Apple Ford Apple Valley

Our experience at Apple Ford in Shakopee was very good. We felt that the staff did their utmost to make it a pleasant experience. It did take awhile to get all of the paper work processed, but there were We felt that the staff did their utmost to make it a pleasant experience. It did take awhile to get all of the paper work processed, but there were many customers that night, so it was certainly understandable. Everyone was very pleasant and helpful, but our salesman was outstanding. He patiently explained everything to us and was personable and kind. We got the car we had wanted, and couldn't be more pleased. Sincerely, Lynn Jones More

Bob is great to work with. No pressure and very knowledgable about all vehicles. He makes the paperwork painless when closing the sale. We will always work with Bob in the future. We have also h knowledgable about all vehicles. He makes the paperwork painless when closing the sale. We will always work with Bob in the future. We have also had service work done on our other Ford vehicles. The service reps are very knowledgable and our very good at informing you of the work required in a timely manner. I have hade some Quick Lane oil changes. The work is done very quick. About as much time to enjoy a complimentary cup of coffee. More

I found a 2010 Ford Edge on their website one night and gave them a call. It was right before they closed but the lady who answered the phone was so nice and helpful. She explained to me that all the sale gave them a call. It was right before they closed but the lady who answered the phone was so nice and helpful. She explained to me that all the salesman were gone for the day and they had just put this vehicle online. She recommended that if I was interested I should put money down and they would hold it for me. So I did, the next day a salesman called me and within two days they had the paperwork ready and delivered the vehicle to me in South Dakota. Best experience I've had in purchasing a vehicle! More

In the market for a new Ford Escape. Tried several other dealerships in he Twin Cities. All of them except for Apple Valley Ford really had a ho-hum attitude towards us. I guess business for them was good dealerships in he Twin Cities. All of them except for Apple Valley Ford really had a ho-hum attitude towards us. I guess business for them was good, so they weren't hungry. Apple Valley Ford was very friendly, their show room was much better than the others and Bob Patterson was very helpful in helping us find the Escape with all the features we wanted. All in all, a good experience and I am a pleased customer. More

Chad turned my priority to buy a car from later to now. And the emails I received telling me about the prices, were what got me in. I would recommend Chad to friends. I felt that he gave me an honest app And the emails I received telling me about the prices, were what got me in. I would recommend Chad to friends. I felt that he gave me an honest approach. And what I appreciated the most is that I could shop on Saturday, and wasn't pressured into making a deal that day. I was allowed to give it a couple of days, and make the purchase when I was ready. More

The entire experience relating to the purchase of our new vehicle was pleasent. Scott took the time to determine exactly what we were looking for and thereby avoided leading us to vehicles which would not ha vehicle was pleasent. Scott took the time to determine exactly what we were looking for and thereby avoided leading us to vehicles which would not have suited our needs. The atmosphere was casual and low key. The perception was that their goal was to insure we found the right vehicle rather than persuing a sale. More

I have never had this wonderful experience in buying a car as I had at Apple Valley Ford. I went in on Saturday did a test drive, e-mailed them on the car I wanted on Monday and that night I got myself a car as I had at Apple Valley Ford. I went in on Saturday did a test drive, e-mailed them on the car I wanted on Monday and that night I got myself a new car. My sales team, Matt Warner and Andrea Holtan were so nice and easy to work with. Thanks for making me time buying a new car easy and without any problems. Keep up the good work. More

