Apple Ford Apple Valley

Awesome experience Josh took me in a test drive and gave me all the information about the 2015 focus. It was my first car buying experience and it was great, he gave me Josh took me in a test drive and gave me all the information about the 2015 focus. It was my first car buying experience and it was great, he gave me the information and let me make the decision. Very informative and helped make my car buying experience great. More

Had a great experience. Salesman very knowledgeable and frie Went in to test drive Fusions. Leo meet me in car lot. Answered all my questions. We went for a drive. He mentioned leasing which I've never done. We Went in to test drive Fusions. Leo meet me in car lot. Answered all my questions. We went for a drive. He mentioned leasing which I've never done. We talked about that. He showed me another car that was comparable to my old one. I fell in love. We started paperwork More

Great Service and Honor I had a great experience at AVFL. Greg Kuhlman was the salesperson who helped me. He was very professional and really helped me buy a great vehicle. I had a great experience at AVFL. Greg Kuhlman was the salesperson who helped me. He was very professional and really helped me buy a great vehicle. Greg and his team quoted me a very competitive price to win my business. I made my deposit and planned on picking up my vehicle the next day. Someone who ran the numbers on my vehicle had made a mistake when they quoted me. Greg really pushed the team and the dealership to honor the quote they gave me. Greg did an outstanding job supporting me and was able to honor the quote. I greatly appreciated the service I received from the AVFL team and Greg was very impressive in his loyalty to making me a happy customer of AVFL. Thank you! More

Great service, friendly people. Staff was very friendly and helpful. At no point was I pressured into anything or felt I was being taken advantage of. They run a good show there. Staff was very friendly and helpful. At no point was I pressured into anything or felt I was being taken advantage of. They run a good show there. More

Great experiences I purchased a Ford Focus from Doug Condon last November and had a great experience. I worked with Teresa for financing and she encouraged me to get G I purchased a Ford Focus from Doug Condon last November and had a great experience. I worked with Teresa for financing and she encouraged me to get GAP insurance. I got into a crash with that vehicle recently and Doug was able to get me into a new vehicle quickly. Because I had the GAP coverage I was covered on paying off the first Focus and had my down payment on the new 2015 Ford Focus that I leased recently. The staff was very helpful and nice and took the time to make sure I got into the right vehicle. More

Excellent service The dealership was great and the people there were beyond helpful. I came in with the idea of buying a ford fusion with a budget and they showed me ju The dealership was great and the people there were beyond helpful. I came in with the idea of buying a ford fusion with a budget and they showed me just that and even more! Denae helped me through the process and was very friendly and when I went to pick up the car she had it all ready in the garage from the rain for me just to drive out with. Before leaving she showed me everything in the car too and has followed up to make sure I am still happy with my purchase so you can really tell that they care about you More

Excellent Service We truly appreciated the service we received from Kevin Clarke. He was very personable and easy to work with, which made our car purchase a great expe We truly appreciated the service we received from Kevin Clarke. He was very personable and easy to work with, which made our car purchase a great experience. More

Very friendly & informative Todd Leach was great to work! Very nice and educated me on my buying options. I went with a lease which was the best deal for my situation. I'm so gla Todd Leach was great to work! Very nice and educated me on my buying options. I went with a lease which was the best deal for my situation. I'm so glad he listened to my needs and told me about leasing a new car!! I love my new MKX and couldn't be happier with the service I got from the crew at Apple Auto. Thank you! More

excellent service Happy fun employees that love there job. no pressure, no hounding, no conning, no stress! No one works on commission. If you request something, they Happy fun employees that love there job. no pressure, no hounding, no conning, no stress! No one works on commission. If you request something, they will get it for you. They are personal. Tyler even gave me his cel to text him any questions I may have Before or after my purchase. More

Deception and no help I recently purchased a used 2004 Toyota Tundra from this dealership. Here is the letter I sent to the used car manager; Mr. McClarey I purchased I recently purchased a used 2004 Toyota Tundra from this dealership. Here is the letter I sent to the used car manager; Mr. McClarey I purchased the above vehicle in April of this year. I was excited to purchase it as it had only 44,000 miles and was from Virginia and priced at $15,499, so I assumed it was in good condition. I test drove the truck with the salesman and when I hit about 40 MPH I heard a rubbing type noise coming from the what I thought at that time was the left front of the truck. The salesman heard it also. After the test drive the salesman took it in the back and had it put on the lift to see if we could locate the source of the noise. The mechanic said it was the heat shield on the left front brake was bent and rubbing against the tire. He bent it back and I thought ok it is fixed. I accepted this explanation as your service department had replaced the left axle and this can happen easily. I was going to purchase the truck the next day, but the salesman called me and said the truck had already been purchased. So I continued looking for another truck. On that Saturday the salesman called me back and said that the purchase had fell through. He said that the person who was going to buy the truck wanted something bigger. I immediately said I would purchase the truck. I had been driving a 2000 Tundra that I liked very much, with 170,000 miles on it and very few problems. So I came to the dealership and purchased the truck. I assumed that the problem with the rubbing noise had been fixed. However after about 3 days I began hearing the noise again. I thought that maybe it would go away. After about another week I called the salesman and told him I wanted to bring the truck in and have the problem fixed. I was given the number for the service department to make an appointment. When I contact the service department I was told by the lady I talked to that the department was only open Mon-Fri 8am-5pm. I work in St. Paul, 8am-4:30pm. There was no way I could bring the truck in without taking time off from work. I asked her if I could get a loaner car and she said that you do not provide that service. I was frustrated so I took the truck to my local shop to have the problem diagnosed. They said it was a problem in the rear differential and that since they do not perform that type of work I would have to take it to a transmission shop. I took the truck to an AAMCO shop and they diagnosed it as the bearings in the rear differential were bad. I had purchased an extended warranty with the truck so I did not worry too much about having it fixed. However the warranty would not cover the repairs as they deemed it was not a catastrophic failure. Bottom line. I had to pay $2500.00 out of my own pocket on something that should have been repaired by your service shop. This problem was noticed on the test drive, not fixed even though I was told it was, I was lied to about your service department hours as I learned it is open until 9pm on the weekdays and is open on weekends when I was told it was not. I am very unhappy with this purchase, I will never recommend your dealership to anyone and I will write every bad review I can. I was lied to, deceived, and the problem heard by your salesman on the test drive was not fixed and should have been diagnosed when the used car check was done when you purchased the truck from auction. How do I know the truck was purchased at auction. I am not new to the used vehicle purchasing world. I took a chance and trusted your salespeople and service people. I will never again. Robert L Simon More