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Apple Ford Apple Valley
Apple Valley, MN
641 Reviews
We want to make shopping for a vehicle as easy as it can be by giving you the lowest price we'll sell the vehicle for, right up front. It's called our nice price. Our sales consultants aren't paid a commission based on how much they sell. They are compensated based on your satisfaction, which takes all the uncomfortable negotiation out of the process and allows them to focus on finding you the best possible car or truck for your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday 7:00 AM - 3:00 PM
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 641 reviews
May 25, 2018
Got a lemon don't buy here turn around and run had for less then 3 months it makes a rattling noise when first started. Drivers side seat does not adjust. Air,conditioning does not work. had for less then 3 months it makes a rattling noise when first started. Drivers side seat does not adjust. Air,conditioning does not work. More
by Unhappy customer
Employees Worked With
May 13, 2018
HELLO, ANYBODY HERE? We went to look for a late model used suv. I walked the sales floor/showroom, back and forth twice, and my wife did it once. Although many sales peopl We went to look for a late model used suv. I walked the sales floor/showroom, back and forth twice, and my wife did it once. Although many sales people were moving about the sales floor, NO ONE ASKED IF THEY COULD HELP US! One guy, who looked like he was a sales manager or a closer, seated in an area next to the sales floor with several other men, did say hi as we walked by, but he didn't ask either. I walked by that area three more times and no one even acknowledged we were there. We left and WILL NOT BE BACK. More
by lost customer
Employees Worked With
NO ONE
April 13, 2018
F150 purchase Had awesome experience with Joe Murphy and Apple Valley Ford Lincoln . They were very accommodating and helpful in choosing g the vehicle I bought. Had awesome experience with Joe Murphy and Apple Valley Ford Lincoln . They were very accommodating and helpful in choosing g the vehicle I bought. We have purchased three different vehicles from here, and I highly reccomend them if you are looking. More
by Popshill
April 01, 2018
Bob Patterson was the best After 6 car dealers, this was our last stop. We found a vehicle right away and Bob made it super easy to buy. We will be going back for my husband soo After 6 car dealers, this was our last stop. We found a vehicle right away and Bob made it super easy to buy. We will be going back for my husband soon. More
by frank four
Employees Worked With
January 08, 2018
Sales bob patterson and the finance team were so helpful and created the best experience when my first car. They answered all questions I had and were very bob patterson and the finance team were so helpful and created the best experience when my first car. They answered all questions I had and were very thorough. When I buy again I definitely will be going to apple Valley Ford and requesting bob patterson More
by Serickson
Employees Worked With
June 01, 2017
Need a loaner Ford should give loaner cars to their customers, especially when you are loyal to them, and it's a Ford issue, having to use your spouses vehicle shou Ford should give loaner cars to their customers, especially when you are loyal to them, and it's a Ford issue, having to use your spouses vehicle should be out of the question, being loyal may end here after this one, business will go elsewhere, this is a major issue as hoping my spouse does not need her car as I will be using it because of some tight xxx decisions on Ford dealership, I would not take a day off of work for Fords issue, good by after this lease, I will go elsewhete More
by Dalelip62
Employees Worked With
Other Employees :
Apple Valley Ford Management Team- to the owner
April 08, 2017
Awesome customer care Apple Ford went above and beyond to make sure we were completely satisfied. Everyone we met from sales , service and management all had one thing in c Apple Ford went above and beyond to make sure we were completely satisfied. Everyone we met from sales , service and management all had one thing in common, to make sure we were happy and treated us with like family. Thank you for a wonderful experience. More
by Kate and John Wutschke
March 23, 2017
Thank you Phil Haas While looking at inventory at Apple Valley Ford a sales rep named Phil Haas stopped, gave me his card, and said to let him know if he could be of any While looking at inventory at Apple Valley Ford a sales rep named Phil Haas stopped, gave me his card, and said to let him know if he could be of any help. I was impressed with this because no pressure of buying. I was just looking. The next day I went back to AV Ford and looked him up. Not only was Phil pleasant to work with he also was very thorough about the vehicle I was interested in. Long story short I bought the vehicle and would not hesitate to purchase our next one from your dealership and Phil Haas. Dale E Bedard More
by happy customer 2017
Employees Worked With
Phil Haas
August 16, 2016
Beware shady practices First impressions are everything, and upon walking into this dealership the employees rush to ensure you are being treated well. Don't let this fool First impressions are everything, and upon walking into this dealership the employees rush to ensure you are being treated well. Don't let this fool you, they are hiding what I feel are some pretty shady practices. My sale went great and everything went smoothly but upon returning months later I realized they are not the people I thought they were. I had Ford tow my vehicle to the dealership (using Ford's tow coverage) to find a cylinder had lost all compression. The dealership notified me that they wanted 600 dollars before even looking at it. Keep in mind this is a brand new vehicle with less than 10k miles and the engine has failed. After I denied the verbal contract and requested my vehicle be returned to me, the general manager told me he can't do anything to help me and that I should come pick up the unsafe vehicle and drive it home at my own risk. I've never met a manager who wanted to put their customers safety on the line. There are many ways he could have worked with me to make things right but it sounded like he didn't want to take any effort at all to keep a customer. There were multiple shady-sounding clauses in the paperwork they had me sign, and I feel the general manager may have added these himself in hopes I never come back. They wanted no part in helping their customer who had recently bought a brand new vehicle from them, and the fact that they personally appended some shady clauses hidden in the middle of standard paperwork verbiage in the hopes the customer doesn't see it is a good representation of how far a dealership will go once they have your money. Throughout the process, I felt that multiple employees were downright rude and the general manager wanted no part in keeping a brand new customer. More
by Kai
Employees Worked With
General manager
February 01, 2016
Great new Truck buying experience I have purchased 3 vehicles from Mike Heiss over the years, I would highly recommend him. Excellent in knowledge along with a great personality along I have purchased 3 vehicles from Mike Heiss over the years, I would highly recommend him. Excellent in knowledge along with a great personality along with "no high pressure to buy". Along with that Brian O'Leary Service consultant at this dealership is great. I had a recall on a vehicle and he had it repaired properly and within the time frame I expected. In closing great dealership all the way around. More
by Bill, retired Law Enforcement