To start the agreed price was not the same at the closing of the deal. ($3000 more) The salesman (Steve)agreed with me. It was the finance guy whom was misleading the whole time. Most of my service issues we of the deal. ($3000 more) The salesman (Steve)agreed with me. It was the finance guy whom was misleading the whole time. Most of my service issues were not taken care of, the clutch, engine noise, pitting of wheels, and trunk leak. Each time I brought the car in I got a different reason for the issues. They even told me when the roof shade tore that I might have to pay for it to be replaced. A rod fell out of place and caught on the shade. At this point I am checking into getting a Lemon Law attorney. I talked to my local Ford dealer and they told me I would have to pay for them to check out the car since it is now out of warranty. This is why I now have interest in talking to a Lemon Law Attorney. I also am contemplating notifying the BBB and Consumer Protection Agency. I have even thought about advertising for Rotten Apple Valley Ford (an apple similar to theirs with WORM coming out of it) on the rear of my cars. Yes I have put some thought into this. I put a lot of heavy traffic miles on each day (100+). I got a call from them once and they left a message. I called them back several times but never got a call back. I did let the contact person know that I was very displeased with their service department. May be why I never got a return call! When ever I had service done they always just wanted to give me a ride to work instead of offering me a loaner. I did ask if I could get a loaner the last time I took the car in and the girl I talked to told me that they didn't do that, their own employees don't even know what is going on. I was shocked that she said that and I told her I wanted her to check on that. She did and told me she was wrong. So I did get one the last time I went in. The prior times I was stuck at work and had no way to go to lunch. And More. More

I've bought 2 new vehicles from Apple Valley Ford to date. The first vehicle had a whole bunch of problems relating to the Mfg and not the dealership. I tried going to other dealers for repair that we date. The first vehicle had a whole bunch of problems relating to the Mfg and not the dealership. I tried going to other dealers for repair that were much closer to my house but the fixes always seemed to fail or were of low quality and eventually I ended up back at Apple Valley. To which it seems odd but the buck stopped there, it was fixed and never returned for the same issue. 4wd motor, windshield, emergency brakes, rear differential, cam phasers etc. My last service on my truck really made me mad with them though. I never tell the service writers that I'm a Machinist/Mechanic or that my Father was a lifetime Ford service Tech until I see the need. Service writer Eric withheld my old parts (brake rotors)when I told him that I was keeping them. It's odd that a set of personally inspected rotors prior to a brake job would end up missing when its time to pick the vehicle up. 115k miles on truck, they say the rotors are shot when I know they need on the vehicle machining because of the slight warp resulting in minor pedal pulsation. Then I ask about the pads, "oh, the pads were perfect, don't replace them". Any of you mechanics ever ran into this one? I've got 115,000 miles on my original pads and all four rotors are shot beyond use. I know why the rotors had rust on them, I used phosphoric acid on my rims to remove the rust and didn't fully wash it off the rotors. Any of you ever pay $600.00 to have your 8 spark plugs changed and not get your old plugs back for inspection? Yep right here again. I did however pick up my old cam phasers up off the floor from under the mechanics tool box and took them with me. They were both examined and nothing was found to be worn here either which would have warranted their changing. But alas when an engine is to be torn down to replace the seals that control the oil to the cam phasers that facilitate proper working pressure to the assemblies is necessary for actuation, it is pretty easy to suggest the changing of other expensive critical engine components while it is already apart. What is a customer to do when you are guaranteed over the phone it is necessary. I have many ill feelings for Eric and we will talk about them someday for sure, but this cannot take away from the fact that I was given a purchase price lower than a ford employee discount when I bought the truck, and when I bought the car 5 years later. I shopped around for about a month before buying my car and no one came close to the low purchase price I received here at Apple Valley Ford. Hey just for fun when you are at other dealerships strike up conversations with the service managers (Shakopee Ford). Its great fun you'll find out how they ask (pressure) their mechanics to tell them that the vehicles batteries are worse off than they actually are or that inner tie rods are "getting bad" when a customer comes in for new tires. My Dad told me he used to work with some real "slippery service managers" over the years. But the funny thing is Ford has always come swooping down when nobody was ready for them to be there and caught the managers in the act. It gets ugly for a while and it sucks, all this bad reputation because some dumb-xxx wanted to make his numbers look better, makes the whole outfit look lame and untrustworthy. More

My car wouldn't start as the battery (less than 2 years old)was dead. The people were great. They took extra time to make sure what was wrong with my car which really made me feel confident driving my Fusi old)was dead. The people were great. They took extra time to make sure what was wrong with my car which really made me feel confident driving my Fusion. They gave me the option of driving me home and then picking me up when my car was ready. They informed me that my car was still under warranty and everything. My original car purchase was a very positive experience and the service was always been great, too. I'm really glad that they're my dealer. I'd recommend and alrealy have recommended this dealership. Thanks! More