Apple Ford Shakopee

WARNING I Bought a truck here 3 weeks ago , since than it has broke 3 times and now after there mechanics have fixed this (quote from manger Cole "simple and I Bought a truck here 3 weeks ago , since than it has broke 3 times and now after there mechanics have fixed this (quote from manger Cole "simple and incredibly rare problem") it's broke again same exact issue .... so what I take from this is a learning experience they are obviously not very capable of simple problems so please do not bring them anything complex and make sure it's a "good day" for your problem or they may not be able to help you at all. In fairness I understand you guys don't have "crystal xxxxx" (cole) but this is by far the worst experience I've I had in any merchant/consumer situation I've been in . Going on week 4 without a vehicle thank you service industry eXperts More

wonderful service Lori Nelson is a wonderful person. She gave us great service. Since Shakopee ford open, we have purchased 2005 focus, 2012 escape and 2012 fusion. Thi Lori Nelson is a wonderful person. She gave us great service. Since Shakopee ford open, we have purchased 2005 focus, 2012 escape and 2012 fusion. This 2014 escape is our 4th new car from your store. Maybe next summer we will buy 5th new car for our daughter. See you soon. More

Awesome Experience I can be difficult to deal with when it comes to buying, really anything. Cathy was great! She was very patient with me and her skill, knowledge and s I can be difficult to deal with when it comes to buying, really anything. Cathy was great! She was very patient with me and her skill, knowledge and super personality made the whole experience of buying a new car actually a lot of fun. Heather in finance also did great work getting my loan and answering all my questions,.I love my Ford Fusion and would recommend Apple Ford Shakopee to anyone. More

Great Experience Cathy is very knowledgeable and detail oriented. She is very caring and works hard to please customers. I'd recommend her to anybody looking to purc Cathy is very knowledgeable and detail oriented. She is very caring and works hard to please customers. I'd recommend her to anybody looking to purchase a car. She was very responsive and fun to work with.... More

Enjoyable and easy purchase! I've purchased many Ford vehicles over the years. My experience with this dealership was just the best! I'll be back when I need another vehicle! I've purchased many Ford vehicles over the years. My experience with this dealership was just the best! I'll be back when I need another vehicle! More

A Great Sales Girl Is Everything!! I went to Apple Ford in Shakopee, initially to just look. I haven't had a new car since I was in my 20's. and I certainly have never owned a current y I went to Apple Ford in Shakopee, initially to just look. I haven't had a new car since I was in my 20's. and I certainly have never owned a current year model. My friend with me insisted we talk to a sales associate Cathy Wirta. He insisted that she was a great girl and really enjoyable to talk with. I was nervous and overwhelmed by all the vehicles I was looking at but when Cathy came around she immediately put me at ease and walked me through all the different features of all the cars and all the various price points. She was very savvy about every aspect of each vehicle we looked at. Her charm and her sense of humor were very engaging. I found I could speak easily with her and not feel rushed. She made me laugh quite a few times and impressed me with her knowledge of all the computerized equipment and hi tech functionality. Not only did I enjoy my visit and my very first test drive...I ended up walking away with a new Ford Focus. It's absolutely beautiful and the care and service I received were top rate. Thanks for everything Cathy....you are the best!!!! signed...a VERY happy and satisfied customer :) More

Love my new ford fusion from Apple ford! It was an overall great experience at Apple ford. I felt like they were all about customer service and satisfaction. Everyone was very friendly and th It was an overall great experience at Apple ford. I felt like they were all about customer service and satisfaction. Everyone was very friendly and that stood out to me. I couldn't be happier with it all and my fusion is amazing! I thank you all for helping me out with this purchase and making it enjoyable. More

Rude finance lady- Lisa Mick I was there last night and purchased a ford fusion. Your awesome sales guy Eddie V was very nice and helpful, on the other hand the finance lady, Lisa I was there last night and purchased a ford fusion. Your awesome sales guy Eddie V was very nice and helpful, on the other hand the finance lady, Lisa Mick was very rude and didn't seem to care about the customers needs. For example, I want personalized plates therefore I asked Eddie last night if Ford does that or do I take my form that I filled out to the DVS. He went to ask Lisa and I was told that I could take it to the DVS because I will get it faster then going through Ford. This morning my mom went to the DVS and turned in my form and they said we were supposed to get a form from Ford which we never received. Therefore, my mom calls Ford and asked about a form we were supposed to get and she was transferred to Eddie cell phone which got him out of bed. My mom then went over to Ford and spoke to Lisa which she stated "why didn't you do this last night when you were here"? Then in the explanation box of personal plates I put in there "new car", she then went on saying that my explanation won't work and being snippy, rude and unprofessional about it. I never had a problem with Ford until now. Lisa Mick is very rude and has poor customer service skills which is representing Ford in a negative matter. More