Apple Ford Shakopee

Nick Cavallin was a great comfort in addressing our concerns after the notice of our special order being destroyed and was genuinely interested in helping getting us help to resolve the issues concerns after the notice of our special order being destroyed and was genuinely interested in helping getting us help to resolve the issues More

I had a great experience buying my first car here. Everyone worked hard to make sure I had all of the help I needed. Everyone worked hard to make sure I had all of the help I needed. More

Matthew was great. The vehicle seems solid, I am happy overall with my experience with Apple Ford. The vehicle seems solid, I am happy overall with my experience with Apple Ford. More

I have no idea why you keep asking me to rate this dealership. Your service is getting worse and worse as time goes on. dealership. Your service is getting worse and worse as time goes on. More

Made an appointment for 9:30am to have service done. Oil change, fuel filter, transmission filter and radiator drain and fill. Told Neal I needed the shuttle to take me back to the RV park we were staying change, fuel filter, transmission filter and radiator drain and fill. Told Neal I needed the shuttle to take me back to the RV park we were staying in as this was our only vehicle and we are traveling. No problems so far. At 5pm, I had not heard from Neal, or anyone else. I called and was put through to Neal's voice-mail. Left message. Called back at 5:30 and asked for service. Was told Neal left for the day at 4:30. Asked about my truck. When checked on, I was told that it was in a mechanics bay that had gone home for the night and was as yet untouched and not on a lift. I had now lost an entire day and had nothing done. The quick oil change lane was able to change the oil and fuel filter in about a half hour. They did comp the oil change, which I appreciate. Spoke to the sales manager (only Mgr there at that time) and was assured the GM and/or service mgr would contact me the next day, as he was emailing them with the issue. No response from Neal the service writer, the service Mgr or the General Mgr. I see that there is no care at all given to customers, at least as far as service goes. Please think twice before taking your vehicle here. The lack of communication, care, professionalism, and follow-up is ridiculous. This company obviously does not care about their customers. More

Lack of Accountability I want to qualify my response. I would recommend the dealership for a quality selection. I also would recommend you work with my sales professional, I want to qualify my response. I would recommend the dealership for a quality selection. I also would recommend you work with my sales professional, Nick. Great guy, professional and personable. Knows the products. My issue is with the accountability after the sale. Less than 10 miles down the road after I picked up the SUV, used...certainly not a new rig...the rear passenger side tire pressure warning light came on. I had purchased the vehicle knowing that I would have my mechanic check it out and if there was an issue I would connect with the dealer. My mechanic found it was a faulty sensor. The cost to fix was approx $140. I told him to fix it as I was sure they would reimburse me for something so simple. Two weeks later...after multiple attempts to get this simple thing taken care of...no reimbursement. They did offer to have me bring the SUV to them....but living 30 miles away...just not worth the time and effort for a simple deal. At least I thought so. Again, this is a simple thing...but did want to share. My hunch is somewhere internally at the dealer they got caught up in the issue of "who should cover it, sales...service, etc." Again...be careful as they didn't impress me with the serice-after-the-sale. More

I was approved and ready to sign the paperwork on a used car that wasnt on the lot yet. Told us car will be ready Friday and Wednesday evening called said went through shop this this and this was done. Next car that wasnt on the lot yet. Told us car will be ready Friday and Wednesday evening called said went through shop this this and this was done. Next day called and said was sold last night. Wasnt even apologize just wanted to sell me a different car. Wouldnt recommends this place manager wasnt even sorry. More

Fantastic Service Department Friendly and professional service department! Everyone I spoke with was kind and helpful. They offered a complementary shuttle to get to my office and Friendly and professional service department! Everyone I spoke with was kind and helpful. They offered a complementary shuttle to get to my office and then back later in the day. Work was done quickly and without any problem. Entire building was bright and clean! GREAT experience. More

Beyond excellent We just leased a 2019 Ford Escape from Gage at Apple Ford in Shakopee. Words can't explain how professional and how helpful he was for first time new We just leased a 2019 Ford Escape from Gage at Apple Ford in Shakopee. Words can't explain how professional and how helpful he was for first time new car buyers. I would recommend him to anyone. Thank you Gage. Good luck Dominic More

Great customer service! We bought a 2012 ford f-150 from Steve Runkle. We got it home and then decided a few days later that it wasnt the truck for us. I called steve to talk We bought a 2012 ford f-150 from Steve Runkle. We got it home and then decided a few days later that it wasnt the truck for us. I called steve to talk over our options. He was very understanding and told me to bring it back because they wanted to get me into a truck I loved. He did some digging and found a 2014 dodge ram 1500 with similar miles and price. It is a great truck! He was very helpful and was great throughout the whole experience! More