Apple Ford Shakopee

Very smooth and simple process I've done my last few deals with Nick and he has always been excellent to work with, makes the trade in process very easy. I've done my last few deals with Nick and he has always been excellent to work with, makes the trade in process very easy. More

A great place to buy a new car This was my third new car that I bought from Apple Ford in Shakopee. You can shop the rest, but you will always come back to Apple Ford. They have th This was my third new car that I bought from Apple Ford in Shakopee. You can shop the rest, but you will always come back to Apple Ford. They have the best prices, the friendliest salespeople, and do not forget the service dept. Nothing to complain about, I will be back again. And do not forget they have the best vehicles, FORD! More

Purchase of Used car From the one phone call to the emails to the day we drove to buy the car we picked, Jared's communication was not too much but just enough. We are a From the one phone call to the emails to the day we drove to buy the car we picked, Jared's communication was not too much but just enough. We are a busy family, he respected our time and was able to help us purchase the car we needed. Staying within an affordable payment was very important to us which Jared helped us do. Thanks for all your help, it was actually fun buying a used car, which I never thought I'd say! More

Thanks for the new Explorer Thanks for all your help Jared was a easy process and got my new family car helped me find what I needed and mostly stayed in my budget range thanks a Thanks for all your help Jared was a easy process and got my new family car helped me find what I needed and mostly stayed in my budget range thanks a again for all the help More

Ice cold Definitely will buy from here again. I had never purchased a car, and was a little nervous about the process. The sales person Robert Sass was extreme Definitely will buy from here again. I had never purchased a car, and was a little nervous about the process. The sales person Robert Sass was extremely helpful and knowledgeable on every vehicle. He wasn't pushy at all and truly wanted to find the best vehicle for me. As many do I purchased a sweet truck and was very satisfied. They have a great inventory of new and used cars. *would have been 5 stars if their pop machine had an ice dispenser* More

New Truck I enjoyed working with Nick actually on a used car and a new truck. He was easy to work with and helped my daughter and I get in cars we will enjoy f I enjoyed working with Nick actually on a used car and a new truck. He was easy to work with and helped my daughter and I get in cars we will enjoy for years to come. Thanks! More

Stephen hit a home run with me! Thanks! You rock! The 45 minute trip to Shakopee was well worth it! Thanks Stephen Peters! You really made it happen for me. I went only because of your kindness & will The 45 minute trip to Shakopee was well worth it! Thanks Stephen Peters! You really made it happen for me. I went only because of your kindness & willingness to make my trip down there a success! More

Issue Resolved with Unfortunate Circumstance I'd like to start out by saying that I'm not writing this review in regard to the buying process, as I'm sure that would have worked out fine. I'm wr I'd like to start out by saying that I'm not writing this review in regard to the buying process, as I'm sure that would have worked out fine. I'm writing this review in regard to how a problem was handled. I waited to write this so I wasn't writing off of emotion, as I was pretty upset due to the situation. The past week or so I have been out and about looking at buying my next truck. Over this past weekend, I found a few trucks, and decided to call on them on Monday to see if they were still on the lot(s). I found this one (05 F150) at Apple Valley of Shakopee, and called on it first thing Monday (04/20/2015) morning. I called at approximately 8:10am to confirm availability. I was told by the person I was speaking with that it was still here, and she confirmed keys were still here. She walked me through the process to put a deposit on the vehicle, to which I complied. The person also mentioned they don't provide a CarFax, and that I'd need to purchase one (which I did, for 39.99, because the Autocheck the dealership used didn't have any maintenance history). I gave the person my contact information, and advised that I'd be leaving work early to make it out there, as I live 2+ hours away from this location. She advised that I'd be contacted by a sales person. I did make an additional call that afternoon on a quick question on the truck, and was also told I'd be getting a call back. My inquiry may have seemed a bit petty (whether it smelled of smoke), so I didn't think much of not getting a call back on that matter. I moved some things around and left work a bit early to make it to the dealership at a decent time. When I arrived (2h20min later), I asked to see the truck. A salesperson came to me and advised that they made a mistake and had sold it over the weekend. To say the least, I was frustrated, as I'll be between 4-5 hours behind the wheel trying to buy a vehicle that wasn't even available. I still gave them the benefit of the doubt, and asked what they had on the lot, as I was already there. Nothing really came up that I liked, so I just asked for some compensation for the grand mistake that was made. Apple Ford of Shakopee dropped the ball first when telling me that it was available when it wasn't, which I can understand, as some mistakes happen. But the fact that I didn't get a call within the 8 hours after I placed the deposit to let me know of the mistake, and that I drove as far as I did, when they had ample contact information for me, and my call in the afternoon proving that they never even went to check on my request, which would have discovered that the truck wasn't available. I requested at least to cover my fuel costs, as those costs are tangible, where-as my time is not. it was a bit of work to have the salesperson even speak with the sales manager, but after he agreed to check with him, he came back a few minutes later with an offer to give me $15 in gas. $15. I kid you not....not even enough to cover a one way trip for me (I currently drive an older F150). I had a few thoughts in my head that never came out verbally, but out of principle I was about to refuse the petty offer, but I figured I would be even more up frustrated if I didn't at least get *some* gas out of the deal. So, not only was I out 4-5 hours of my time, the cost of a 39.99 CarFax that they said they don't run and a tank of gas, but I'm still trying to get through to at least get my deposit refunded of $500 (nothing as of yet, but I don't anticipate that being an issue). I would think that a dealership with some integrity and pride would look to compensate someone for the major major inconvenience that they caused a bit better than an insulting $15. I don't have really anything positive to say about the situation. EDIT 04/28/2015 I'm not sure how to delete a post, but I did receive a call from the Store Manager, Cole Dambroten. He handled my concerns well and made the situation much better. I appreciated the call and was glad to come to an agreement. According to most other reviews, this dealership shows pretty high in customer satisfaction. I believe what happened with me was an isolated case. More

Best experience buying a car we've ever had. We or I should say I wasn't real sure what I wanted to buy and working with Cathy Wirta made the experience much easier. She was very patient with us We or I should say I wasn't real sure what I wanted to buy and working with Cathy Wirta made the experience much easier. She was very patient with us and was also very knowledgeable in the cars. The whole staff was very friendly and made the process "pain free" and I hate shopping for cars. We ended up buying a new 2015 Ford Fusion Hybrid and can't wait to start driving it. More

First-time Buyers This was the first car we have shopped for and purchased and while we did most of our research online, Todd answered all other questions we had about This was the first car we have shopped for and purchased and while we did most of our research online, Todd answered all other questions we had about the 2013 Fusion SE. The process went very smoothly and was an overall good experience. I would most definitely recommend Apple Ford Shakopee to anyone and we will start here when looking for our next vehicle. More