Apple Ford Shakopee

1st Class experience After doing a great deal of research on my next vehicle of choice, my search brought me to Apple Ford Shakopee to purchase a Ford CPO Escape. The sal After doing a great deal of research on my next vehicle of choice, my search brought me to Apple Ford Shakopee to purchase a Ford CPO Escape. The sales team were attentive and thorough without being pushy prior to the sale. Ed Clemens did an excellent job in his presentation of the Escape, and followed up as promised on all issues during the purchase process. Being a CPO vehicle, Ed made sure everything was perfect before delivery, right down to my choice of which floor mats to have installed at delivery. I evaluate car dealerships for a company based out of the Twin Cities, visiting over 150 dealerships in 12 states last year. When I say this is one of the best buying experiences I have ever had, I know what I am talking about. Apple Ford Shakopee does it right! More

Long Day Lori seemed to lack patients with my inspections and questions of the 2012 F150 I bought. We were rushed for both test drives because "somebody is c Lori seemed to lack patients with my inspections and questions of the 2012 F150 I bought. We were rushed for both test drives because "somebody is coming to look at it". If she did not know the answers she would get someone who did, which was nice, this was 3 different people. Kal gave us the most info about the truck and accessories that we could use for the truck, while he was talking to us, Lori disappeared...then appeared saying we have to get going on our test drive. I think a 12 minute test drive is not enough time for me to spend 30,000 dollars, that's why we did it twice. I did not like manager Ryans commit about other mechanic's telling you need parts because they want to make money, this is after I wanted to know if anything underneath could get greased, such as the ball joints. (that answer is no). My mechanic does not do that, he explains why if I needed the part or how long the exsiting one will last. Ryan needs to practice smiling. At the end Kal is the one to tell me where the truck is, (they were cleaning it), Lori was gone to meet some people who had an appointment? Kal took us to the truck and again showed us some more features. The runner they arranged to drive my new truck home was very nice. He then drove my trade in back to Apple, I didn't drive it that morning to Apple BECAUSE Lori said to get in soon before someone who had appointment early afternoon for that truck so I did not have time to empty my stuff and tools out of my trade in. More

Great experience My husband and I had a wonderful experience working with Cathy Wirta at Shakopee Apple Ford. The weekend before we were in a wreck and our 10 year ol My husband and I had a wonderful experience working with Cathy Wirta at Shakopee Apple Ford. The weekend before we were in a wreck and our 10 year old car was totaled. So we had to start looking for a new car. My husband went out on a "test run" and worked with Cathy. He found a car he thought I would like - silly him - for a low monthly payment. He came and got me and told me he found a car to buy so off to the dealership we went. The car he picked was a 2010 with almost 70,000 miles on it. I wasn't too happy. We were both surprised when Cathy told us she would be able to get us into a lease on a new 2014 Focus for about $25.00 more a month than the original car he looked at. She had both cars waiting for a test drive - of course we tried the new car first and never even took the second one for a test drive. Cathy took the time to sync my phone for me and spent time with us showing us all the features of the car. The lease process was a breeze and in about an hour we were out of there. Cathy was fantastic to work as was Mark from the Finance Department. We both were amazed at how simple a process this was. Thanks to the service department for cleaning up a couple of things on the car so quickly. The management of your dealership should be proud of all departments. I can truly say this was the best car buying experience we have ever had. Looking forward to working with you again More

New Car Lease Mark Herman and Steve Sether made my 2015 Ford Fusion Lease seamless! I am enjoying my new car! Kudos for GREAT Service! Best regards, Jim Gruver Mark Herman and Steve Sether made my 2015 Ford Fusion Lease seamless! I am enjoying my new car! Kudos for GREAT Service! Best regards, Jim Gruver More

WARNING I Bought a truck here 3 weeks ago , since than it has broke 3 times and now after there mechanics have fixed this (quote from manger Cole "simple and I Bought a truck here 3 weeks ago , since than it has broke 3 times and now after there mechanics have fixed this (quote from manger Cole "simple and incredibly rare problem") it's broke again same exact issue .... so what I take from this is a learning experience they are obviously not very capable of simple problems so please do not bring them anything complex and make sure it's a "good day" for your problem or they may not be able to help you at all. In fairness I understand you guys don't have "crystal xxxxx" (cole) but this is by far the worst experience I've I had in any merchant/consumer situation I've been in . Going on week 4 without a vehicle thank you service industry eXperts More

wonderful service Lori Nelson is a wonderful person. She gave us great service. Since Shakopee ford open, we have purchased 2005 focus, 2012 escape and 2012 fusion. Thi Lori Nelson is a wonderful person. She gave us great service. Since Shakopee ford open, we have purchased 2005 focus, 2012 escape and 2012 fusion. This 2014 escape is our 4th new car from your store. Maybe next summer we will buy 5th new car for our daughter. See you soon. More

Awesome Experience I can be difficult to deal with when it comes to buying, really anything. Cathy was great! She was very patient with me and her skill, knowledge and s I can be difficult to deal with when it comes to buying, really anything. Cathy was great! She was very patient with me and her skill, knowledge and super personality made the whole experience of buying a new car actually a lot of fun. Heather in finance also did great work getting my loan and answering all my questions,.I love my Ford Fusion and would recommend Apple Ford Shakopee to anyone. More

Great Experience Cathy is very knowledgeable and detail oriented. She is very caring and works hard to please customers. I'd recommend her to anybody looking to purc Cathy is very knowledgeable and detail oriented. She is very caring and works hard to please customers. I'd recommend her to anybody looking to purchase a car. She was very responsive and fun to work with.... More

Enjoyable and easy purchase! I've purchased many Ford vehicles over the years. My experience with this dealership was just the best! I'll be back when I need another vehicle! I've purchased many Ford vehicles over the years. My experience with this dealership was just the best! I'll be back when I need another vehicle! More