Apple Ford White Bear Lake

Second Lease from AutoNation This is our second lease from AutoNation. We were very happy with the first one and decided to lease again from them. Our salesman Geoff Jelinek was v This is our second lease from AutoNation. We were very happy with the first one and decided to lease again from them. Our salesman Geoff Jelinek was very helpful as he was with our first lease. He showed us many vehicles to help us make our decision. Our lease manager, Dave Sawtelle, was very efficient with the lease paperwork. We will consider leasing again from AutoNation when this lease expires in 3 years. Thanks for the great service. More

Excellent Service I was very impressed with the AutoNation service center. I was greeted by a friendly and efficient service advisor. Even though I didn't have an appo I was very impressed with the AutoNation service center. I was greeted by a friendly and efficient service advisor. Even though I didn't have an appointment, they were able to service my car in a timely manner. I was kept informed of each step they took while they were fixing my car. I would definitely recommend AutoNation for sales and service and will continue to be a loyal customer. Jim Nelson More

Pleasantly surprised I purchased my focus there and everything was a great experience. I am surprised to see the reviews on this site since my experience w sales and servi I purchased my focus there and everything was a great experience. I am surprised to see the reviews on this site since my experience w sales and service has always been top notch. Cindy in service is absolutely the best! More

salesman lied about price. We were almost ready to sign at another ford dealer and Matt m. called and said he would match or beat the terms the other dealer was offering. Based We were almost ready to sign at another ford dealer and Matt m. called and said he would match or beat the terms the other dealer was offering. Based on this I agreed to leave and buy their vehicle. When we got there the finance person, Ann, acted like she wasn't aware of our agreement and would not meet the price. We wasted a lot of time. I feel the salesman knew they couldn't match it and lied just to get me in the store. More

Words cannot describe nightmare at this place I bought a 2011 ford escape back in may of 2015!!! Been back in service 9-10 times since... Transmission and just about everything else!!! They wont d I bought a 2011 ford escape back in may of 2015!!! Been back in service 9-10 times since... Transmission and just about everything else!!! They wont do a thing to make things right!! More

Find another dealer Horrible customer service! First of all, don't use your existing vehicle as a trade in as they insult you and your vehicle with their low ball offers. Horrible customer service! First of all, don't use your existing vehicle as a trade in as they insult you and your vehicle with their low ball offers. Second, we test drove a Jeep Wrangler and the vehicle started violently shaking during the test drive. The salesman made the comment "usually we like to have a notice for test drives. Just so I can drive the vehicle before customers show up to make sure it doesn't fall apart." That made us feel great... We got passed along to another salesman named Roger. Now let me say this I am in my early 20's I felt like this man talked down to me the entire time. He was degrading and insulting as he refused to run my credit app when we found a vehicle we liked. I know where my credit is at and I know what I qualify for. I will never do business with this dealer and I will never recommend this dealer to anyone. STAY FAR AWAY IF YOU WANT GOOD SERVICE! More

Find a different Ford dealer Before I write my review, I would like to mention I have been a loyal customer for over ten years. In that time, I have bought a few vehicles, and my Before I write my review, I would like to mention I have been a loyal customer for over ten years. In that time, I have bought a few vehicles, and my family has bought over a dozen. So this review comes not from one single visit upset customer but someone who USED to be an advocate for AutoNation for a long time. As a dealership they have really gone down not only in quality but in customer service severely in the past few years. They do not stand by their cars or service. Every department works against each other and no one takes any responsibility for their actions. I recently bought a used car and it obviously was not inspected properly or even worse was and they just push it onto the lot. The SUV I bought had severe leaks, missing safety features (which the dealership is legally obligated to repair before the sale of any vehicle), plus a variety of other mechanical issues that they did not disclose. It’s a lemon. I originally went to them because my previous car died, and they said they would help me and get me into a solid, dependable vehicle. Plus I’ve been with them for years and I believe in loyalty. Rather they took full advantage of me. I made the dealership aware of the issues I had right away with the SUV and they were going to charge me to bring it in, even though I had it for not even a week. Everyone kept waving me aside when I called saying it was an AS IS car so tough luck. Remember, safety issues were wrong on the car, which they are LEGALLY obligated to repair. And I made them aware of it instantly. After many phones calls, finally spoke to the GM and they said they would “make it right.” This is their favorite phrase they have said it for years and I swear every time they say it, it loses its meaning more and more. I tried trading the car back, refunding it, any option to get rid of it. Remember, I had all these issues with the car before my first payment. And I also didn’t drive it for half the time of having the car due to it not working properly. Their “making it right” was having me eat well over $2,000. So they could make a profit out of me three times over. I am still stuck with this car. My brother also bought a car from there a few years ago and the transmission blew with in the first 30 days. You think we would have learned our lesson. Unfortunately, like most people we are not mechanics and trusted them too much. Brings me to their service department, used car department, etc. They are terrible and do the bare minimum to make a car pass, or worse say we missed that. Do not use them, or trust them. God forbid some gets hurt in one of their vehicles. I have taken my car to other mechanics after them and they will call them out about their poor job. They will not make anything right nor admit when they screw up. I could talk forever about their terrible service department, but I will move on. The finance section, if you work with Mike Ferraro, walk away. He is infamous for raising the price of a car then lowering it to make it seem like you’re getting a discount; his “making it right.” In short, the lesson to learn people, DO NOT buy a used car no matter what the condition it is from AutoNation. They are no better than your local used car salesman. I would only buy a brand new car with an amazing deal from them. Because that way their service department had nothing to do with it, and you won’t have to worry about the headache I received. Go to Maplewood Toyota or a dealership that will stand by their cars and guarantee them. Toyota no matter what condition one month or 1,000 miles will fix any issue with your car. Plus at Toyota you may get some decent service. My problem was I put trust into my relationship with AutoNation and expected my loyalty to matter, but in the end they care more about making a few extra bucks then you returning. Sadly, I had the same sales guys for over a decade, great guys. But unfortunately they work for a company that cuts corners, doesn't support them, and does not care about your satisfaction. Best part is I am buying a new car in a few months but not from them. My family, friends, any one I run into, I will make sure does not go there. Find a different Ford dealership if you want a Ford. More

