Apple Ford Apple Valley - Service Center

Brought my vehicle in early in the morning and was expecting to have to leave it there overnight because I needed a lot of work done but Apple Valley Ford was able to get all of my work done in just o expecting to have to leave it there overnight because I needed a lot of work done but Apple Valley Ford was able to get all of my work done in just one day with no appointment! Work performed: oil change, rear pads and rotors, all my fluids flushed, new tires, and alignment. Astonishing work, thanks. More

I bought a 2017 ford escape the thing is trash, it pulls dangerously to the right when accelerating, have brought it in to the shop and they lied to me. Telling me it was fixed when it clearly was not. In s dangerously to the right when accelerating, have brought it in to the shop and they lied to me. Telling me it was fixed when it clearly was not. In short dont buy a car from these hacks consider this a warning to all. More

Brought in Nov 2 to collision center. After lack of communication for 3 weeks, they say my car is done. Let's start Day 1: told collision center the issues I needed addressed at dealership for servi communication for 3 weeks, they say my car is done. Let's start Day 1: told collision center the issues I needed addressed at dealership for service, since it was next door. My original warranty was to expire in about 3 weeks from the first date of Nov.2. Day 35: collision center finally done with cars body work. But he needed to get the speaker i had requested for warranty repair. Called service, they couldn't get to it that day, but it would be done 1st thing tomorrow. Day 36: called to see if speaker was installed, and they let me know it was on order. xxx!?! Different than yesterday!! On top of it, they tried to have me pay for it, because it was now out of warranty. xxx?!? They knew about this nov. 2. Its now dec. 8. There has been 3 phone calls to me this entire time- I've had to call to get updates. I have now moved up the chain, have a Ford case #, and am in progress of taking this all the way up the ladder. Henry Ford would Not be proud of the customer service- or complete lack there of. I will be picking my car up (hopefully this week) and I will be going through it with a fine tooth comb. Rest assured, it better look better than the 1st day I purchased it!! Updates to follow. More

On 9/01/2020 Service dept. performed unauthorized work and charged $150.00. for a brake diagnostic after performing covered warranty work. "added operation" is the term they use now on their invoice to and charged $150.00. for a brake diagnostic after performing covered warranty work. "added operation" is the term they use now on their invoice to get customers to pay WITHOUT PRIOR consent. BEWARE!! In addition, outside of the warranty work (replaced brake booster) no repair was done. More

Yet another 1-Star rating So I get a recall notice for my wife's 2014 MKZ. I stop by AV Ford/Lincoln to schedule the service and to get the oil changed while it was there. I th So I get a recall notice for my wife's 2014 MKZ. I stop by AV Ford/Lincoln to schedule the service and to get the oil changed while it was there. I thought $70 for the oil change was a bit excessive but it included a complete inspection, tire rotation, fluid top up etc, and a health report so I thought it was worth the up-charge. While at the dealership, I spot a nice looking Continental; took a couple of pics to show to the wife and she thought it was a nice car too and worth a test drive. So I call the dealer and spoke to "J" who was on the floor at the time. For whatever reason, he could not or did not want the sale and passed me on to "R". I spoke to "R" for a while and told him my car will be there for service in a couple of days and I requested that he have his used car manager look my MKZ over while it was there and come up with a trade offer so we could do a deal on the Continental. He thought that was a good idea and we left it at that. Still waiting for his valuation. So the day comes to drop the car off for the service work. All went smooth and the people were nice. We cruised the lot so I could show my wife the Continental...she loved it. I then spent some time on their website crunching some numbers and evaluating the car. All good. Later that afternoon I get an email from "P" that reads in part: "We need your MKZ at Apple Ford Lincoln Apple Valley". This could have been an auto-generated email. I call "P" and mentioned that I am already dealing with "R" and am waiting for my trade valuation. He thanked me. Later on that day I get the call that the car is ready. I go to the cashier to settle up and I noticed that the Health and Inspection report that I paid for was not included. I requested it from the cashier and she tells me that "I was not entitled to it". Huh? Why not, I ask? She proceeded to insist that I was not entitled to it (even though its a line-item charge on my receipt). She was obviously not familiar with the service and hung her hat on the "not entitled to it" narrative. We left, it was late and we needed to get to another appointment and I figured I'd get it straightened out when I got a call from "R", the sales rep...remember him? As a side note; this special oil change service is called The Works and is promoted on their website. But for whatever reason I am not entitled to it. A few days later I get a phone call from "P" (I don't know if it was the same guy who sent the email a few days before) and he wanted to know about my experience with service but seemed more concerned that I give them "nothing but a 5 Star review". I proceeded to let him know where my heartburn was due to the oil change fiasco. He thoroughly agreed that I should have gotten the report and assured me he would make sure I got it. That was on June 27. I'm still waiting. Also I have not heard diddly squat from anyone in the sales department. Here I am, a qualified buyer, with a viable trade, cash in hand and ready to buy a Continental; and not a word from the sales dept. Business must be good. Its worth noting that two years ago, when we were looking to buy the MKZ, AV Ford had the exact car we wanted at a very competitive price. But due to a very weak sales guy, we drove a half hour and 30 miles out of our way to Minnetonka and bought the car there. AV Ford aren't the only game in town and don't have the market cornered, You have a choice. Note to the General Manager: You have coaching opportunities up and down the line. You should address them. At this point, both my wife and I have soured on doing business with AV Ford. Note to anyone reading this if considering doing business with these guys; take it for what its worth. This is my experience; your mileage may vary. More

