Apple Ford Shakopee

My wife and I purchased a new 2013 Chrysler 200S from another dealer in Burnsville 6 months ago and had been regretting it ever since. We visited a few other lots and ended up in Shakopee at Apple Ford. another dealer in Burnsville 6 months ago and had been regretting it ever since. We visited a few other lots and ended up in Shakopee at Apple Ford. We were looking to trade in her car for an SUV. The first person we talked to when we walked in was Dan Bonderenko who became our sales rep. Overall in 4 days we were at the lot 4 different times. At first we tried finding a Ford Escape and we had very specific colors and options in mind. Finally they found one for us that came as close as possible to what we were looking for without actually building one which we did investigate also. My wife loved the Escape but I could not so we eventually ended up looking at and purchasing a 2013 Ford Edge Limited. It was about $10,000 more than I planned on spending but I am happy I did. Through out the entire process Dan and all the Sales managers that we worked with extensively were very nice even though we had a 4 year old running around the place like a madman sometimes and we were constantly changing our minds on the options and colors. They were not pushy at all and were extremely patient with our demands. I can honestly say I found a sales rep in Dan and a sales team overall that I would recommend to anyone. More

Ilaisa was very friendly, but not pushy. He was very informative and patient, kept checking on us to make sure we were doing well. Lisa was also very helpful and understanding, even when we didn't ini informative and patient, kept checking on us to make sure we were doing well. Lisa was also very helpful and understanding, even when we didn't initially understand some information. We look forward to having more experiences at this dealership! More

I began going to Apple Ford Shakopee when I moved to the town in summer 2011. This was mainly to its service department, to have my 2001 Focus worked on occasionally. I was always pleased with the profess town in summer 2011. This was mainly to its service department, to have my 2001 Focus worked on occasionally. I was always pleased with the professionalism and courtesy displayed by their service department. I always knew that I'd probably be getting another Focus, as I'd been quite satisfied with mine during the 10 years I'd owned it. And, because of how AFS's service team had treated me in the past, I pretty much had decided I'd be getting a car there. On Tuesday, 2/5/13, I walked in the front door of the main building and spoke with the first salesperson I saw, who turned out to be Stephen Peters. I explained to him my need of a new car, and that I'd pretty much decided I wanted a Focus. He talked me into getting an SE instead of just the regular base model (thanks, Stephen!), and located one in Rochester at another dealership that came in the color that I wanted. His overall attitude was friendly, knowledgeable, and easily accessible if I had a question or concern. He spent a bit of time with me right after the purchase to show me the key areas of operating the car that I would need to know about, and also set up my phone with the SYNC system, and showed me how to run my Ipod with the audio system. I also ended up taking a min-course with one of the salespersons, Kal Booth, in order to learn more about and how to operate parts of the SYNC system I wasn't initially clear on (the manual for the car doesn't cover it well, but Kal had some handouts, so if you're confused about the new technology that cars come with now, ask Kal about a SYNC session - thanks again to Stephen for recommending it to me). So, not only did I have a great experience with having my used car worked on, I had a good experience with purchasing, too. I give them an 'A' for effort and customer service. More

I purchased a 2013 Fusion from Ed and Paul. I would highly recommend both of them and the dealership to anyone. They were extremely knowledgeable and made it fun and easy to purchase. highly recommend both of them and the dealership to anyone. They were extremely knowledgeable and made it fun and easy to purchase. More

We had a great time with the purchase of our 2012 Fusion. Both Dan and IIaisa where great to work with and very helpfull in getting the options we needed. Buying a car is a big decision and with their help Both Dan and IIaisa where great to work with and very helpfull in getting the options we needed. Buying a car is a big decision and with their help is was very easy to have the confidence need to make the purchase. We would purchase from them again. Great Dealer!!! More

Having been visiting from Colorado, I came to Apple Ford in Shakopee after crashing my car on those icy Minnesota roadways the last day of 2012. Since my old car was a Subaru, I was in the market for anoth in Shakopee after crashing my car on those icy Minnesota roadways the last day of 2012. Since my old car was a Subaru, I was in the market for another, but just checking all options from any and every used car lot. Dean LaFleur greeted my father and me strolling through the dealership's options, and we inquired about Subarus, which Dean promtly went to search the company's database. As luck would have it, a 2008 Subaru Outback was being traded in to their lot at that very moment, and quite the upgrade from my 2002 Legacy. Dean was quick to grab the keys and we took it out on the road, driving much like my old one, and came to an agreement on price once returned. After manager approval and finances were finished, the car was sent through the service department, only to have a laundry list of technical problems: the biggest of worries being the head gasket needed full replacement. Since we were all in haste from the clock winding down the year, Dean went ahead and made it right by having his guys do the full over-haul on the car. Having kept me in the loop and been extremely generous throughout the car-buying experience, I cannot help but give Apple Ford in Shakopee perfect marks and a tremendous amount of thanks and gratitude, especially to Dean LaFleur. Thanks again, Dean - I love my car! More

I was very impressed with the execellent service that I received from you. I love my new Ford! Thank you for everything, I would reccommend Apple Ford to anyone looking for a new car. received from you. I love my new Ford! Thank you for everything, I would reccommend Apple Ford to anyone looking for a new car. More

Apple Ford's philosophy states "Our sales consultants aren't paid a commission based on how much they sell. They are compensated based on your satisfaction, which takes all the uncomfortable consultants aren't paid a commission based on how much they sell. They are compensated based on your satisfaction, which takes all the uncomfortable negotiation out of the process and allows them to focus on finding you the best possible car or truck for your needs" (http://www.applefordshakopee.com). My experience at Apple Ford was actually quite the opposite. From the beginning of the experience to the end, something didn't feel quite right. To start off I test drove a used vehicle. I felt the salesmen was more interested in going back to the store to finish the deal than helping me get a good feel for the vehicle and its features. I felt like nothing was explained to me through the whole process, the salesmen was just looking to get a car deal. Obviously it is a sales persons job to make car deals, however I know from experience at other dealerships, pressuring customers is not the only way to achieve this. Once the salesmen discovered he was not making a sale, he got rude and extremely pushy. Also, smart remarks given by the salesmen is not only unnecessary but unprofessional as well. I cannot speak about any of the other staff at the dealership but from my experience I will not be going back. More

I was very happy with my first visit to Apple Ford in 2010 when I was having credit problems and these people were non-judgemental in helping me find a car. After three years of having that car it starte 2010 when I was having credit problems and these people were non-judgemental in helping me find a car. After three years of having that car it started to have problems and so I returned to the dealership to trade up and the hospitality I recieved from Cathy Borgmann, Chad Thompson, and Lisa Mick (a fine well oiled team that can achieve anything I think) would make me recommend this dealership to anyone. They happily took care of my family needs and recognized that I definately needed help, and once again without judging me successfully put my family in a very nice 2013 ford focus (that we are very pleased to have). Thanks again for an outstanding job and keep up the great work. With Friends (yes I say Friends) like you I will be a Ford man for as long as your team and Dealership remain. More

First time Ford customer and will be a returning customer. We were pleased with the service and information we received. Cathy Borgmann was a delight and a breath of fresh air when it comes to deale customer. We were pleased with the service and information we received. Cathy Borgmann was a delight and a breath of fresh air when it comes to dealership sales. We will recommend the dealership to our family and friends. More