PAPER WORK VS. HE SAID after having my vehicle serviced, I noticed the paper work stated that I had a broken sway bar, I called to see why it wasn't repaired ( under the se after having my vehicle serviced, I noticed the paper work stated that I had a broken sway bar, I called to see why it wasn't repaired ( under the second extended warranty ) and i was told the mechanic was gone for the holiday but they would call me on Monday, no one called on Monday so on Tuesday i called and was told the part was missing therefore it's not covered under the warranty. i mentioned that my paper work said nothing about missing but instead says it's broken. i then spoke to someone in sales who stated that the service women came to them and asked if they warranted rust, so when i spoke to him he had not bothered to listen to anything I had to say but rather kept repeating what the service person said to him. this truck is in excellent condition no rust at all. but since they refuse to listen to me or even what they themselves put on paper they have lost a customer for life. sincerely Mrs Love More

Worst experience ever. I purchased a new ford on 6/28. The car had a defect with the sunshade that we expected to have fixed on 6/28, but was not. Brought it in on 7/2 to s I purchased a new ford on 6/28. The car had a defect with the sunshade that we expected to have fixed on 6/28, but was not. Brought it in on 7/2 to service but was told I would need an appt. They made an appt for 7/17. On 7/21 I called for an update and was told it had not been worked on. I picked the car up that day and was told they would need Ford approval to fix it...and the parts would need to be ordered. I went back to sales and asked if I could return the car since they had so many issues fixing it and was told it was too late. THe sals staff said they would find out about the warranty of the replacement parts. As of 8/12 still have not heard anything. Worst service experience ever, the car was returned to me on 7/21 dirty. The service people and sales stuff seem very disconnected. Lots of good talk from the sales staff, but no follow through. More

