Apple Ford Apple Valley

I am a young college student to needed a dependable care to get me around from clinical sites all over the state, so my family had always trusted Apple Valley Ford, so of course I went there. I leased a br to get me around from clinical sites all over the state, so my family had always trusted Apple Valley Ford, so of course I went there. I leased a brand new Ford Fusion, and I absolutely love it! I had the best experience and the team members at this dealership were wonderful!! More

I have nothing but good things to say about this Apple Valley Ford dealership in Apple Valley, MN. I have bought 3 new Ford F150 trucks from 3 different salesmen and all have treated me with respect and Valley Ford dealership in Apple Valley, MN. I have bought 3 new Ford F150 trucks from 3 different salesmen and all have treated me with respect and courtesy - the same with their service department. In over 40 years of buying cars and dealing with auto dealerships, this place is the absolute best place I have ever dealt with. I hate bargaining for a vehicle and this place has bent over backwards to find something I would be happy with and to keep me as a customer. I appreciate all that very much. Good job everyone at Apple Valley Ford. More

We've been dealing with Apple Valley Ford and its predecessors for several years now and we've always been statisfied with the sales process and the service department. We're sorry that we cannot br predecessors for several years now and we've always been statisfied with the sales process and the service department. We're sorry that we cannot bring to mind the specific service individuals that have handled our car service needs. However, they have always been friendly, straight to the point about our service needs. Recently we purchased a new vehicle because we had one car that was totaled and our other car seemed to be on its last legs. This was a difficult experiemce for us; however, the service team and the sales associate named above brought us through this process in a manner that we really appreciated. We now have one car, a Ford Escape, with which we are extremely happy. More

BEWARE OF SPARKPLUG CHANGES IN THE 2004 F-150 Ford Pickup Truck: After breaking down on I-94, we had our 2004 Ford F-150 pick-up towed to Apple Valley Ford. What started off as a good experience with the Truck: After breaking down on I-94, we had our 2004 Ford F-150 pick-up towed to Apple Valley Ford. What started off as a good experience with their extended Sunday service hours, ended in an extremely bad experience. Cause of breakdown was a bad circuit board which controlled the fuel pump....$400.00. In addition to repairing the circuit board, we discussed with the Service Manager, having the spark plugs changed since the vehicle has 105,000 miles on it. The Manager stated that this was a project you should NEVER attempt yourself as sometimes, in that year Ford F-150, the sparkplugs were a two piece design and they often break off when you attempt to remove them. The sparkplug change job was quoted at $325.00 which we thought was absolutely ridiculous but we agreed to have it done. The Manager went on to say that their Ford Dealership Service Technicians have a special "Extractor Tool" they use in case the sparkplugs do, in fact, break off during removal. What the Manager failed to tell us was that IF their "Special Extractor Tool" fails to be able to remove a broken plug, that the cylinder head would need to be removed to extract the broken sparkplug. Long story short......six of our sparkplugs broke off, their special Extractor Tool could opnly remove five of them resulting in the removal of the cylinder head to remove sparkplug #6. Our $325.00 sparkplug changed ended up costing.....are you ready for this.........$2700.00. The Manager should have informed us of this worst case senario as we had NO IDEA THIS COULD HAPPEN - but he did know about the possibility. BEWARE IF YOU HAVE THIS YEAR OF F-150....Google the problem.....this poor design and the costly repair is being experienced by hundreds of loyal Ford customers.......and Ford knows about it. Ford Service Managers....Be honest with your customers....please tell us the whole truth before we agree to have you perform a service. We were three hours from home and in addition to the cost we incurred, I had to miss three days of work while this repair took place. We never would have agreed to have this work done had we been informed of the possibility of a $2700.00 sparkplug job. We were at your mercy.....and you knew it. More

Sandy has been a real help anytime I have one of my vehicles in for service/repair work. Sandy always makes me feel that I can trust the dealership. I have worked with several of your sales force and a vehicles in for service/repair work. Sandy always makes me feel that I can trust the dealership. I have worked with several of your sales force and always found them to be courteous and helpful. I don't have anything else to add, but I am informed that I need at least 250 characters before this review is acceptable! More

I called Apple Valley Ford when my rear tire was locking up and wouldnt move. They were able to get my car in for service and have it done for me the next day. When it was noticed my card still was not ac up and wouldnt move. They were able to get my car in for service and have it done for me the next day. When it was noticed my card still was not acting normal I called in again and brought my vehicle in for a checkup. The technician who drove my car noted the same problem I was having. I was given a loaner car that night and my vehicle was fixed the next morning. JC in service is an excellent person to deal with, very friendly and helpful when asking questions or having concerns. More

We have bought multiple cars from Steve Hunt and always reccommend him to anyone looking at a Ford new or used. With Steve we have searched the website to see what is there knowling what we want to look a reccommend him to anyone looking at a Ford new or used. With Steve we have searched the website to see what is there knowling what we want to look at when we get there. If the car is at Shakopee he has generously brought it to Apple Valley so we don't have as far to go. If we are looking and what we need isn't on the lot he has given us a better option listening to what we are using the vehichle for and knowing what we like in our cars/suvs. We always look forward to walking in the door to buy knowing Steve is our salesman. He doesn't hound us constantly to buy but always lets us know he will be there to help us whenever we need it. When we are in for service he always greets us with a smile and checks with us to see what is going on. This last purchase he found rebates for us and had our trade in value figured out before we got there so things were all set to go. Steve always leads us through everything helping us in every way possible and glad to do anything for us. He is like that with every customer, we have seen him with others as well. More

Mike knows my vehicle as soon as he sees it. He knows my name immediately. He also listens to what I tell him about my truck. All of that combined makes me come back for service not only on my vehicle but a name immediately. He also listens to what I tell him about my truck. All of that combined makes me come back for service not only on my vehicle but also the other two Fords I own. He needs to be commended for his customer service. Back about a year ago it was quaestionable that I would return to Apple Valley Ford because all you wanted to do was sell me something, service vehicles whatever to make a quota. Now I can have a conversation with Mike and make a educated decision on what needs immediate attention and what can wait a bit. In the current economy that goes a long ways. Nice job Mike. More

We have patronized the Apple Valley Ford Lincoln Mercury for many years and have purchased many vehicles from this dealership. They are extremely friendly to work with and go out of their way to ensure you for many years and have purchased many vehicles from this dealership. They are extremely friendly to work with and go out of their way to ensure you are a satisfied customer. We purchased two brand new vehicles last year and were extremely happy to be able to get the Fiesta we were longing for that we didn't think would be possible in the short time frame we had available. Our salesperson came through for us once again and we couldn't be happier. We continue to have our vehicles serviced and maintained by this dealership and have not ever had any problems. We are very satisfied customers and look forward to many more years of being a happy customer of AV Ford. The Deans More

I enjoy having the opportunity to work with Bob Patterson. This is my second vehicle purchse with Bob and he always takes the time with me and makes me feel right at home. Even after I have the Patterson. This is my second vehicle purchse with Bob and he always takes the time with me and makes me feel right at home. Even after I have the vehicle in my possession and not sure how to work all the buttons and I stop back in he always takes the time to go over them again with me. I love working with him he is alway polite and helpful. They make the financing of my vehicles pleasant and stress free and that I really appreciate. Katrina went over all the options and very in depth and told me just what I needed to know. For the signing of the loan papers Mike went through them all and was so polite. I like doing businees with Apple Valley Ford and the people there and will tell all what a great experience for the second time I have had. When it is time to buy again I will be back! Thank you all Lisa J. Johnson More