Apple Ford Apple Valley - Service Center

Mike knows my vehicle as soon as he sees it. He knows my name immediately. He also listens to what I tell him about my truck. All of that combined makes me come back for service not only on my vehicle but a name immediately. He also listens to what I tell him about my truck. All of that combined makes me come back for service not only on my vehicle but also the other two Fords I own. He needs to be commended for his customer service. Back about a year ago it was quaestionable that I would return to Apple Valley Ford because all you wanted to do was sell me something, service vehicles whatever to make a quota. Now I can have a conversation with Mike and make a educated decision on what needs immediate attention and what can wait a bit. In the current economy that goes a long ways. Nice job Mike. More

I had taken my car 3 times to a local mechanic for a check-engine light - they couldn't find anything wrong and suggested I just drive it and not worry about it. Decided to take it to AV Ford and have check-engine light - they couldn't find anything wrong and suggested I just drive it and not worry about it. Decided to take it to AV Ford and have it checked again. They immediately found the problem and repaired it, plus they discovered that most of the fluids were old and dirty and were a potential problem just waiting to happen. Everything was fixed within 3-4 hours, and they even gave me a ride to and from the dealership so I didn't have to sit and wait. I'll definitely go back for any future service issues. More

I am very pleased with the service with this dealership and Ford on the recent recalls. I am pleased that ford provided a rental while parts arrive. I wish Ford would do something about that ABS Cont and Ford on the recent recalls. I am pleased that ford provided a rental while parts arrive. I wish Ford would do something about that ABS Contoller issue. I hate seeing that light come on and have concerns that the ABS system could fail. $1,200 is a lot to pay for a product issue. Steve Knudsen 952-890-9144 More

We have purchased 3 vehicles from AV Ford since 1996 and have had excellent performance from and service for all 3 vehicles. When we have had a problem such as noises or malfunctions AV Ford service has alw have had excellent performance from and service for all 3 vehicles. When we have had a problem such as noises or malfunctions AV Ford service has always been prompt and persistent in solving and repairing the problem. More

A business that really shows that they value you as a life long customer not just a one time sale. Truly committed to service, quality and developing a long term relationship. No pressure, sales consulta life long customer not just a one time sale. Truly committed to service, quality and developing a long term relationship. No pressure, sales consultants who know their product and a finance department that actually walks the customer through options that are best for that person. This is not your ordinary dealership and provides an unexpectedly comfortable environment throughout the sales process. I won't take my business anywhere else. I also trust this dealership's service department with my classic car. More

20 years of experience with A.V. Ford, both sales and service department. Everyone is knowledgeable, friendly, and skilled communicators. I appreciate that the organization is looking to maintain a lon service department. Everyone is knowledgeable, friendly, and skilled communicators. I appreciate that the organization is looking to maintain a long term relationship with customers rather than just the "low price" one time approach. I have recommended the dealership to others. It helps that Ford's product line has improved over the years. Paul McDowall More

The car this review is for, 2008 Lincoln MKX, is MY car, not my husband's. The email is even addressed to my husband and not me. The entire time we were at the dealer, the service shop employee we dealt wit not my husband's. The email is even addressed to my husband and not me. The entire time we were at the dealer, the service shop employee we dealt with talked to my husband, the entire time, without evening making eye contact with me. I even TOLD him the car was mine and it didn't matter. I will go somewhere else next time where women are not treated as second class. Tricia Sibley More

I purchased my F150 new in 2003 from Apple Valley Ford and have had all service work done there, even though we moved to Wisconsin in 2007. They have always been honest, courteous, and have been able to and have had all service work done there, even though we moved to Wisconsin in 2007. They have always been honest, courteous, and have been able to service my truck when I need it done. I will definitely continues to go to them for service and when I'm ready to purchase a new vehicle. Linda Heimerl More

I like the quick lube price and how fast it is. You also I like the quick lube price and how fast it is. You also have a great salesman , Wes Ackerman. I have bought 5 cars from him since 1994. He is one o I like the quick lube price and how fast it is. You also have a great salesman , Wes Ackerman. I have bought 5 cars from him since 1994. He is one of the main reason we still drive Fords and come there. Your Quick lube people are also very nice and pleasant to deal with also. More

My service experiences have been outstanding every visit. I get prompt, personal attention. My issues are diagnoses and corrective actions clearly explained and cost estimates given promptly and fairly. A I get prompt, personal attention. My issues are diagnoses and corrective actions clearly explained and cost estimates given promptly and fairly. Always offered rides home if not waiting for repairs. Enjoy waiting....having coffee and popcorn! I will be back! Elmer Koch More