Apple Ford Shakopee

I came in to the dealership looking for a used truck. When i walked in I was immediately greeted with a smile. I was introduced to Cathy, she immediately offered her services to me. She treated me as I When i walked in I was immediately greeted with a smile. I was introduced to Cathy, she immediately offered her services to me. She treated me as I was her only customer and she worked hard through out the whole transaction to make sure my needs where meet. She allowed me to feel at ease and that i was truly valued as a customer. Cathy worked with me hand and hand through out the whole transaction. I feel like she treats all her customers the same whether their spending few thousand on a used car/truck or are buying the top of the line new car/truck. I would highly recommend her to anyone looking for a smooth,stress-less,friendly,most in inviting car buying experience. Cathy made me feel more like a friend and not just a another customer, also allowing me to ask any questions and/or concerns i had during the transaction. Thank you very much to Cathy and the entire Apple Ford Staff. I will definitely becoming back to purchase my next car/truck from them. More

Nick went way over and beyond finding us what we wanted and staying in touch with us to keep us informed of what we do next. Very good service! and staying in touch with us to keep us informed of what we do next. Very good service! More

Richard Ross is the man that can make anything happen. I have never been so impressed with a car salesman in my life. I can honestly say I will never go anywhere else to shop for a car. xxxxxxto you, Richar have never been so impressed with a car salesman in my life. I can honestly say I will never go anywhere else to shop for a car. xxxxxxto you, Richard, for making the car buying experience a great one! Never thought I would say that! Not only did I get the exact car I wanted, but Richard went through great lengths to get me what I wanted. More

They sold me a Focus that had a bad transmission, even after the dealer drove it for a good half hour and swore it ran well. He also claimed to have not seen the enormous scratches and dents in the vehicl after the dealer drove it for a good half hour and swore it ran well. He also claimed to have not seen the enormous scratches and dents in the vehicle before he brought it to Shokapee from Apple Valley. They then did a poor job at buffering them out by their claimed "expert" scratch repair guy. Needless to say after I realized the transmission was bad I returned the vehicle. Unfortunately I forgot my sun glasses in the car and they didn't have the decency to return them to me. Yet, they had the audacity to try and trade the one I bought for another Focus in very poor condition. Don't go to this dealership unless you want to deal with extreme incompetence. More

I enjoyed the process as we searched for the Explorer that I wanted and felt that Stephan Peters though new to car sales was very professional and well informed about his product. that I wanted and felt that Stephan Peters though new to car sales was very professional and well informed about his product. More

Dealership has been very responsive to our needs and quickly repaired an item covered by our warranty. Our sales person kept us informed of the progress made while vehicle was at the dealership. He ha quickly repaired an item covered by our warranty. Our sales person kept us informed of the progress made while vehicle was at the dealership. He has also checked with us a couple times to make sure that the new Ford Edge was meeting our needs. More

Working with jeff jones on the purchase of a used 2002 explorer was a pleasant experience answering many questions that I had and giving me the experience I wanted when buying a newer vehicle. explorer was a pleasant experience answering many questions that I had and giving me the experience I wanted when buying a newer vehicle. More

The sales and management team were great. I bought a car that would not work for me for several reasons, after all. The very next day they helped me to undue the deal with out a lot of pressure. They recogn that would not work for me for several reasons, after all. The very next day they helped me to undue the deal with out a lot of pressure. They recognized I was not happy with certain key technologies in the vehicle - they listened to the reasons and agreed. My family has bought a different car here and had a great experience. More

Heather went above and beyond to assist me in my New Vehicle purchase. It was a "FUN" experience. We had a great couple of hours putting together a deal. She was knowledgeable and efficient in getting Vehicle purchase. It was a "FUN" experience. We had a great couple of hours putting together a deal. She was knowledgeable and efficient in getting the package put together. My 10 year old son had a blast and they answered his many questions with enthusiasm and patience! He was entertained the entire time there! More

Great Customer Service. Sales person was very professional and knowledgeable. Store Manager was very helpful in assesing the value of my trade-in and aws very fair with the price they offered me professional and knowledgeable. Store Manager was very helpful in assesing the value of my trade-in and aws very fair with the price they offered me. So far a great car buying experience. More