Apple Ford White Bear Lake

If I could give this place 0 stars I would. I leased a vehicle from the salesman David Aune. He told me that if I purchased additional miles I would be refunded whatever miles I did not use. He said this vehicle from the salesman David Aune. He told me that if I purchased additional miles I would be refunded whatever miles I did not use. He said this in front of my mother and boyfriend. I turned my Vehicle in last week and the lady at the front desk was like keys please? I said and I’m supposed to meet with someone to discuss miles I’m supposed to be reimbursed for. The lady at the front desk called a salesman up named Bob. My boyfriend and I spoke with Dave and explained to him what Dave said. He replies with, “I believe you I just don’t know how we’re gonna go about paying you.” He told me he would Call me the next business day (Monday) and he never did I had to call back the next day and he said he spoke with the manager and he said that it must’ve been a miscommunication and that Dave never said that I spoke with Dave today & asked if I could meet with him to talk about the miles on my lease that ended. He said no no no no I’m not meeting with you. I don’t know what you were told. I told him you said this in front of my mother, my boyfriend and myself. Why would I return a vehicle with 7-8,000 miles extra that I paid for? If I knew that I wasn’t going to get a refund I would have driven my vehicle on long road trips rather than my boyfriends or my mothers. I reached out to customer service via the chat and was told someone from customer service will reach out to me ASAP and rest assured no need to worry we’re here to help. Well guess what nobody contacted me so I had to reach out again and told the customer service everything that happened again and that I would like to speak with corporate so now I’m waiting to hear back from corporate customer service. So lesson learned Don’t go to AutoNation White Bear Lake and work with Dave Aune!! He’s a scammer!! He probably thought I was going to keep the car and didn’t think I would follow up with him on the fact that I was expecting the refund on the miles I was Supposed to be reimbursed for. Once you sign papers, to them you are a nobody!!! They don’t care!!! All they want is your money! More

Told me I could go elsewhere. Takes forever to get your car back from service. Drive down the road to Toyota service. Never had to leave my car. car back from service. Drive down the road to Toyota service. Never had to leave my car. More

Talked with Brittney to schedule appointment. In the middle of doing so the call was forwarded to another person. Answered his questions and he dictated the conversation to the point of putting words in middle of doing so the call was forwarded to another person. Answered his questions and he dictated the conversation to the point of putting words in my mouth. When asked if I needed alternate transportation, my reply was that I would wait . True to his dictating he said that means you need alternate transportation therefore soonest appointment is December 27, four weeks away. We argued that I didn’t need alternate transportation, I just need an appointment. I want nothing else from Autonation. He replied I was trying to set an appointment but you said you didn’t want one, another lie and his dictation. The purpose of my call was to get an appointment for a new car purchased this year from Autonation. Autonation does not stand behind what they sell instead make every excuse to not have to service their sales. I’ve purchased and leased several new cars from Autonation but this one will be my last. Customer service is most important to me. More

Poor Customer Service I drove in on a Saturday due to the dealership only having the quicklane option. When I arrived the service specialist said it would take all day. H I drove in on a Saturday due to the dealership only having the quicklane option. When I arrived the service specialist said it would take all day. He indicated they now have been doing appointments for the past 5 weeks. An email or other form of communication or even on their websight would have been helpful. Obviously all the oil changes lined up for the day had been told. So, I made an appointment for the following week. When I arrived they couldn't find the appoint. Finally they found my reservation. The spelling of my first and last name was SO horrid you couldnt even pronounce it. I assume this is common, afterall I was a returning customer. The attempted to have me get an oil change that included their CLOROX (TM) decontaimination. I never indicated this. They didn't mention any coupons online, lucky for me having been an AUTONATION customer before I knew of this. They did not review the car check at all. They never washed the car nor seemed to want my return business. I recently moved from OHIO to MN. Previously, I purchased 2 vehicles in the past 6 years from AUTONATION. The service was also performed there. NEEDLESS to say not all AUTONATIONS are the same. Consistency is not this companies motto. This was also my 2nd time at this location. The 1st vist was just OK and this vist was worse. I will not be returning to this location or company again. More

Very VERY poor dealership After buying a 2017 Ford Explorer with 3,000 miles on it, from this dealer in early August. The vehicle now has 12,500 miles on it and we are having i After buying a 2017 Ford Explorer with 3,000 miles on it, from this dealer in early August. The vehicle now has 12,500 miles on it and we are having issues with the vehicle already. We have brought it in 3 times for the same issue and they keep giving it back saying they fixed it but as soon as we leave the shop, the issue comes back. We will be bringing it back for the 4th time today after work. Stay away from this dealer. Their customer service is below average and their service center is the worst in the area. More

xxxxxxxxx customer service!!!!! My daughter bought a 2012 Chevy Equinox from them 11-9-2018. It’s been in the shop 4 times in 3 months, almost 1 month of her 90 day warranty was used My daughter bought a 2012 Chevy Equinox from them 11-9-2018. It’s been in the shop 4 times in 3 months, almost 1 month of her 90 day warranty was used up by it sitting in their shop. No help with extending it. No one cares. Pass you on to someone else. Don’t return phone calls. Absolutely the worst customer service I’ve ever seen at a dealership! Horrible place!!! More