Poor Customer Service After having purchased 6, yes 6 brand new vehicles from this dealership in the past 8 years, I have to say that I will not be coming back here ever ag After having purchased 6, yes 6 brand new vehicles from this dealership in the past 8 years, I have to say that I will not be coming back here ever again! I have been having trouble with my vehicle since day one and I have had it in the shop for this problem at least three times. Every time they tell me that they have fixed it and every time it does the same thing. I call into the service department 7 days ago and spoke with a service manager who told me that he would get back to me right away. I have yet to hear from him and this isn't the first time that I have been treated poorly! I am all done with you and very possibly done with Ford! Matt Warner is an awesome sales person and has never done us wrong but I cannot say the same for their service department! More

Bought used car had it serviced Bought used fusion took it for test drive brakes pulsated. They said to bring it back and they would fix it. Not only fix it, they gave me a rental t Bought used fusion took it for test drive brakes pulsated. They said to bring it back and they would fix it. Not only fix it, they gave me a rental to use untal it was fixed. Great personal to work with More

Need a loaner Ford should give loaner cars to their customers, especially when you are loyal to them, and it's a Ford issue, having to use your spouses vehicle shou Ford should give loaner cars to their customers, especially when you are loyal to them, and it's a Ford issue, having to use your spouses vehicle should be out of the question, being loyal may end here after this one, business will go elsewhere, this is a major issue as hoping my spouse does not need her car as I will be using it because of some tight xxx decisions on Ford dealership, I would not take a day off of work for Fords issue, good by after this lease, I will go elsewhete More

Best Customer Service I ever experience from a dealership I brought a car for $23,000 from Bloomington Lincoln in Bloomington MN and i experienced service issues with the car. Bloomington dealership said that I brought a car for $23,000 from Bloomington Lincoln in Bloomington MN and i experienced service issues with the car. Bloomington dealership said that they had done the repair but I was still having the same issue and the dealer refused to do anything else about it. I took it to Apple Valley Ford for a second open. I worked with a service representative name" Cole". He was so upset because of the shape of the car and not even knowing I had already had contacted the other dealer, he called the other dealership to advocate for me. Although it didn't help, I appreciate him for the effort, He even told me that if they didn't resolve the issue to come back to him and he would talk to his manager to see what they could do to help me. I have never met someone that showed so much empathy for a customer especially one that didn't buy the car from his dealership. The next time I chose to buy a car, I will deal with Apple Valley Ford directly. I recommend them to anyone. More

Lied To I brought the car in for a 30,000 mile oil change. I was told I also needed to change the coolant and clean the fuel injector for an additional $400. I brought the car in for a 30,000 mile oil change. I was told I also needed to change the coolant and clean the fuel injector for an additional $400. The Ford maintenance manual recommends the first coolant change at 150,000 miles and does not even mention the fuel injector cleaning. I do not trust them and will not return for service nor buy another vehicle from them. More