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Apple Ford White Bear Lake
White Bear Lake, MN
1,292 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,292 reviews
November 22, 2021
Top notch service….James is the best. Wishing Dave a Top notch service….James is the best. Wishing Dave a very happy, healthy retirement! Thank you! Top notch service….James is the best. Wishing Dave a very happy, healthy retirement! Thank you! More
by carolynhartmon
Employees Worked With
James Murtha and Dave
November 22, 2021
We have unfortunately had our third poor experience with service. Of being sold expensive possible solutions, told things were repaired, then still having the same problems. Each and every time we have le service. Of being sold expensive possible solutions, told things were repaired, then still having the same problems. Each and every time we have left with a feeling of being taken advantage of, not listened to, and our business and support irrelevant. It will be our last dealing with the dealership, which is unfortunate. We like local, we kept going back hoping for a change, or different experience. We're in the market for another Ford, and instead of paying at the servicecounter, walking right into the show room to buy another from autoNation, we will instead go elsewhere. More
by Slm
Employees Worked With
Sydney Thorp
November 19, 2021
An excellent experience! Great sales person, no pressure. Would go back in a second! Fair trade in price, fair new car purchase price. Love my 2018 new car! Would go back in a second! Fair trade in price, fair new car purchase price. Love my 2018 new car! More
by Billyrox
Employees Worked With
James Reid, & the financial guy
November 15, 2021
have purchased somewhere between 11 & 15 vehicles over the years(ive lost count) most often a wonderful experience with quality service and friendlt employees why we keep coming back lets get the loaners the years(ive lost count) most often a wonderful experience with quality service and friendlt employees why we keep coming back lets get the loaners back thats why i started buying at tousley. More
by orth2
Employees Worked With
Sydney Thorp
