Apple Ford Shakopee

I brought my truck in for service and felt I was I brought my truck in for service and felt I was overcharged. I made my dissatisfaction known here on dealer Rater, this received the store owners at I brought my truck in for service and felt I was overcharged. I made my dissatisfaction known here on dealer Rater, this received the store owners attention and he called the store. I had not spoken with anyone other than the service writers about my price concern. So when the shop manager called me to straighten this out I was very pleased. My friends have fleet service at Apple and have always recommended them highly. More

I think to charge to reset trouble light and then charge the labor to repair the problem is too much. i would understand the charge if i didnt get the repairs done. the labor to repair the problem is too much. i would understand the charge if i didnt get the repairs done. More

Kal was awesome. He listened to everything I said and found me a car that had all the features I wanted and in the price range I was looking for. He spent most of his day helping me without pressuring me found me a car that had all the features I wanted and in the price range I was looking for. He spent most of his day helping me without pressuring me to buy. I highly recommend him More

The whole team was great to work with. They were friendly, informative and very up-front about everything. They also worked hard to get us the best loan possible. friendly, informative and very up-front about everything. They also worked hard to get us the best loan possible. More

The staff that I worked with were very positive and great to deal with. I had an Escape all picked out. They did up the paper work, then being a woman that I am; I changed my mind of what I wanted and decide to deal with. I had an Escape all picked out. They did up the paper work, then being a woman that I am; I changed my mind of what I wanted and decided that the Ford Fiesta is what I wanted because of the advertised 39 mpg. They were so nice, and said it wasn't a problem. They changed all my paperwork to buy the 2012 Ford Fiesta without any questions. They wanted me to be happy with whatever I choose. Glad to be a customer of this dealership. Just so you know I have tested a full tank of gas for mpg and between city and highway I got 37 mpg per gallon. Very pleased! Again Thank you all!! More

We bought our King Ranch 350 at Apple Ford of Shakopee because we had bought two vehicles from them a year ago. We were so happy with the Cathy and all of the of the managers from the previous purchase th because we had bought two vehicles from them a year ago. We were so happy with the Cathy and all of the of the managers from the previous purchase that we decided to buy a King Ranch from Catthy. All good!! More

As usual my experience with Apple Ford in Shakopee was very good. Great service and advice as to what service needs to be done with the vehicle. I enjoy have my vehicles serviced here. very good. Great service and advice as to what service needs to be done with the vehicle. I enjoy have my vehicles serviced here. More

I was having my oil changed and went in to the sales office to find a new car to lease. No one would help me, and no other customers in the show room. A couple walked in, and a salesman came out to he office to find a new car to lease. No one would help me, and no other customers in the show room. A couple walked in, and a salesman came out to help right away. Came back a week later and started to look outside at cars, no one came out to help me... a man pulled in and got out of his truck and someone came right out the door to help him. I came back one more time, asked someone in the show room for help, told him I wanted to lease a car, was a "Red Carpet Lease" and had 3 Escapes in the past, but was looking at an Edge. He told me I would have to bring in my lease information and then he could work some #'s for me. The next day, I drove to New Prague Ford, and 2 hours later, drove away with an Edge. The Service department at your location is Excellent, and I've always had my oil changed there... they are very kind, efficient, and do excellent work. More

Great experience! Friendly and knowledgable staff. I left feeling 100% confident I purchased the perfect vehicle. I will definitely continue doing business with Apple Ford of Shakopee! feeling 100% confident I purchased the perfect vehicle. I will definitely continue doing business with Apple Ford of Shakopee! More

My wife & I had a "couple" of VERY GOOD car shopping experiences at Apple Ford Of Shakopee. The first visit involved helping our son shop for a good used car. Our search led us to this de car shopping experiences at Apple Ford Of Shakopee. The first visit involved helping our son shop for a good used car. Our search led us to this dealership & a very good salesman named Richard Ross. He is a joy to work with.....professional ,friendly , informative & not all pushy. It turns out this was only his 4th month selling cars , however his natural customer relationship skills were excellent. He helped our son land on a very well maintained 2002 Ford Explorer on Saturday Aug. 6th While we were closing this deal, the finance department was backed up so my wife & I chatted with Richard, wandered around the show room floor & then started talk about the deals on the new 2012 Ford Escapes. Both my wife & I were impressed with the new vehicle & decided later that weekend that we would be interested in purchasing a new 2012 Ford Escape assuming we could find one with the options we wanted & got a good trade in for our old Ford Escape . We e-mailed Richard late on Sunday with what we were looking for. Over the next three days we went through multiple e-mail exchanges (with detailed questions & very quick & thorough responses from Richard), a couple of test drives & multiple interactions with other employees at this dealership (sales manager, finance & service). Richard even took us back to the service department & one of the service advisors answered all the many questions we had regarding tire size, tire maintenance, & tire replacement involving a Ford Escape. These interactions with the folks at Apple Ford Of Shakopee helped give us the impression that 'Customer" service & satisfaction was important to this dealership. Three days later we purchased a new 2012 Ford Escape! The only negative we could find with both of our visits was the Finance department was short staffed so closing both deals took longer than we would have hoped. Having said that Richard did call before we came in on Wed. to warn us that the Financing department was short staffed in the event we wanted o come in another night. Bottom Line we enjoyed both our sales visit experiences with this dealership & think we got a very good & fair deal both times. Richard Ross is a excellent salesman from our perspective. Richard's attention to our requirements & his prompt & thorough follow-up on any questions we tossed his way was impressive. If he did not know the answer he went to the person in the dealership that did & got back to us in a very timely manner. We can only close & say that Richard is truly a "REQUIREMENTS SATISIFIER !!! .... a term my wife came up with during one of our visits to the dealership. More