Apple Ford White Bear Lake

We came in and were greeted immediately. We were asked was important to us as we looked for a vehicle. Donovan helped us by taking the time to listen to us. He showed us several vehicles that matched our was important to us as we looked for a vehicle. Donovan helped us by taking the time to listen to us. He showed us several vehicles that matched our wants and needs. We found a 2020 Explorer that was perfect us! Thank you, Donovan and AutoNation Ford! More

It was a pleasure working with Kirk and it was our first time meeting him. We had both of our vehicles, Ford Fusion and Escape, serviced for regular maintenance this past week. There were some repairs that time meeting him. We had both of our vehicles, Ford Fusion and Escape, serviced for regular maintenance this past week. There were some repairs that we thought we may need but they were checked out thoroughly and found not to be necessary at this time. Now that’s honesty in auto repair and we truly appreciate it. More

I worked with Richie and purchased a car that I love! Richie is a good listener and response to your calls and text messages when you have a question. Customer service so so. If I needed something done I Richie is a good listener and response to your calls and text messages when you have a question. Customer service so so. If I needed something done I ended up having to call Richie, and he had the problem solved immediately. I will definitely work with Richie again! Richie you wear many hats for AutoNation and you do it well. Sincerely Debra and Craig More

Chinedum and Mark helped from start to finish with me purchasing my new vehicle. Thanks so much and I would and will recommend them to others. purchasing my new vehicle. Thanks so much and I would and will recommend them to others. More

I called Autonation Ford multiple times to speak to someone from the finance department to cancel my extended warranty after selling my car. It took multiple calls before I actually was able to speak t someone from the finance department to cancel my extended warranty after selling my car. It took multiple calls before I actually was able to speak to someone to find out how I could cancel. When I finally got someone on the phone they told me what I needed to bring and that I can come in anytime to fill out the simple paper work. On my day off (Saturday) I drove to the dealership which took about 50 minutes to be told that they are short staffed and that I need to come back on another day to do the cancellation. I requested to speak to a manager and when he met me (Jerry) he told me that they are short staff and that I needed to make an appointment for Monday. I told Jerry that the director of finance told me I could come in anytime to do the simple, quick paperwork and that this wasn't acceptable as I drove 50 minutes north to get this done. As I got upset, Jerry finally said he could do it. As he brought me to his office he was extremely rude and was beat red in the face. It literally took him 5 minutes to get the cancellation paperwork completed and for me to sign. My entire experience with Autonation Ford was poor from buying the vehicle to cancelling my extended warranty. This two faced dealership will only treat you well when they want you to buy a car, but after you sign the paperwork it all goes downhill. The front desk receptionist and the manager Jerry have very poor and rude customer service skills. The Governor even announced a mandatory face mask requirement indoors and I found many workers not masking. I will be preordering my 2021 Ford Bronco from a different dealership as Autonation Ford has lost my business and I will let others know of my experience as well. More