Apple Ford White Bear Lake

I Love my new Altima, Thank you Oluwasegun aka Felix , it was a pleasure meeting you and I really appreciate that you helped make this happen, Thank you also Colton Smith! was a pleasure meeting you and I really appreciate that you helped make this happen, Thank you also Colton Smith! More

If I could give 0 stars I would...Worst attempted buying experience ever. I called and was told the car I was interested was still available and within 2 hours was at the dealership. Upon arriving, I had to experience ever. I called and was told the car I was interested was still available and within 2 hours was at the dealership. Upon arriving, I had to wait 20 min only to be told that the guy I spoke with on the phone (who never gave his name which is odd in sales) had left for the day and someone else would help me. 10 min later I was finally told that the car I wanted to look at had a bad transmission and was no longer for sale, but...they had a car for 2 k more if I was interested. The car I originally was interested in was listed on a site that I had "followed" and within 2 days I was told the car had sold. I'll never know exactly what happened, but they guys are sketchy at best, either I was lied to or they sold this car to someone else with a bad tranny in it More

Last week I visited Auto Nation in White Bear Lake and met salesperson Colton. He was friendly and knowledgeable about all the options on the vehicles we were interested in. After a test drive with Colton met salesperson Colton. He was friendly and knowledgeable about all the options on the vehicles we were interested in. After a test drive with Colton we bought our new vehicle. It was a great experience and we couldn't be happier. J Newman More

Good buying experience. Saw a RAV 4 I was interested in so I stopped by. First thing is I noticed how clean the showroom was and with the Covid -19 thing going on that's a pl Saw a RAV 4 I was interested in so I stopped by. First thing is I noticed how clean the showroom was and with the Covid -19 thing going on that's a plus to us senior citizens. My salesman was Geoff who got right to work to get me a test drive. Geoff is a worker, straight forward and easy to talk to. He was helpful and didn't dance around which I appreciate. I needed a car and the salesman offered me some options. After the test drive I said lets get the deal done so I sat down with Geoff and made an offer. As Scooby Doo says "Ruh Roh", no negotiation, the price is the price so after trying for a bump down in price I agreed to paying the asking price. The salesman, sales manager and finance guy were all straight forward and respectful and we closed the deal. I'm happy with the car even though I went over my budget. Overall a good experience. I am not used to the no negotiation car buying but it does take some drama out of your car buying experience. I'd buy from them again and Geoff would get my business. The car I bought is a 2015 RAV 4 Limited with 54,000 miles on it. Based on its condition I paid a fair price and have no regrets. Overall I would give Auto Nation of White Bear 5 stars. More

Terrible was there for about 5 hours, seen our sales person 2 times during that time, we are A+ credit and the finance guy tried to say we needed 300 down to b was there for about 5 hours, seen our sales person 2 times during that time, we are A+ credit and the finance guy tried to say we needed 300 down to buy a 18 preowned vehicle, not to mention he was very rude and had no idea when interviewing us what rate and terms were. He was insulting and not to mention it took a long time, we were extremely disappointed and it got very heated during the interaction between us and finance. Keep in mind we have bought around 17 vehicles and this was the very 1st time that we have had a horrible experience, every time the finance is super smooth and in and out in a hurry. The only reason we did buy from them is the Finance director came out and got involved to diffuse the situation, at one time my wife was saying how rude the finance guy was and he smiled at her. So if it wasn't for the finance director and the nice used car manager we would of walked. More

All's it right with this dealer. I took my GT 500 in for some work and the service department was very good and took great care of my car. They truly seem to care about satisfying th I took my GT 500 in for some work and the service department was very good and took great care of my car. They truly seem to care about satisfying the customer from the service department all the way to the GM. I will take my car here for service again. More

$140.00 Oil Change and Left Old Filter On I went into AutoNation Ford Service Dept. in White Bear Lake, MN during a real cold snap, because I did not want to change my own oil in the cold. Wh I went into AutoNation Ford Service Dept. in White Bear Lake, MN during a real cold snap, because I did not want to change my own oil in the cold. What a mistake this turned out to be. I paid extra for the full synthetic oil because I want my truck to last and it's also easier on it in the cold weather starting. I had to wait several hours, which I kind of thought was due to the cold weather and maybe they were busier than normal. So I get my truck back and next time I go to change oil, I find the inept technician didn't even replace the oil filter from the previous oil service. I know this because it was some auto store brand filter and not a Motorcraft filter. At this point I am left wondering if I got the correct oil, or if it was even changed? Very disappointed. Do not recommend them to anyone. More

2 for 2...Terrible Experiences 1st visit (WBL Autonation): I live 5 minutes from the dealership so I thought I'd give em a try. I met with a sales agent to purchase a new F-150. Tho 1st visit (WBL Autonation): I live 5 minutes from the dealership so I thought I'd give em a try. I met with a sales agent to purchase a new F-150. Thought things were going well at first, then I realized he didn't really listen to anything I had said for what I was actually looking for in a truck, all while he was trying to get me to purchase a more expensive model. REALLY!?! They of course had some nice vehicles, but he just was a terrible listener. I didn't have time for this, so I drove 25 minutes away from my house to North Country Ford and the experience was 180* different, for the better of course. I ended up purchasing a new F-150 from there! 2nd Visit (WBL Autonation): Like I said before, 5 minutes away from my house. Maybe the service department will be a better experience....NOPE...even worse, not even close! I bring my truck to get an oil change, tire rotation & a "complementary" wash, pretty simple one would think. So, I drop off the truck and they contact me when it's "ready". I go to pick it up, I pay for the services, get in my truck, realize quickly, they FAILED to rotate my tires or wash the truck like they said they would do. The wash, whatever, not that big of a deal, but only because I checked, I noticed the tires weren't rotated! I guess the oil was changed, but at this point who knows! I ask about why this happened with my service agent, she looks into it and says, sorry, we'll take care of that now. Super, I'm so excited to wait here for that! 1 hr. later...to rotate tires? They say, it's all ready! I get to my truck, of course it's still not washed, dirty steering wheel inside from the mechanic now, me frustrated of course. I ask for the manager, oh he's not in right now, I'll get you his number. I call the number 3 times over a weeks period & leave messages each time. NO return call. This dealership is GARBAGE! Sales Dept. Slogan: LISTEN...NO NEED FOR THAT, WE KNOW WHAT YOU WANT ALREADY! Service Dept. Slogan: WE DO IT RIGHT...NO REALLY, I SWEAR WE DO... More