Apple Ford Shakopee

Ice cold Definitely will buy from here again. I had never purchased a car, and was a little nervous about the process. The sales person Robert Sass was extreme Definitely will buy from here again. I had never purchased a car, and was a little nervous about the process. The sales person Robert Sass was extremely helpful and knowledgeable on every vehicle. He wasn't pushy at all and truly wanted to find the best vehicle for me. As many do I purchased a sweet truck and was very satisfied. They have a great inventory of new and used cars. *would have been 5 stars if their pop machine had an ice dispenser* More

New Truck I enjoyed working with Nick actually on a used car and a new truck. He was easy to work with and helped my daughter and I get in cars we will enjoy f I enjoyed working with Nick actually on a used car and a new truck. He was easy to work with and helped my daughter and I get in cars we will enjoy for years to come. Thanks! More

Stephen hit a home run with me! Thanks! You rock! The 45 minute trip to Shakopee was well worth it! Thanks Stephen Peters! You really made it happen for me. I went only because of your kindness & will The 45 minute trip to Shakopee was well worth it! Thanks Stephen Peters! You really made it happen for me. I went only because of your kindness & willingness to make my trip down there a success! More

Issue Resolved with Unfortunate Circumstance I'd like to start out by saying that I'm not writing this review in regard to the buying process, as I'm sure that would have worked out fine. I'm wr I'd like to start out by saying that I'm not writing this review in regard to the buying process, as I'm sure that would have worked out fine. I'm writing this review in regard to how a problem was handled. I waited to write this so I wasn't writing off of emotion, as I was pretty upset due to the situation. The past week or so I have been out and about looking at buying my next truck. Over this past weekend, I found a few trucks, and decided to call on them on Monday to see if they were still on the lot(s). I found this one (05 F150) at Apple Valley of Shakopee, and called on it first thing Monday (04/20/2015) morning. I called at approximately 8:10am to confirm availability. I was told by the person I was speaking with that it was still here, and she confirmed keys were still here. She walked me through the process to put a deposit on the vehicle, to which I complied. The person also mentioned they don't provide a CarFax, and that I'd need to purchase one (which I did, for 39.99, because the Autocheck the dealership used didn't have any maintenance history). I gave the person my contact information, and advised that I'd be leaving work early to make it out there, as I live 2+ hours away from this location. She advised that I'd be contacted by a sales person. I did make an additional call that afternoon on a quick question on the truck, and was also told I'd be getting a call back. My inquiry may have seemed a bit petty (whether it smelled of smoke), so I didn't think much of not getting a call back on that matter. I moved some things around and left work a bit early to make it to the dealership at a decent time. When I arrived (2h20min later), I asked to see the truck. A salesperson came to me and advised that they made a mistake and had sold it over the weekend. To say the least, I was frustrated, as I'll be between 4-5 hours behind the wheel trying to buy a vehicle that wasn't even available. I still gave them the benefit of the doubt, and asked what they had on the lot, as I was already there. Nothing really came up that I liked, so I just asked for some compensation for the grand mistake that was made. Apple Ford of Shakopee dropped the ball first when telling me that it was available when it wasn't, which I can understand, as some mistakes happen. But the fact that I didn't get a call within the 8 hours after I placed the deposit to let me know of the mistake, and that I drove as far as I did, when they had ample contact information for me, and my call in the afternoon proving that they never even went to check on my request, which would have discovered that the truck wasn't available. I requested at least to cover my fuel costs, as those costs are tangible, where-as my time is not. it was a bit of work to have the salesperson even speak with the sales manager, but after he agreed to check with him, he came back a few minutes later with an offer to give me $15 in gas. $15. I kid you not....not even enough to cover a one way trip for me (I currently drive an older F150). I had a few thoughts in my head that never came out verbally, but out of principle I was about to refuse the petty offer, but I figured I would be even more up frustrated if I didn't at least get *some* gas out of the deal. So, not only was I out 4-5 hours of my time, the cost of a 39.99 CarFax that they said they don't run and a tank of gas, but I'm still trying to get through to at least get my deposit refunded of $500 (nothing as of yet, but I don't anticipate that being an issue). I would think that a dealership with some integrity and pride would look to compensate someone for the major major inconvenience that they caused a bit better than an insulting $15. I don't have really anything positive to say about the situation. EDIT 04/28/2015 I'm not sure how to delete a post, but I did receive a call from the Store Manager, Cole Dambroten. He handled my concerns well and made the situation much better. I appreciated the call and was glad to come to an agreement. According to most other reviews, this dealership shows pretty high in customer satisfaction. I believe what happened with me was an isolated case. More

Best experience buying a car we've ever had. We or I should say I wasn't real sure what I wanted to buy and working with Cathy Wirta made the experience much easier. She was very patient with us We or I should say I wasn't real sure what I wanted to buy and working with Cathy Wirta made the experience much easier. She was very patient with us and was also very knowledgeable in the cars. The whole staff was very friendly and made the process "pain free" and I hate shopping for cars. We ended up buying a new 2015 Ford Fusion Hybrid and can't wait to start driving it. More

First-time Buyers This was the first car we have shopped for and purchased and while we did most of our research online, Todd answered all other questions we had about This was the first car we have shopped for and purchased and while we did most of our research online, Todd answered all other questions we had about the 2013 Fusion SE. The process went very smoothly and was an overall good experience. I would most definitely recommend Apple Ford Shakopee to anyone and we will start here when looking for our next vehicle. More

2015 Ford Escape Apple Ford Shakopee definitely has it down. They treat their customer's very well. All of the employees are friendly and welcoming. But, I would li Apple Ford Shakopee definitely has it down. They treat their customer's very well. All of the employees are friendly and welcoming. But, I would like to particularly praise our salesman Mark Herman. He made our search and purchase for a vehicle enjoyable and not stressful. Honestly, he wanted to make sure the cars we were looking at met our needs. We never felt rushed or pushed into a direction we did not want to go. All around if you want a hassle free experience I would strongly recommend this dealership. I love my new Ford Escape! Thank you Mark! Erica P -- Shakopee, MN More

TOM T "COMPLETE CUSTOMER SATISFACTION" Nick Cavallin had been recommended by both a family member and a friend of mine. Nick did not disappoint these recommendations. He is very informative Nick Cavallin had been recommended by both a family member and a friend of mine. Nick did not disappoint these recommendations. He is very informative and knowledgeable of the vehicles that we test drove. He was very professional, friendly and helpful in finding the right vehicle that I was looking for. I will highly recommend Nick to everyone! The rest of the staff that helped me with both the financing and finished paper work, were both friendly, courteous and professional. Considering how busy the dealership was, everyone stayed beyond closing time to get me taken care of. "Complete Customer Satisfaction" I will continue to use and recommend to others Apple Ford Shakopee. More

Very Happy The whole experiance at Apple Ford Shakopee was awesome. During the shopping process Lori was very helpful pointing out the features of the the Focus The whole experiance at Apple Ford Shakopee was awesome. During the shopping process Lori was very helpful pointing out the features of the the Focus Hybrid and the Taurus flex fuel. This is our fourth vehicle purchased from this dealership, I like feeling comfortable around car buying, and they are consistent on this point. More

Apple Ford Rocks John Rohan has proven to me that he knows his product and went over and above to complete the sale. I have purchased Fords forever and with dealers an John Rohan has proven to me that he knows his product and went over and above to complete the sale. I have purchased Fords forever and with dealers and sales staff like Apple Ford that will continue for some time to come. More