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Apple Ford White Bear Lake
White Bear Lake, MN
1,292 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,292 reviews
October 01, 2021
Bought 2021 Explorer ST. Communication/updates through out buying process very good. Financing was easy with any questions answered. Sales (Russel) follow up throughout purchasing was kept open and info out buying process very good. Financing was easy with any questions answered. Sales (Russel) follow up throughout purchasing was kept open and informative. Small issues we had prior to departure from site were taken care of quickly. Lot's of new electronic improvements were explained (I'll need to do follow up homework). Nice work by this site. More
by hdsg
Employees Worked With
Russel
September 30, 2021
Bought a vehicle within three weeks tyranny started to go out they have had my vehicle back every since with no one telling me what is actually wrong with it and what they plan. To do about it not sure I wou out they have had my vehicle back every since with no one telling me what is actually wrong with it and what they plan. To do about it not sure I would do service with these people again More
by hoefstracy6
Employees Worked With
Neimiha
September 23, 2021
Only issue was we made an appointment for Tuesday and our vehicle was not taken in for two days later. If they had other vehicles ahead of us why have us come in on Tuesday. vehicle was not taken in for two days later. If they had other vehicles ahead of us why have us come in on Tuesday. More
by tooknbuz
Employees Worked With
Mert and Tim Nipp
September 20, 2021
This is the 2nd car I’ve purchased here it has been a great experience the sales person knowledgeable and the finance person got me a great rate. My sons have purchased cars here also great experience the sales person knowledgeable and the finance person got me a great rate. My sons have purchased cars here also More
by Gjelinek49
Employees Worked With
Geoff Jelinek
September 18, 2021
Quik Lane now closed. Had to work at 2:00, so made an appointment for 1:00. Got there at 1:00 and waited 20 minutes, being ignored, before I asked if I would be getting helped. Excuses of being short sta appointment for 1:00. Got there at 1:00 and waited 20 minutes, being ignored, before I asked if I would be getting helped. Excuses of being short staffed and a computer glitch that allowed double bookings to occur followed. I asked if I could still get in and out in 30 minutes and was told they couldn’t guarantee this. I spoke to the service manager and he got my truck right in and pulled another tech to help. It was done in less than 30 minutes and I made it to work on time. I should point out, however, that this same service manager was present at the desk when I initially pulled up and he was chatting with a young blonde bombshell for the whole 20 minutes I had waited while never looking my way before he walked off. Needs improvement! More
by Greg
Employees Worked With
Service manager
September 17, 2021
I had a very poor experience with my free airbag recall at AutoNation Ford White Bear Lake. I will never have any service completed there again (even if it’s free) and have told several of my friends and f at AutoNation Ford White Bear Lake. I will never have any service completed there again (even if it’s free) and have told several of my friends and family members not to go there. My car is currently the only car in our household in which we can transport our infant (the other vehicle does not have a backseat). I chose to go with AutoNation Ford WBL because they offered a free shuttle and the individual I worked with told me it would be completed the same day. I arranged childcare for that day so I could drop off the car and shuttle back. 1) The shuttle ride was unnecessarily long (they dropped off a passenger in the complete opposite direction as my home before me), the shuttle driver was not a safe driver, asked inappropriate personal questions (after I responded to one of his questions saying that I was currently on maternity leave, he asked if I had already had the baby), and made each passenger give him directions how to get to their home, despite us providing the information beforehand and him having GPS capability in his car. 2) After calling in the late afternoon to check on the status of my car, I was assured it would be ready in an hour or two, and was told they’d give me a call after they returned from lunch to arrange my shuttle back. An hour later I received a call stating my car would not be finished until after hours and I would not be able to pick it up until the next morning. I was assured they would send a shuttle at 8 AM the next morning so I could retrieve the car before my husband had to leave for work and so we would not have to arrange for childcare. 3) The next morning I had not received any notice the shuttle was on its way, so at 8:30 I called to check on the status of the shuttle. The service members said he would look for the shuttle driver and give me a call with an estimated time. After over an hour I received a call saying they would send an Uber to pick me up instead. My husband had to try to take his morning meetings from home while looking after a crying newborn and was not able to make it into work until almost noon. In short, the service was incredibly poor and took longer than promised, the communication was sparse and incorrect, and it was an unnecessarily stressful experience for what was supposed to be a free and convenient service. More
by C Whitman
Employees Worked With
Kirk
