Apple Ford Shakopee

What a mess! I am a highly motivated car buyer and found two cars on the Apple Ford website I was interested in, so I filled out their 'confirm availability' form I am a highly motivated car buyer and found two cars on the Apple Ford website I was interested in, so I filled out their 'confirm availability' form online. I never heard anything back from them. When I followed up with the, they attributed this to an IT glitch. After waiting a few days, I decided to give them a second chance and called their dealership on the phone directly to verify that the two cars I was interested in were indeed available and to arrange a test drive that day. I was assured by the man who answered the phone that not only were they both available, but that they both would be waiting for me upfront when I came in for a test drive that afternoon. After driving all the way from Minneapolis, I went to the front desk and they handed me off to a salesperson who clearly was not given any information at all that I had arranged to test drive two specific cars. When he finally located that information in the system, he told me that neither car was available for a test drive, despite being told they'd be ready for me. One was checked out to someone else, and the other wasn't even on the property. It was in storage at some other location of theirs. Needless to say, I wasn't pleased. I pre-arranged by phone to test drive these two cars, and when I came, they weren't available like I was told they would be. I walked out of the dealership angry for having wasted my time. This would have been a 1-star review had it not been for the pleasant and helpful interactions via phone and email I had with one of their employees name Faith (the only bright spot). Apple Ford clearly has some basic system and process problems that one oughtn't encounter in any mature organization. Too bad for them, because I was fully ready to buy one of these two cars on the spot that day. Whoever the salesperson was would have made a quick, easy, no-fuss sale. And now, I can't see myself ever considering their dealership again. More

Buying experience was great! I bought a new vehicle for my 85 year old mother. The Ashland brothers, Chris & Josh handled the sale always through and were great! Buy from these gu I bought a new vehicle for my 85 year old mother. The Ashland brothers, Chris & Josh handled the sale always through and were great! Buy from these guys!!!! More

New Tires I was in need of new tires for my truck and I asked Issac to suggest what tires I should get. They had them in stock and scheduled me in that day. I j I was in need of new tires for my truck and I asked Issac to suggest what tires I should get. They had them in stock and scheduled me in that day. I just love the new tires and the ride! The price was reasonable and the service was awesome as always! Love my Shakopee Ford Team! Thank you, Mary Jo More

Bad experience with employee This was not a pleasant expierience buying a car due to having to deal with Tiffany Dilley who could not answer my question of wher an extra $500 cha This was not a pleasant expierience buying a car due to having to deal with Tiffany Dilley who could not answer my question of wher an extra $500 charge over the estimate came from. She told me it was only a estimate. Being $500 off is not a very good estimate. She informed me that the intrest rate had raised that morning. I told her that I actually gave tho OK on the purchase on MON or TUES. and it wasn,t my fault Apple Ford could not close on it untill FRI. but I would accept the extra intrest. for her benefit to learn something I told her in my day a handshake or somebodies word was good at the time of purchase . On her card it says she is finance manager. She is definitely not management material in my opinion especialy in these times when so many people are loking for jobs. She told me to take it or leave it. I asked do you mean the car ? She replied yes. If it were not for the rest of staf being so polite ane pleasant I would not have taken the car. Tifany was rude, disrespectful, and did not know her job as she could not explain the extra $50 charge. I would have to say I would have to think very hard if I would buy another vechile from Aple Ford or recomend them to anyone because of Tifany. More

Excellent customer service I bought a 2014 Toyota Highlander from Kal last week. He continually went out of my way to make sure I was happy and felt comfortable with my new pur I bought a 2014 Toyota Highlander from Kal last week. He continually went out of my way to make sure I was happy and felt comfortable with my new purchase. And get this, 2 days after I brought the car home my "low battery" alarm went off on my car for my keyless key. Kal drove out to my location to change my key battery! What a great service! Thanks for the great vehicle! More

Wonderful Apple Ford Shakopee, Aaron Dodge, is awesome! With out a doubt the best car buying experience ever! I’ve been in the computer business for over forty Apple Ford Shakopee, Aaron Dodge, is awesome! With out a doubt the best car buying experience ever! I’ve been in the computer business for over forty years and the Apple Ford Shakopee web site is, hands down, the best auto site I’ve ever used! More

Awesome Sales Team !! On April 18th, my wife and I purchased a brand new Escape. This was the best car sales experience I’ve ever been been apart of. Jen Michel, who I woul On April 18th, my wife and I purchased a brand new Escape. This was the best car sales experience I’ve ever been been apart of. Jen Michel, who I would recommend to anyone, was superior ! She helped us through the whole process, from the moment we walked in the door, to the final signing. Jen Michel is professional, caring, and is the prototype of a car sales person you want in any type of car purchase. Thank you Jen for all you did for us, you’re the Best !!! And a special thank you to Eddie Clemens and Jantzen Procai for financially processing and completing the deal, thanks guys ! Apple Ford Rocks !!! More

Awesome people here Phil Geibe was my sales guy, all i can say is top notch. He is attentive, organized, very laid back and listened to me closely. The result was he got Phil Geibe was my sales guy, all i can say is top notch. He is attentive, organized, very laid back and listened to me closely. The result was he got me the truck i wanted at the price i was looking for, all with no hassle. Ed Clemmens in finance was fast, thourough and accurate. If i could have given these guys 6 stars i would have. More

Sales done the right way Ben was very knowledgeable and fair throughout the process, took the time to understand my needs and worked to find the best deal possible. Thank y Ben was very knowledgeable and fair throughout the process, took the time to understand my needs and worked to find the best deal possible. Thank you. -Josh More

used truck Mark Herman was great to work with in buying a used truck, very knowledgeable. Apple ford bent over backwards for me when buying my Ford F-250. Great Mark Herman was great to work with in buying a used truck, very knowledgeable. Apple ford bent over backwards for me when buying my Ford F-250. Great experience! More