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Apple Ford White Bear Lake
White Bear Lake, MN
1,292 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,292 reviews
October 28, 2023
My salesman Demetrius B was the coolest most laid back salesman I’ve ever worked with. Whenever I need a new truck I’ll be working with Demetrius again! salesman I’ve ever worked with. Whenever I need a new truck I’ll be working with Demetrius again! More
by gieseanthony10
Employees Worked With
Demetrius, Brown
October 28, 2023
Rich A is our salesman. He was very patient with us, answered all our questions and spent time explaining every step of our purchase. He also spent time showing us how to He was very patient with us, answered all our questions and spent time explaining every step of our purchase. He also spent time showing us how to operate all the bells & whistles our new vehicle has. More
by klludtke
Employees Worked With
Rich Aboody
October 27, 2023
Great experience. Very Personable. They made buying a truck easy and stress free. Shout out to Matt he's a great guy and made the experience worth while. Very Personable. They made buying a truck easy and stress free. Shout out to Matt he's a great guy and made the experience worth while. More
by Peter s
Employees Worked With
Matt
October 25, 2023
Customer service was excellent. The young man that helped us was delightful and mannerable. We would him 5 stars on your rating system.🤗 The young man that helped us was delightful and mannerable. We would him 5 stars on your rating system.🤗 More
by doctorrubee
Employees Worked With
I don't remember the young man's name.
October 25, 2023
Speedy fast and friendly service. great communication throughout the process. Plus they delivered the truck to my house when they were done working on it! great communication throughout the process. Plus they delivered the truck to my house when they were done working on it! More
by gary
Employees Worked With
Kevin
October 25, 2023
Dealership insisted that it was a fuel pump issue, so I paid the $1,600 to fix it. It was not the issue and the truck still has issues. The dealership will not return my calls in trying to get the issue fi paid the $1,600 to fix it. It was not the issue and the truck still has issues. The dealership will not return my calls in trying to get the issue figured out. Not everyone has that much money to play around with and still have the issue. Also, They broke a bolt off in my valve cover and didn't replace it with a new one. More
by yukon
Employees Worked With
Steven
October 20, 2023
Didn’t like that the gauge on the dashboard was not the same as when I brought the car in. Had a hard time getting it back to where I had it. The service technician left it on 100% oil change. same as when I brought the car in. Had a hard time getting it back to where I had it. The service technician left it on 100% oil change. More
by DDDUPAUL
Employees Worked With
Kaley Anderson