When a dealership employee repeats the phrase, "We are not in the business of selling junk cars", Every other sentence it makes you wonder..I guess it was the fact that he (Greg Wilret) lied about pa are not in the business of selling junk cars", Every other sentence it makes you wonder..I guess it was the fact that he (Greg Wilret) lied about paying $150 for getting his car detailed during the initial sit down then later stating that "Even I don't get deals on getting my car detailed here" (Which I made him (Greg) aware he was contradicting himself) made me pay much closer attention to what else was coming out of his mouth! So lets talk about the Vehicle I was "Interested" in. I was looking at a Used 2008 Chrysler Town & Country. Online this car looked Great, it was a 7 year newer and upgraded version of what I currently own. When I made it through the meet and great everything was great. It was when I seen the car in person that I was not impressed! Let me start off by saying I consider myself knowledgeable about cars both Mechanically and as a Detail-er of 4 years for all the dealerships on Hwy 61 (White Bear Auto Care, when it was owned by the Robert Lee). So when I was able to see the car in real life I noticed first and foremost the tires were balding in the front (Tie rods??) I moved on looking around the vehicle noticing some rear end and front end damage commonly associated with being rear ended and pushed into something! Again I moved on to the sides of the car (Still exterior) and noticed some more physical damage as if it was run over a curb (I then asked if the vehicle was in an accident and there was no certainty there but I am sure a "No" was produced). I then began my initial first glance at the interior, noticing this vehicle was more than likely used and abused as a Currier Vehicle from the "Tell Tale" signs throughout (I could be wrong) but moving along I could tell that the Vehicle was Very Poorly cleaned. I am highly allergic to dog's and there was so much dog hair around the sides of the seats and under the seats I was wondering was this vehicle used as a "Pet Grooming Transport". This being a newer upgraded version from the 2001 (180,000 miles and still kicking at 17-22mpgs) I was unclear on how the two rear captains chairs operated ( as it looked very similar to a "Stow & Go" option). Apparently my sales guy Greg Wilret had NO CLUE either. So as I watched Greg try and explain what they were (After about 4 min of fumbling around) he managed to disengage the seat entirely, exposing a dog choker chain and a lot more enjoyable dog hair!! He then realized that the seats only swiveled not stowed we moved along pretty quickly from that point to the test drive. I again looked passed all of this as it is a "USED Vehicle". It felt like I was driving a Pontoon Boat on dry land, The suspension was obviously gone and with the bald tires I could only help but think how dangerous the vehicle would be in poor driving conditions. I simple over steering would probably cause the vehicle to lose control. My wife and I have 4 children all under 10, so their safety trumps a "Great Price"....Safety First!! I AGAIN was able to look past that and we made it back to the dealership were the "Uncomfortable Conversation Started", I wanted to get out of the van and process everything that I have just experienced. But Greg my Sales guy was already in Salesman mode. Which turned out to be a GREAT thing. The longer the Van sat at an idle (As his HIGH PRESSURE SALES TACTICS started) I could smell burning oil, between that and being trapped in a car trying to process everything was starting to make me very uncomfortable and annoyed. After about 10 min of Greg talking we finally pulled the Van back into the bay and I asked why he wasn't showing me any other vehicles that I was interested in. At this point I want to say that I was very forthright from the very first phone call to them that I did not have the best credit and I was a Army veteran living on 100% Disability and that due to my poor credit score I was ONLY inquiring about some vehicles and was not in a good position (At that time) to purchase. I was trying to make it as easy and straight forward as I could. I really needed another vehicle and did not want to waste anyone's time....With that said I had between $1500-$2000 Cash Money to put down and was concerned I would be unable to get financed as I stated above. Greg reassured me that "Auto Nation" does Millions of dollars in deals and I was in the right spot. So as we make our way back inside AGAIN he sits me down at the table within the building like I was buying a time share (It felt like). He began to present me with a document stating that I was approved the Van. (I did not know I was applying for the Van, He went ahead without asking me or my wife ever being present both Verbally or Physically) I also never gave him any physical information to prove I was who I said I was or that I had any actually Money to put down. He then turned an already VERY UNCOMFORTABLE situation and Violating Experience into an Extreme last ditch effort to sell me the Van, making statements like "No one else will approve you if you don't but this van", "It was hard enough just getting you approved for this loan (19.99%)". I then said to Greg "Well I can put down $2500 if that helps the interest rate or help get me into a better car, one that doesn't have all the same damage and problems that my 2001 Chrysler Town & Country already had", His comment was "Oh you have $2500...I'll need the full $2500 ($2000 down was already approved on paper right in front of me)". He than began to explain why the price on the Internet varied from the price I was seeing on the Loan Documents. Which he stated that the (Detailing Department) charges $250 for a complete detail and that "Even I (Greg) DO NOT GET A DEAL AND I WORK HERE" (Choker Chain, Excessive amounts of dog hair when seats where moved). At that moment I decided to "CALL HIM OUT" and remind him that when he very first sat me down he said (After I told him I used to detail cars for a living so i'd be a little nit picky) that he stated he payed $150. He then began to talk over me to move things along never acknowledging his very contradicting statement. I felt like I was being held against my will and that he was verbally trapping me there. I could feel my anxiety and PTSD kicking in (Fight or Flight) I could feel my blood pressure rising the more and more he was desperately trying to force the Van on me. The store was closing in 45 min and I needed to PROCESS everything , Talk to the Wife and make a good decision for my FAMILY. After about another 15 min of Extreme Disrespect and Uncomfortable high pressure sales I just wanted to leave and put the whole experience behind me, he asked me to leave all my documents (Which he never seen at any point of all of this), I said NO. I am not sure why he ran my wife's credit and shopped for car loans without asking me or her if I actually had a Vehicle that I wanted to buy. My wife has NEVER spoken or physically given Greg Wilret ANY INFORMATION. Not sure if that's legal or not. I did give him all my information so I assume that gave him the right to do as he pleased as far as car loans go. Although Greg told me very admittedly that I would not get approved ANYWHERE else and that the 19.99% loan and unclear intentions on obtaining the additional $500 Cash from me was the only option I had I chose to follow my gut and retain the Self Respect I have for myself and just WALKED AWAY. I am very offended that he chose to lie to me and when given the chance to correct himself he chose to disrespect me and talk over me and try and pressure me into a sale I never wanted. I am also very upset that when I came to them from the very beginning as "Honest and Open" as I possibly could he chose to TRY and take advantage of me. As for the additional $500 he wanted from me. That is what I would call trying to swindle someone. I did try calling and talking to any type of Management in which I was transferred then transferred and with everything I have stated above be as true as I can recall from 3 weeks ago I wanted to say I was approved for a car with GMAC at a much lower interest rate with my initial $2,000 down payment being "More than enough". I would advise people to be assertive and to never feel pressured to purchase anything from a dealership that does "Millions in deals", from what I have read about this service Manager and my experience I wonder how the GM really feels this Company is doing.. I will never buy a car here and I'd like to remind people there are plenty of Excellent Dealerships further south on Hwy 61. I hope this information is useful to you as I will chalk it up as a learning experience. More