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Apple Ford White Bear Lake
White Bear Lake, MN
1,297 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,297 reviews
October 29, 2021
At first I was a little disappointed because I was told that my 2:00pm appointment was going to be delayed to other jobs in front of me. I then met with the Service Check in person and he said that we wil that my 2:00pm appointment was going to be delayed to other jobs in front of me. I then met with the Service Check in person and he said that we will do what ever they could to get my service back on schedule. The service did take a little longer than expected; however, at checkout they recognized the delay and reduced the price of the service, provided me with a new set of wipers and they were very apologetic for the delay. This was truly great customer service, when, in my mind, I completely understood the reason for the delay and was happy to spend time looking at new vehicles and getting caught up on some work e-mails. I have always had good service at Auto Nation Wh Br Lk and will continue to do business with you. Thank You for instilling "Customer Service" into your daily work. More
by richard.wynveen
Employees Worked With
I don't recall
October 29, 2021
Rich Aboody was a great sales person he called kept me well-informed and helped throughout the process I am grateful for the time that he spent with us in the efforts that he put through we ordered anothe well-informed and helped throughout the process I am grateful for the time that he spent with us in the efforts that he put through we ordered another edge thank you Rich More
by Davidgeffre
Employees Worked With
Sorry I missed there name
October 26, 2021
AutoNation Ford White Bear Lake service department was quick ,easy and competitively priced service. I always trust my Ford at Ford Service Centers. quick ,easy and competitively priced service. I always trust my Ford at Ford Service Centers. More
by youngman60
Employees Worked With
Matthew Jensen
October 24, 2021
Dylan Buege Was very helpful. Tried to get all my questions answered. The whole process was hours. So I wish that was cut down. But they were very attentive. questions answered. The whole process was hours. So I wish that was cut down. But they were very attentive. More
by Salina77
Employees Worked With
Dylan Buege
