fairly. They have always provided me with excellent service. I always feel comfortable with the purchase of my vehicles. More

I will recomend Tousley Ford to family and friends. Salesman Mike Gerlach and Sales manager Mike Ferraro were very helpfull in our resent new car purchase. We never felt any pressure to buy we were tr Salesman Mike Gerlach and Sales manager Mike Ferraro were very helpfull in our resent new car purchase. We never felt any pressure to buy we were treated fair and kind. More

My wife and I came in for a oil change and flush, and took a new Explorer Limited for a test drive. We wound up leasing it. Great vehicle and experience. Thanks! took a new Explorer Limited for a test drive. We wound up leasing it. Great vehicle and experience. Thanks! More