Apple Ford Apple Valley

This was my first time buying a car through a dealership and it wasn't anything I expected it to be. The experience was great and I didn't feel any pressure on my decision on which car to buy and when. Keit and it wasn't anything I expected it to be. The experience was great and I didn't feel any pressure on my decision on which car to buy and when. Keith spent a lot of time with me narrowing down the right vehicle for myself and I was able to purchase the car that day. I will plan to work with them again in my next car purchase! More

have purchased and have referred people that have purchased 11 vehicles in 8 years from apple valley ford. NO MORE! Thank you service department on the way you are dealing with my NEW truck! purchased 11 vehicles in 8 years from apple valley ford. NO MORE! Thank you service department on the way you are dealing with my NEW truck! More

Been having my car serviced at Apple Valley Ford since purchased new (May 2009). Every visit had been satisfactory and sometimes better. In August there was an issue with work performed before notifying purchased new (May 2009). Every visit had been satisfactory and sometimes better. In August there was an issue with work performed before notifying me. After hearing about it, customer service rep Chris Gulbrandson moved to resolve the issue. He followed through for a most satisfactory outcome. The actions of Chris, Scott Smith, and their team surpass even the high quality work of AV service department. It is this type of customer service that solidifies out trust in the folks at Apple Valley Ford. It keeps us coming back and inspires us to highly recommend AV Ford to others. Thanks much More

Great dealership! Great and friendly salesmen. I have not had to take in my new Escape for service yet, so I am unsure as to how that will be. I worked with Joe Murphy and he was awesome. Many times when I g had to take in my new Escape for service yet, so I am unsure as to how that will be. I worked with Joe Murphy and he was awesome. Many times when I go into a dealership they treat me like some little kid. I am a 22 year old female who is not a little kid anymore. It was great to be treated like an actual adult when I walked in. Thanks so much AV Ford for treating me like a normal person! More

My daughter purchased her first car from Apple Valley Ford and then about six months later I also purchased a new car. Our salesman was Scott Rutman and we enjoyed working with him in purchasing both ca Ford and then about six months later I also purchased a new car. Our salesman was Scott Rutman and we enjoyed working with him in purchasing both cars. He was friendly and not pushy at all. Buying a car can be stressful but he made it an enjoyable eperience. My car delivery was delayed but Scott was able to find me another car which I love! I also felt we were able to get a good price on both cars. I was pleased with our trade-in offers. In fact, my experience didn't just end once I bought the car. Apple Valley Ford followed up with me to be sure that I was satisfied with the sale. Great Customer Service. If you want a Ford - go to Apple Ford Lincoln Mercury! More

I had an exceptional experience. 'Bought a Linclon MKS. The sales process was efficient and all my questions were answered. The vehicle required a few extra things per sales order and the service on these The sales process was efficient and all my questions were answered. The vehicle required a few extra things per sales order and the service on these items was also exceptional. More

I was so pleased to know that even the smallest complaint was handled with respect and understanding. I returned a few days later after my vehicle had been serviced for some little issues due to another 'lit was handled with respect and understanding. I returned a few days later after my vehicle had been serviced for some little issues due to another 'little' issue. My moon roof glass was NOT properly cleaned (at all) after they lubricated it when I came in complaining of the winder shuddering as I opened it. Jim didn't hesitate to say he'd clean it up himself and apologized several times for my inconvenience and the serice guys lack of cleanliness. It's the little things that count the most and I'm pretty particular about my F150 and how it's returned to me after service. I do feel this needs to be addressed with the person responsible and the entire service dept to know that things like lubricant left on a moon roof do matter to customers. Have some respect for someone else's vehicle and clean it when you're done. Leave it the way it came in (hopefully, a bit cleaner). The same goes for the interior door handles and steering wheel. Do not leave grease on those locations. It's great to have the initial contact with a friendly face, like Jim's, but I'd like to meet the person who ends up working on it and ask if my vehicle was cleaned after service. I feel time gets away from these mechanics and they don't realize customers notice. I do, anyway. I've bought well over 10 vehicles from AVF and will continue to do so in the future (ROB LEROY-the best salesman!), so I expect the same level of customer satisfaction out of my service dept. I need to feel comfortable that I'm not going to touch some area in my vehicle (that's not highly visible) after picking it up and find grease. I'm sure most people will just clean it, but I feel I shouldn't have to! It's not my job to clean up after the mechanics. Bottom line, thanks, Jim for making me smile when I leave the service dept. Oh, and thank you for bringing Jeff Bruenig back to AVF! More

Its always nervous getting a new vehicle but it was a good experience. Rob was very freindly from the start and not pushy. I would refer freinds there which I have done. good experience. Rob was very freindly from the start and not pushy. I would refer freinds there which I have done. More

Mark is an oustanding employee. The reason why we return to AV ford to buy cars. We trust him and have been buying cars from him for over 20yrs. to AV ford to buy cars. We trust him and have been buying cars from him for over 20yrs. More

I was in a pinch, having just had the car I was using taken away a few days before. I came across a vehicle I was interested in on this dealer's website, and called them to check and see if it was still taken away a few days before. I came across a vehicle I was interested in on this dealer's website, and called them to check and see if it was still in stock. I was told it was, and I immediately drove to the dealership to test drive it. This was around 8pm on a Monday night. My salesperson, Luke, was very helpful and courteous. He rode in the back seat so my girlfriend and I could drive the car. He didn't overstate the car's features, and even listened to some of my criticisms with an open mind. We got back to the dealership and started the paperwork, as I was convinced this was the car for me. By 11am the next morning, Luke had called me back and let me know my loan was approved and the car would be ready for me to pick up later that afternoon. I got to the dealership, and during the discussion of price and warranties, I never once felt pressured by either Luke or the gentleman from the finance department. They were very matter-of-fact and offered their recommendations, but respected my opinions on certain things. We signed the paperwork after about 10 minutes of talking, and I was on my way within 45 minutes of arriving at the dealership. I am very pleased with how everything was handled; I have a new (to me) car that I love and a dealership I feel confident will guide me with expertise and great customer service. More