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Apple Ford White Bear Lake

White Bear Lake, MN

4.5
1,297 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,297 reviews

September 03, 2021

Had them rotate the tires. After I got home I noticed that one of the lugs was missing and a number of others were loose. Not good. More

by Jjsmith62466
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Sep 07, 2021 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

September 03, 2021

Wonderful experience with great customer service and prompt work. Very easy to work with and get things done. Experience was very positive compared to north branch dealership! More

by RLC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gold team
Sep 07, 2021 -

Apple Ford White Bear Lake responded

Hi, it is great to read such wonderful comments about your recent experience with us! We look forward to your next visit! Take care!

September 02, 2021

I looked up a F-150 Pick-Up Truck online. Made an Appointment to test drive the truck with really no intensions to buy. I had a such wonderful experience and I loved the truck, so I ended up driving More

by mtcollins17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kylie, my Sales Person, she was Great, Seamus, the Sales Manager
Sep 06, 2021 -

Apple Ford White Bear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Have a great day!

August 30, 2021

White bear automation service is outstanding. I was impressed from the appointment planning , cost estimate and professionalism of their staff. More

by Jesus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Sep 04, 2021 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 29, 2021

Husband took my car in at 630 am for oil change & multi point inspection. He said they were all very nice. Even drove him to Perkins down the road so he could have breakfast while he waited & they picked h More

by Leebean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Sep 04, 2021 -

Apple Ford White Bear Lake responded

Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 27, 2021

Amazing team to work with! You listened to our needs and price limits and we left with a fantastic car for my daughter! More

by jenna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I wish I remembered
Sep 04, 2021 -

Apple Ford White Bear Lake responded

Hi, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you again for the review!

August 24, 2021

I was lied to when I bought my car from Auto Nation. I questioned two warranty charges. I was told I would NEVER have maintenance on my car other then 100 dollars deductible at Auto Nation and 200 if I ta More

by Sallycaschneider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn
Aug 31, 2021 -

Apple Ford White Bear Lake responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (651) 301-8386 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

August 24, 2021

Always take excellent care of me when I bring my vehicle in for service! Thank you everyone! More

by Laci marie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Aug 31, 2021 -

Apple Ford White Bear Lake responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

August 24, 2021

I have had my F150 serviced at here since I purchased it in 2014. Every visit I have made at this dealership has been great, the service has been great and complete, and the whole experience has been great More

by onthelevelwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember
Aug 31, 2021 -

Apple Ford White Bear Lake responded

Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

August 23, 2021

When I went in on a Wednesday the salesman new exactly what vehicle I wanted. We negotiated a trade and I made it clear I would pay outright for the vehicle, he said no problem but I need to hand you off More

by Chuck
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James, Sam, Justin
Aug 31, 2021 -

Apple Ford White Bear Lake responded

Hi Chuck, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (651) 301-8386 -- we hope to hear from you soon.

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