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Apple Ford White Bear Lake
White Bear Lake, MN
1,292 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,292 reviews
July 30, 2021
AutoNation Ford has been servicing my transportation needs since 2001. Each and every transaction has been outstanding, be it sales or service. On this occasion my vehicle was in for service necessitate needs since 2001. Each and every transaction has been outstanding, be it sales or service. On this occasion my vehicle was in for service necessitated by a recall notice. My appointment was easily and conveniently made and my Service Advisor, Matt, took care of all of my needs. More
by toml55421
Employees Worked With
Matt
July 28, 2021
It is a good dealership except one thing-When the Mgr says they will call you need to remind him a couple of times-Great Service Mgr and Joey a great sales person turned Finance guy-Follow up from leader says they will call you need to remind him a couple of times-Great Service Mgr and Joey a great sales person turned Finance guy-Follow up from leadership lacking- More
by ricky
Employees Worked With
Steven on this visit-Joey when we bought
July 28, 2021
I don’t usual recommend any company, but AutoNation White Bear, has had my business for my last 10 vehicles. I have never felt any pressure from the sells Dept, Up Front pricing and the service Dept, from t Bear, has had my business for my last 10 vehicles. I have never felt any pressure from the sells Dept, Up Front pricing and the service Dept, from the service writers and Techs have always made me feel welcome, even if I have questions or concerns. Even the service manager politely addressed a concern after I received my car. One of the reasons I’m writing this review is great I feel when my investment is under AutoNations care, as I had a negative experience from a motorcycle shop near AutoNation, and the way the bike shop concluded my concern was to ask me to never return to their shop. I would recommend AutoNation to anyone who cares about good service and a good all around place to do business More
by MaplewoodVIC
Employees Worked With
Steve and the service Manager
July 27, 2021
I wouldn't recommend getting a car from this dealer ship. I've had my 2016 terrain and it has been in the shop 4 times in months and they could never seem to find the problem. I've had my 2016 terrain and it has been in the shop 4 times in months and they could never seem to find the problem. More
by Mapps178
Employees Worked With
Tom and tim
July 26, 2021
Took much longer than should have despite my having an appointment; poor communication; a disappointment. Service waiting area lacking; service employee left for the day without calling me. appointment; poor communication; a disappointment. Service waiting area lacking; service employee left for the day without calling me. More
by karen
Employees Worked With
Matt
July 25, 2021
The service person was very helpful and knowledgeable about the vehicle. He was able to get my vehicle in for service and get me a rent so I could get to my job while my vehicle was being repaired. about the vehicle. He was able to get my vehicle in for service and get me a rent so I could get to my job while my vehicle was being repaired. More
by rakhenderson
Employees Worked With
Alex
July 24, 2021
We came in and were greeted immediately. We were asked was important to us as we looked for a vehicle. Donovan helped us by taking the time to listen to us. He showed us several vehicles that matched our was important to us as we looked for a vehicle. Donovan helped us by taking the time to listen to us. He showed us several vehicles that matched our wants and needs. We found a 2020 Explorer that was perfect us! Thank you, Donovan and AutoNation Ford! More
by rjdingle
Employees Worked With
Donovan, Joey
July 23, 2021
It was a pleasure working with Kirk and it was our first time meeting him. We had both of our vehicles, Ford Fusion and Escape, serviced for regular maintenance this past week. There were some repairs that time meeting him. We had both of our vehicles, Ford Fusion and Escape, serviced for regular maintenance this past week. There were some repairs that we thought we may need but they were checked out thoroughly and found not to be necessary at this time. Now that’s honesty in auto repair and we truly appreciate it. More
by Ocinead1
Employees Worked With
Kirk
July 22, 2021
I worked with Richie and purchased a car that I love! Richie is a good listener and response to your calls and text messages when you have a question. Customer service so so. If I needed something done I Richie is a good listener and response to your calls and text messages when you have a question. Customer service so so. If I needed something done I ended up having to call Richie, and he had the problem solved immediately. I will definitely work with Richie again! Richie you wear many hats for AutoNation and you do it well. Sincerely Debra and Craig More
by Debra Cullen Dumas
Employees Worked With
Richie and James
June 23, 2021
Don't work with mitch. Price was good for my jeep but customer service was a joke! Over a month later still dealing with paperwork! Spent countless hours dealing with this and as most people now, don't customer service was a joke! Over a month later still dealing with paperwork! Spent countless hours dealing with this and as most people now, don't have time!! Still waiting for an answer More
by Jacquevezina
Employees Worked With
Mitch
